PartsGeekReviews 1,330

Website crashed several times, still took my money. I followed ALL prompts via their website to contact customer service and received NOTHING. After 20 minutes on hold I got a representative that HUNG UP ON ME after i mentioned they took money.
Im a college student who was just trying to find a replacement grille piece. Hope they enjoy my 25$ I lost after hours of searching for a DIY fix. Ive ordered one from Amazon with no problem but they didnt have the drivers side available this time. Wish they did.

I ordered a power steering pump that was listed on the site as the correct one for my vehicle. The unit is completely different from what is on the vehicle. The tube input and output are in the wrong spots and the shaft (you know, the one where the pulley sits for the serpentine belt) is too short thus making it unusable. I contacted the company and can return the item for a refund but I HAVE TO PAY SHIPPING. This is an error on the company side, not mine. I should not be penalized for their mistakes

I called and ordered koito headlight bulb part#W*******302 and they invoiced me for heliolite bulbs which have the same part number on website. So I called and email them and told them to cancel order because they were sending me the wrong headlight bulbs and they shipped me the wrong item anyway. I Called customer service to return wrong item and ways hung up on about 5 times because they knew i wanted to return the wrong item they sent me after just talking and emailing them not to ship wrong item, and they literately shipped it anyway. They will not refund you right away even if they are at fault and even if you refuse delivery. They will refund you after package returns back to warehouse and then you have to wait 7-14 business days to receive refund back to your account IF THEY CHOOSE TO ACTUALLY grant you your full refund. RUDE AND UNPROFESSIONAL SALE REPRESENTATIVES AND CUSTOMER SERVICE. You'll regret ordering from this unprofessional so called company. Spend a little more money for oem part with a reputable parts dealer like Advance auto parts which offer hassle free returns and you'll avoid being disappointed with a misleading, rude and unprofessional company like parts geek, Worst return policy.

Partgeek is the worst parts dealer I have ever had to deal with I spend at least $1,000 a month on parts an I have never seen a company ship an empty box to a fed ex in pheniox arizona and they won't just return my money to me they said they have to contact the warehouse an find out the problem if I was you I would go spend a few more dollars an buy the part somewhere else Bc these people are a joke an don't need to be in business I can't beleive they have made it this long SHIPPED AN EMPTY BOX TO FED EX

Part was reasonably priced, and arrived quickly, but was the wrong one for my truck. That was not my fault, the website said it was the right one. One of the main connectors at the base of the steering column was different from the one they sent me. Rather than fight with a return, I was able to use my old clockspring connector by cutting it off and reattaching it to the partsgeek clockspring by soldering and heatshrinking the 6 separate wires (color coding was close, but not identical, but location in plug looked similar). It ended up working, but was a PITA. My original connector is on the right in the pictures, the PartsGeek connector is on left and was a different shape.

I ordered CHEVY parts, got sent FORD parts. I double checked my order before I submitted it, and after it arrived checked again to make sure I didn't goof up. Filled out a form for the RMA #, it came in an email the next day. I thought, well this isn't too bad. WRONG! $162 to ship back an $118 dollar part. What kind of Legit Business refuses to pay for return shipping? NO ONE - that's who. Never, and I mean NEVER order from this place.

Ordered axle front axle for my car. Part arrived quickly, opened box its damaged at the seal(won't be able to install), go on website under return parts, fill out parts return form tells me I have to pay for return shipping no exceptions. State on form reason for return damaged. Pay $41 to return item. Talk to customer service they said since I already sent it in the would not be able to do anything. Even though on there website that is the only option for you to pick. Nothing on website about damaged parts being done a different way. Customer service supervisor hung up on me(I didn't even cuss her out). This place bgg is total scam, will never even look at website again let alone buy something from them.

I ordered exhaust for my Honda Pilot. Everything was processed the next day. The tracking order for UPS was bogus. I attempted to call their "CUSTOMER SERVICE" After being on hold for an absolute unacceptable amount of time, I was greeted by the RUDEST and uncaring person I had ever spoke with. I got no help and ask to be transferred to a supervisor. That's when I met Dwayne. Dwayne must be a trainer because he is just as rude and unhelpful as the rest! I was told that UPS damaged the exhaust and returned it without delivering it to me? Needless to say I had to file a dispute with the credit card company to be refunded! Can I give 0 stars?

I bought some KYB shocks through PartsGeek.com. KYB's website says they have a lifetime warranty on shocks. KYB also directs you to contact who your purchased the shocks from for warranty service. PartsGeek would not service my warranty. Their response was short and rude, and they didn't leave the name of who responded to my warranty request.

Additionally, I went to review the broken part on their website. I left it a 1 star review, which they did not post. The only reviews they post to their website of the part are 5 star reviews to encourage them selling parts.

PartsGeek is only out to get your money.