PartsGeekReviews 1,330

My husband ordered a rim from this company and when it came it was the wrong color so we got the rm# and return info. Pay to ship this back in its original box, package everything done right we even have a copy of the person who signed for the returned part (thanks to UPS) on 10/18/19 and it is now 12/5/19 and still no refund this place sucks. We both have called spoken with the call center reps who can only send emails to the warehouse reps and wait for an answer but cant give us any info to contact the warehouse ppl. They dont want to refund our money or anyone elses it seems like and no matter how much we call all they say is still waiting on a response from the warehouse supervisor. This place is ridicules.

I ordered a part, waited 2 weeks and never got the part. I call them and they tell me they'll get the part out right away. The next day I get a email saying, I'll be refunded for the part because they don't have the part. I never asked to get refunded, I wanted the part. Ends up that I just wasted my time of like 2 plus weeks and never got what I ordered. Not to mention the person I talked to was no help, rude, and provided poor service. I would never use this company again, unless they read this and motivate me with some compensation for my time to earn back my business.

The PartsGeek system lists items at low prices to draw you in and get you to give your info & place an order.
The order is then reviewed by a human. If the humans decides they won't make enough profit, or they're having trouble finding a source for the item, they put your order on hold to stall for time, falsely claiming there's something wrong with your address or billing info.
At that point there's no telling what will happen. They may cancel the order and refund your money or you may have to fight to get your money refunded.
In either case, in the end, this untrustworthy company has your info on file and it's exactly the sort of company that makes money off selling people's info to marketing companies.

I received an order a week ago. One of the part does not fit, left mirror for 540i BMW year 2000. I send a return request. It responded to wait for their response. A day later, they did not respond. I resubmit the ticket and they say not to resubmit the ticket because it will start another ticket. I follow their instruction and so far no response for the past 5 days. I have expose wires on the back on this mirror and I cannot get my car wash. They seem to be completely lost when it come to return an item that does not fit.

10/31/19... I replied to this email asking to wait patiently, 24 to 48 hours response... email was sent on Monday and is now Thursday... I just received notification to expect another 24 hours to 48 hours. I try to call, wait 10 minutes without any responses... their return team really sucks more than ever.

Never received my part. They can clearly see by the UPS tracking code that I never received it. But when I come in they should either send me the part I ordered or give me a refund all I get are snotty emails. You cant actually talk to anyone. You have to email someone in India. (Or if they are in the US they have terrible grammar and are very rude). I guess I'm out 50 bucks. I will never, ever buy from these rude people again.

They send me the wrong part that does not even match the in invoice, they did to so many people, their a condition for return is to have the part number matching the invoice! How? If they sent you the wrong part! So they will never refund you the money. I disputed the amount with my credit card. Stay away from them.

$#*! these guys. Sold me a part that wouldn't fit. Threw the manufacturer under the bus, said they aren't good and to avoid their products. Its on your $#*!ing website! Customer service will hang up on you. There should be zero tolerance for parts that don't fit for customers. Sets your project back a week waiting for a part that fits. Selling parts that don't fit should be a death nail for online parts retailers. Don't buy from these jokers.

DO NOT ORDER FROM THIS COMPANY! DO NOT BELIEVE THE "CAPA CERTIFIED" FOR THE SAME PART WITH HIGHER PRICE THAT SAYS THE PART WILL FIT. In short, I'm stuck with a part that I paid $37 for and it doesn't fit. I ordered a bumper cover for my vehicle and then came back to the website to order the grille that needs to accompany the bumper. I was not sure what part would fit so I called and a sales rep ensured me that the bumper grille I was viewing online was the correct fit for my bumper cover I ordered from them previously. I had provided my VIN, the bumper cover part# to make sure I was getting the right grille for my vehicle. Now I have a grille that does not fit. Remember both parts came from partsgeek.com. I requested to return the item. I got the instructions on how to return for a refund. I went to the UPS Store to ship the item and that's when things got HORRIBLE! I paid $21.95 + S&H($37.81 total). UPS Store told me $57 to return the item. THIS MAKES NO SENSE. I called partsgeek.com and they asked me to show them pictures that the part did not fit so I can get a prepaid shipping label. They also asked for my VIN. I also showed them a screen shot of my previous order for the Bumper Cover. They said there was nothing they can do. They wasted my time. This is horrible service! There was no need for the back and forth emails with pictures after I had provided the order and part numbers to them letting them know it did not fit. It's like they didn't believe me and when I actually took the time to find a friend to hold the part up to my car to take the picture as requested for evidence... it got me no where. I live on my own so it was not fun to knock on my neighbor's door to ask to hold a part to my vehicle that doesn't fit so I can get a refund.

I ordered a left and right bumper cover mount bracket. I received 2 right hand brackets. Contacted customer service and requested RMA and the actual part. I was told that they would contact the warehouse to see how this happened. I was also told not to contact them until i got a reply from them. Then after several weeks of waiting i contacted them and asked for status update. (see their response). Oh BTW i sent the initial email on 03 Sept. Not 06 Sept.

I ordered a pig tail for my 1968 f 250 I recieved a pig tail with flat blades for an f-350, would have cost me the price of the part to send back customer service response was quick but no help, shame on you, I ordered what I thought was an ignition switch and pig tail because that's what's pictured, ignition switch with no pig tail again customer service was quick but no help, said it was a stock photo and they aren't responsible, shame on me for ordering from this shady business a second time, DONT USE THIS COMPANY YOU WONT GET WHAT YOU NEED! Unless you need disappointment

I called PartsGeek on the phone for clarification of a potential replacement left fender liner and the customer service representative was helpful and ordered the part. Unfortunately he did not inform me that the UPS ground delivery of the $25 part was going to cost $80! I only found this out after the invoice was sent to me several hours later which was too late to alter the order. Trust me I would never pay $80 for UPS ground delivery of a 3 lb part. I talked with Steve at Customer Service when I received the invoice and he worked diligently to help me. While the order could not be altered he negotiated a reasonable UPS ground delivery rate for the part which made the 40-50% savings advertised on their site more of a reality. The part arrived quickly and was a good fit. Thank you Steve and PartsGeek!