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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Easy to order, very good pricing and timely delivery
I ordered multiple items for Mercury outboard service prior to peak fishing time. Part of the order was backordered so they shipped what was available at my request. Still waiting on the remaining backordered items. Customer service was excellent. The prices were competitive and or less than other suppliers. Extremely satisfied overall!
Everything worked out Good and I'm happy with the order
Thank you for LaToya and all the people that answer the phones and care about helping us boat owners that have to make our own repairs
It's always easy to find and select items to purchase. Extremely efficient service.
Not a PartsVu problem but the USPS messed up and delayed delivery.
Good buy on 1-gallon merc 10/30 4 stroke oil and fast shipping. Confirmation email and invoice info done and received on time. Good job
Received parts at a great price. Very responsive to questions.
Quick and easy process with great pricing and deliver
Good experience previously when ordering supplies for yamaha.
Have what I need at a fair price. Shipping was quick.
I received a magnesium anode instead of the snubber kit. I had to call to get the correct part. The lady was very helpful.
Fast delivery all you need for 100 hour service nice that all small gasket were in kit for lower unit
Couldn't fine my pass item information so I called Partsvu and they looked it up for me and order my new 100 hr oil kit for me, fast and simple! Thanks Partsvu!
Everything was perfect thanks parts arrived quickly
Oil change package went on sale the day I placed the order. When I emailed asking for a price match I was told I would have to ship the products back and reorder. Needless to say I would loose even more money in the added shipping costs. Won't do business with again, I guess a customer is not worth $20 to them.
Hello Sam,
Thank you for your purchase and for your review. Your feedback is important to us. I do see that you had reached out to an agent after your order was already in transit. You did not purchase the item you wanted to be price matched for therefore he could not price match the parts. When requesting a price match the price match must be for the exact item purchased. I do apologize for any inconvenience or confusion. If you would like to return the items I can send you an RA# so that you may get those back for a refund.
I did want to point out that the items you purchased and received while not on sale, were substantially underpriced in order to save you money. The oil filter has an MSRP of 16.20, and you purchased it for 11.57. The oil has an MSRP of 49.98 each and you purchase them at 39.99. The shipping cost you paid was 7.99 when the actual cost to ship your order is over 9 dollars. I am telling you this so that you may put into perspective the actual breaks we do give the customer. I do believe it to be unfair to suggest that a customer is not worth 20 dollars to us. Our customers are very important to us and at times the cost of doing business comes out of our pocket. I again apologize for any inconvenience or confusion regarding your order.
Have a great day and thank you for your review as you and your feedback are important to us.
Kind regards,
Jessica
Great experience
Very prompt
I will definitely be shopping with them in the future
Got the exact parts needed! Will use this company again. 100 percent satisfied.
Great product fast shipping. Great service. Will order again in the future
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stoney,
Thank you for your purchase and for your review. Your feedback is important to us. I am so very sorry that you received the incorrect item as that is not our intention. Unfortunately, when packing your order a member of our warehouse team did incorrectly label your package and other customers' package, basically swapping them. We thank you so much for not only your understanding but graciousness about the situation. You did speak with our agent Nina who had your order corrected and shipped the same day. We do hope that nothing like this happens to anyone else as we have used this experience to add additional steps for our warehouse packing team. Have a great day and thank you again for your review.
Kindly,
Jessica