On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
A different note. This item was on backorder
And not in stock as noted on website. So I canceled the order. Not sure why they sent it anyway but they also didn't refund my $$. I have not installed it yet as I realize that wasn't my problem
Everything was well packed and shipped quickly. Thanks.
It was a repeat order and i got what i needed, when i needed it.
Quick and easy. All the parts were in the box and in perfect condition and everything was delivered in a timely manner. I would definitely rate parts vu a 10 and will be doing business with them again.
It is easier just to keep the product- even though it is wrong.
If the entire order is returned and approved for a refund, we will deduct our actual cost of shipping charges from the refund and there is a 20% restocking fee.
Easy ordering and processing. Parts shipped very quickly and arrived as expected.
As good as I could have hoped for. Ordering was easy and I received my order quickly.
PartsVu had all the parts I needed and shipped them to me ASAP. I have since found out the several of my boating/fishing comrades are also using PartsVu. I will certainly be looking to purchase future parts and kits from PartsVu.
No problems - good product at a great price with quick shipping. Appreciated the tracking info and follow up emails.
Great parts, pricing, and delivery! Looking forward to doing business with you in the future.
Had to order a hub kit, recieved email was back ordered till August. Next day I put in a cancel order just to find out it was not backordered and had shipped. In the meantime I ordrr we Ed the hub kit from another supplier. I recieved both kits the same day June24th
Received products on time as ordered. (I don't like being told I have to enter 50 characters in order to submit this review though. I won't complete another one.)
Very fast delivery. Everything I needed for my 100 hour service was included.
Very satisfactory experience on this fine day in the summer
As long as I get what I ordered then we will be in great shape, so far it has been good!
I want a refund on the thermostat and gasket that came with this package since it is no where near what my engine needs. Also, I want the actual blue fuel/water separator shown in your ad.
The shipping was extremely delayed and not what the website said it would be.
This is my first time ordering a product from PartsVu. After this order is complete without issue I will determine if the star rating is going up.
Parts are indeed easy to find and easy to recognize.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members