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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great prices and fast shipping, will use again. I had some parts questions and they replied very fast and knowledgeable
Order was easy, delivered timely and work as expected.
Got what I order on time was as described and it fit. What more can you ask?
Finding the right kit was so easy, will order again in the future.
Two of the three gallon oil containers leaked during shipping. Will probably just buy oil locally from now on.
Shipping was very fast and delivered a great product!
Easy shopping! Best price available! Best price on the internet! Completely satisfied
Wish they answer the phone. Also a bit slow in responding. Otherwise happy with my parts. It is what I ordered
Excellent———————————————————————-——————————————————————-
The prop I recieved was not the factory OEM prop. The part number was ground off the blade and painted over and the stamp on the other blade says 3-101/4 x12. I ordered a 3-101/4x11. I tried calling about a return or exchange and no answer or call back.
New as described, brand new oem Yamaha part! Packaged perfectly!
Very easy to use. The parts I ordered arrived in very short time frame and were what I requested.
I'm not complaining, but am mildly disappointed that you all are still substituting a Sierra fuel/water separator in the kit for the Yamaha part number when you are selling the Yamaha part as an individual for sale item. That is the only reason for 4 stars above.
Easy shopping experience over all! My order did arrive missing 2 items. I filed an online claim and had the parts at my door within 2 days and no hassle!
Love PartsVu. Get what I need at one quick stop. Don't have to deal with know it all guys at the shop.
Not PartsVu's problem, but research showed the proper Mercury oil wrench to buy for my motor but it did not fit? Not sure why the advertised oil wrench does not fit correctly. It is not worth the postage to send the oil wrench back, so I'll just look for one that fits by taking oil filter to local Mercury dealer.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members