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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Got what I ordered thank you! Very nice product. Showed up earlier than expected
Only problem I had was that they were backordered but that has nothing to do with parts vu
Super quick and on point. Guys are real helpful. Always have the Yamaha OEM parts I need.
The purchased date claimed above is incorrect and is NOT February 23,2022.
The correct purchase date for my order# *******438 was September 17,2021.
I waited 6 months for my order.
This review will be shared to Social Media.
I totally understand how parts can be backorderd, nothing much can be done about that.
My issue was the "Purchase Date" on the review form which stated February 23,2022.
That was incorrect. The original purchase date was September 17,2021.
I received the my order on March 2,2022.
Between Feb 23,2022 and March 2,2022 is only 4 business days.
Between September 17,2022 and March 2,2022 is 93 business days.
The review form only recognized the 4 days and not the 93.
That was the issue. Not the part being back orderd
Please see the attached screenshot of the order form.
Thank you
Nathan Goodhue
I called in to make sure I was getting the right parts for my order and the guy on the phone was very helpful.
I had a good experience with Partsvu. They had what I needed and it arrived in a timely manner without any problems. Thank you
Excellent. Fast. Unfortunately the cover that arrived was for an F350, not the F300 I thought I ordered so it's a little big, and doesn't quite match my other 2 covers. Nonetheless, I needed it and am using it. Otherwise the service was great as usual.
Great web site which makes it very easy to find the right parts for my outboard. Competitive prices.
I am not happy about the return process on a motor that is too heavy. I want to exchange the 4 HP for a 2.5
Hello Maribeth,
Thank you for your purchase and for your review. We appreciate and welcome your feedback. In this case, I just want to advise, we have a very strict no return policy on motors, that being said our team made an exception for you to be able to return that even though that is not our policy. The supervisor did explain to you on the phone that we would need to do some digging and get you a correct price for the refund and deregister your motor before having you take the step of shipping this back at your cost. I assure you our team is still working on this, we were closed over the weekend as our team works Monday-Friday 8am -5pm. I ask that you give us time to research and do our due diligence as again, we are making an exception for you and we are trying to get this done correctly and at the least cost to you.
Kind regards,
Jessica
Support was very kind to me and matched the price from another dealer.
Appreciate doing business with PartsVu!
Ordering was quick and easy. Easy to see if items were in stock.
We were glad that you had them a calf warming box with a heater that doesn't work is useless
Very easy purchase. Website is very user friendly.
Order received quickly and was exactly what was needed
Great website and easy to navigate to locate items for my specific application. Always as described and fast shipping.
Everything can as ordered as well as prompt. Will definitely be ordering more in the future.
Ordering the part was easy. They had the best price. Part arrived on time.
I was able to find the part quickly, they did a package nicely.
Parts Vu always ships out in a timely manner and the prices and product quality is always the best!
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathan,
Thank you for your purchase and for your review. Your feedback is important to us. I do sincerely apologize for the inconvenience and delays. I see that you placed your order on August 19th at 5:55pm (afterhours). An email was sent to you the following morning advising that the part was on backorder with an eta of 09/17/2022. Unfortunately, there is nothing we can do in regards to backorders. Currently, the entire nation is struggling with crippling supply chain issues. We are no exception to the matter. When items are back-ordered all we can do is send a backorder email.
The backorder email is given for 2 reasons. 1, to let the customer know of the estimated time of arrival. 2nd, to give the customer the opportunity to cancel should they not want to wait. In this case, you decided to leave your order open. You did receive quite a few push-back emails advising you of the pushback by Yamaha and also containing a new eta. Since you did not cancel the order the only thing we could do was to monitor your order and advise on the estimated dates given to us by Yamaha. At the end of February, your items did finally arrive to our warehouse. They were shipped to you and tracking shows they were delivered on March 2nd. We do again apologize for the inconvenience and delays. Thank you for your review.
Kind regards,
Jessica