PartsGeekReviews 1,330

I thought I was ordering a starter for a 2017 Kia Optima...not! #1 the specifications that was on the website was misleading, even the photo listed on website was totally different than what I received. #2 called customer service and was on hold for hours at a time and never once could get anyone to answer to even resolve this issue that was 100% their fault #3 returned product paying $20 to ship it back. #4 the refund was $10 short of total bc they didnt include their shipping price I had to pay to even receive the product! #5 I couldn't even find an email to contact customer support all there was an option for was to chat with a automated person online that just directed me 2 their help page every time! Poor poor service!

I bought some parts from them. It was an entire kit for about $490 front pads and rotors. Turns out one of my front rotors was warped. I called them trying to get a replacement and they specifically told me I needed to buy the whole kit again and then return the parts that were defective with the whole kit. So I did just that.
When I went to return the parts I got the run around for going on three weeks now. Nobody wanted to talk to me after multiple emails, phone calls, and chatting through there online messaging service.

I'm not sure how the part I ordered was, because I never opened the box.
$9.97 Shipping to me $57.75 to Return. That's despicable!

Awful customer service made the return policy was to difficult and I had to pay and order a whole new part because the less people are untrustworthy and scammers.

Ordered up two catalytic converters & four gaskets, the sole gasket was loose in the box, all were packed in a box which had a lower strength rating lower than the weight of the items inside, with little packing. The process to return was confusing, complicated, and vague explanation of receiving a refund. Contacting "Customer Service" is laughable. Long wait, either on phone or chat! Received three partial refunds, still disputing a $300 difference. Low prices are attractive…BEWARE you get what you pay for! Stay Away From This Retailer! Any proof of purchase/invoice was probably lost in transit…quality UPS delivery. My fault for not accepting delivery…live and learn, from others!

I ordered a radiator fan. I took the van apart and tried to install the fan. It wouldn't fit and the electrical connector was different. It was exactly the same fan except for two extra plastic supports on the shroud and the different electrical connector. I called their customer service and they tried to blame it on me when I ordered the part. I put everything asked, Make, model, year, etc... Customer support said I should have ordered the twin pin connector which I did. They would not accept a return because I modified the part. I cut the plastic fins off, transferred the electrical connector and it works. Don't order from these guys. Car Parts.com is much better, they were out of stock.

I ordered a water pump for my vehicle from Partsgeek.com expecting to receive what I ordered. I was instead sent an empty box with only padding. When I called their customer service I was forwarded to Carlos who was rude and unhelpful. What was done was instead of sending me the item that was never sent in the first place but issued a service ticket which is said to take 7-14 days to investigate/ resolve the issue. When you need your vehicle for work this is beyond unacceptable. I strongly urge everyone to stay away from this business as I have done my research now and apparently this is a regular occurrence. Buyer beware, do not use partsgeek.com unless you want to be another dissatisfied customer like many of us are.

THESE PEOPLE TOOK MY MONEY AND DIDNT SEND ME THE PART, ITS BEEN 12 DAYS I HAVE NOT GOTTEN THE PART OR A REFUND. I placed the order on September 4th 2023 today is September 16th 2023, I tried asking where my part was to customer service, to no avail. The only response they gave was "we put in a claim" and then I asked how long the claim will take, he said 30 days. 30 DAYS THEY WILL NOT REFUND THE MONEY OR SEND THE PART, I AM LEFT WITH NOTHING, and they refuse to even give me a discount. Terrible scam company, and their warehouse Detroit axle.

This place is a freaking JOKE. Never, never, again and plus they don't have customer service. Calling for two days and they said they will call back never did, it have been 48 hours. So I emailed them,they reply with the same message. And it crazy I can't even get my money back for something I didn't order.

Ordered over a week ago and still haven't received my package. I'll never order from them again they sent it usps

Inferior parts atrocious or no customer service. Never buy here under any circumstances. They don't even care!

I ordered 2 abs sensors through their online chat. I provided my VIN but still recieved 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com

The part provided for my vehicle doesn't fit. It's clearly the wrong part. I entered my vehicle information correctly, and it seems to be a mismatch. Never received an order confirmation. No packing list in the box. No response to email sent to customer service. Just called and was told I'd have to pay for return shipping, saying they can't take responsibility for the part not fitting. Shipping was exorbitant -- nearly $30 for a $12 part. And now they want me to pay return shipping to get my $12 refund? I basically bought a large piece of plastic and a cardboard box for the landfill.

I ordered 2 packs of 10 bolts for a valve cover. They only shipped me 15 bolts and told me in order to get a refund I need to return the partal pack. I already installed the valve cover and returning them would leave me without a car again. All they need to do is refund me 25% of my order cost. Do not order from these people they are theives. I paid for 20 bolts and only received 15. That is theft.

DON'T BUY ANYTHING FROM PARTS GEEK, THEY'LL SCREW YOU OVER!
I ordered an ignition coil kit that should have included six ignition coils. I received only five coils, and Parts Geek refuses to send me the 6th coil. They have been horrible to work with and completely unreasonable. They won't make it right.

I ordered parts on a Wednesday I paid for second day shipping air. 4 days later I still do not have my parts. I called customer service and explain to them... there's nothing they can do for me and they do not want to refund my shipping. This is a very unprofessional call center and in my opinion a hack parts website do not waste your money on this site. As soon as I receive my parts many days late I will be returning them for a full refund hopefully and I'll just go to the dealer and get the parts that I could have gotten for the same price.

I order a part on parts geek and realized I didn't need it so I tried to cancel it. We're just cancel on the website and it wouldn't let me do it, so it finally came and I tried to talk to customer service rep about returning it and she just disconnected the chat. It's been nothing but a hassle I would never buy apart from this place again.

PartsGeek admitted they shipped the wrong part - but would not make it right. The correct process would be to expedite the correct product, then refund amount when old product received back. Instead, they wanted to treat it as a defective part - ship the old one back and wait for the replacement. This was a fuel pump, and I needed the car to be working instead of waiting for their process.

Great place to shop really good quality on their parts and really fast shipping I will buy more stuff from this place

Do not buy products from Parts Geek. I purchased a $10 part that isn't compatible with my vehicle even though it's advertised that way. The day I received it, I called customer service and they were so busy they asked if they could call me back. Fast forward several weeks and I called again to which they said my return window had closed.

Even though they have a record of me calling in and admitted, in writing, that the call back didn't happen; they refuse to assist me in any capacity.

If I could score them any lower then I would. Worthless.

Spend your money elsewhere and avoid the brain damage.