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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Happy with everything
Order arrived quickly for usps
Product was exactly what I needed. I've installed it and it works. Thank you!
Information on your web sight is spot on and your selections are great. I will certainly be ordering from PartsVu again. Thank you so much!
Everything was good so far the only thing is responding to emails Plus before you submit and pay you should tell if it is in stock or has to be backordered
Quick and reasonable…. Will definitely come back again
I never got a email to confirm my order so I called and I was told I didn't have a order so I ordered from someone else and now I have 2 of the same product. I probably won't be ordering anything else from y'all. Thank you Charles Cook
Shipping was a little slow. It got delayed on top of slow order fulfillment.
I ordered the wrong part and had to send it back. Have hear back yet. RMA#: **************
Great parts and fast shipping everytime. Have ordered more than once. Good people, website could be easier to navigate.
Quick and just what we needed. Thanks for the prompt service.
Great price on Yamaha SHO service kit! Two fuel filters had to be substituted for supply problems, but both will suffice.
Second time I ordered from PartsVu. Once again fast and reliable service. Great selection and pricing
Everything worked except the the fuel water separator, the replacement sent is too wide to fit
Speaking to Mario of parts service? Very helpful in arranging to have my item shipped to a spot where i'm picking it up next week.
I received the part in a timely fashion. The installation went well and everything is working just fine. Thank you for your fine service.
I like partsvu, they always ship fast, I just wish they would specify if the parts are in stock or out of stock when ordering on the website.
Good customer service with a seamless transaction with good delivery.
Products were easy to find and in stock. The order shipped one the next business day, and i recieved the order quickly.
Always a great experience with your website and your professional customer support. Thank you for keeping customer services a priority.
Order was delayed never received an update regarding it.
Hello Maxwell,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do apologize for the delay in your order. It seems our system did not quite catch that the vendor had not allocated the item. It was said to be in transit to us specifically for you but never arrived and we did have to get it from another vendor. We hope to use your feedback as a way to implement a system to catch this in a quicker manner as to not inconvenience our customers any further. We do apologize for the grave mistake as that is not our intention. We do hope you have a great day, thank you again for the feedback.
Kindly,
Jessica
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
Thank you for your purchase and for your review. Your feedback is appreciated. I sincerely apologize for the inconvenience. The confirmation email is automatic and the email address entered by the customer gets the email instantaneously. I can not explain why you would not have received one. Additionally upon placing the order the confirmation number is given on-screen. I am not sure with whom you spoke as they should have easily been able to advise that this was in transit to you less than 48 hours after placing the order. Given the situation we can accept this item back for a refund should you wish. If you have questions or concerns please call us at 888-625-5460 and give the agent your order number. I again apologize for the inconvenience.
Kind regards,
Jessica