PartsGeekReviews 1,330

Worse possible company to deal with they should be in jail for thievery. I ordered parts and never received them and have waited forever for a credit to my credit card.

Tried to return a part. They gave me a RA. Told them I did not have original box but I would go buy even heavier box. And said it would be ok. Then she said let mw check with warehouse. I wait 2-3 days no response and you can't get their phone system. Finally started chatting and they HAD NOT EVEN LOOKED AT IT AGAIN. HAD TO Give THEM ALL THE INFO AGAIN. And said NO, not without original box. TERRIBLE CUSTOMER SERVICE TERRIBLE RETURN POLICY. MY LAST ORDER WITH THEM!

With Parts Geek, Normally you print the return label and FedEx it. Wait 12 days for the warehouse to receive it the another 12 days before they credit you card. That simply is to long sense th we y put an expiration date on returns. I hot the run around they haven't received it from FedEx after 2 weeks. They refused me a waver for FedEx and want me to wait another 14 days or longer to refund my $274 dollars. Which far exceeds the expiration date and I forfeit the useless part and the money. Finally had to get my credit card company to resolve the matter.
Don't do business with these crooks.

I ordered parts through online prompt. The brake rotors were 5 mm larger and would not fit under brake caliper

Ordered a tail light housing from these idiots just needed one side. 1. They send both sides, I get it you might need both? But I ordered one not both 2. And the real kick in the balls is that they put bolts and $#*! in the box to increase the weight of the box so me the consumer has to eat the extra cost. That is not good business. If you can't afford to A.ship me what I asked for and B. Stop the the shady business so you can keep afloat, if you can't follow those details it's a wonder your still in business and if I could you idiots would get no stars. Never again will you see dime from me.

I'm having to return 75% of the parts I ordered because they do not fit my vehicle as their web site suggested. They do not return shipping and it will cost me to ship the parts back, even when this is their fault. I tried to call their customer service line, but couldn't get through for 2 hours during their business hours. I'm not happy having wasted $50 on shipping charges for the incorrect parts due to their website. There was no way to resolve my specific issue (website specified wrong parts) as an online option. I can't recommend ordering from them.

My boyfriend bought a couple parts from them (two separate orders for two separate cars) and only received the parts from the first order. For the second order the shipping tracker said it had been already delivered but it hadn't been. He ended up calling customer service and they told him the order had been canceled. They never informed us the order had been canceled and said they had canceled it because they suspected it was fraud. They offered no other compensation other then a refund on their end for their f*ck up.
TLDR: We waited two weeks for parts that never showed up and our order was canceled without them telling us.

The site does not show all product details and will not refund shipping charges when the wrong parts are sent due to their mistake, even after confirming the part in a chat with partsgeek

They advertise free shipping.Guess what,they state [NOT ON EVERYTHING] Sneaky practices,stay away.Dont waste your time.They are rated 911.th among auto part sites!

Sent wrong part and want me to pay return shipping. I will be opening a case through my credit card company. This is fraud to the max.

Never again Parts Geek. First the web site changed my address. Luckily the neighbor up the street had it. Unfortunately they bent the AC line so it would fit in the box. Customer service was pretty rude and said the only thing I could do is return it, using the on line form. Obviously I would not recommend Parts Geek.

I ordered a part from them. I paid 15.99 for shipping here. I ended up not needing the part. Now I am told I have to pay 30.00 to ship it back to them ridiculous. Never will I buy ANYTHING FROM THEM!

Ordered item, item was missing parts. They won't ship the missing parts, so you have to order the item again. Unfortunately, they also don't refund the shipping cost even though it was their mistake. My item cost $27, shipping was $15...refunded $27.

You can find what you need elsewhere and get better service. This is a poor business practice.

Ordered a part on 8-22,then got a email from parts geek to notify me that shipping cost was going from $13to $19,never agreed to pay any shipping cost after purchase on 8-22,so I then checkedy bank statements and then noticed that they had been taking $13 a month from 8-22 to 6-23 contacted the company and told them that I did not sign up for know shipping service s from your company,and they did not refund any of my money back, low down and dirty business,do yourself a favor and don't do any business with these low down dirty crooks

Bearing and hub replacement kit. Bearing fits. Hub spline won't fit axle even though fitment states it will. Well, it won't! Can't return hub because I already installed bearing. Can return other kit but freight charges are 50% of what I already spent on the pair. Return Policy allows the geeks to ship anything with no downside or risk to them. They are not smart "geeks" about auto parts but are shrewd operator's about taking your money without having to work for it. It would have been cheaper and a better value to shop my local parts store or another online provider. NEVER AGAIN! One and done geeks!

This place is a scam. Their website claimed parts they were selling would work for my car, and the parts did not fit at all. The website is overly confusing for setting up returns and they will not fully refund me for parts I sent back. Spend your money elsewhere and don't waste time with this untrustworthy company.

I wish that I have seen your review first. I ordered a radiator and you send me a the condenser and you want me to pay for you mistake. You guys are scamming people for the money you been reported to better business bureau.
And I'm getting my money back...

In January 2022, I purchased replacement headlights for my Cadillac CTS-V to the tune of $842. The car is kept outside, ALWAYS protected by a very high quality car cover. I'd estimate I've got fewer than 3,000 since the headlight installation. After removing the cover recently, I discovered a multitude of internal cracks / craze lines to the clear portion of the housing. In speaking with customer service, basically got "So sad, too bad" response since they are adamant that the warranty period has been exceeded by a few months. CLEARLY, a defective part. What a rip!