PartsGeekReviews 1,330

They clearly sent the wrong part. Ordered a fender for the right side, they sent the left side. They will not pay for return shipping on their own mistake. How they get away with being a shady company. That would be over $320 in freight costs both ways for me to pay. Box said it was the right part, but inside was the wrong part. Conformation said the correct part but wrong part sent. You need to read their policies before buying anything from them. And when you do read it, you won't want to buy anything from them. You can't talk to anyone they don't answer the phone. We won't send back because of freight cost, and who knows if I'll even get my money back on the part cost.

I'd ordered two connectors for a set of fog lights. I was only delivered one connector. Initially, they seemed helpful, though they later decided that since "shipping" claimed to have sent two, so there would need to be a full investigation before any action was taken and that that I could wait it out or order another. "Those are the only options." The full investigation wrapped up surprisingly quickly once I threatened to charge back the order, file a complaint with the BBB, and write this review. Unless you're willing to wait an unreasonable amount of time, and ultimately threaten the company, I'd look into purchasing products from other suppliers. It'll be much less of a headache.

I ordered my parts on May 1st from Pico rivera CA. My house is 45 miles east of their and they sent my parts to independence Kentucky 2168 mile past my house and now 14 days later still waiting. To see if it will show up and I paid for fast shipping haven't been able to work cause of this 2 week delay so that $108.part ended up costing me $1200. 00 in lost pay thanks parts geek hope you and your family's gets covid-19 enjoy rapping every dumb $#*! who buys a part from you cause you rapped me and it hurts karmas a $#*! and she's coming for you. And I gave only 1 star cause there isn't a negative star rating. So eat a box of $#*! parts geeks

Hello everyone who's read my post. I was happy with PartsGeek because of the affordable prices. Everything was going well until FedEx Smart Post said they delivered three out of four of my orders. I was home and outside and no FedEx employee every came to my place. I called FedEx file a claim, but they said it was Smart Post and Partsgeek has to file a claim. I went to the website and open a ticket to track my packages, but Partsgeek open up a return instead. I tried to call Partsgeek and was hang up 4 times, put on hold once and never got back to me. I even emailed them on the Return email, but they keep resend emails on how to ship back parts that I don't even have. I tried to open a ticket again but you're only allowed one ticket. I tried everything even calling back again, but after 10 minutes they pickup and hang up. I was a Partsgeek customer and now I will never order from them again. Lesson learned the hard way. I am out $83.77 plus taxes and partsgeek insurance which came a little over $100 dollars.

I made a purchase. I didn't fit. I returned said purchase after having to spend 20 dollars to ship it back. The person that answered the phone, was biggest prick ever. I was just calling to make sure they received the part. He said he couldn"t look my account up. That it says 7 to 14 days for reason and use my patience. And he could feel me getting mad over the phone. I legit thought I was being pranked. I will never order anything from them. They also have several stores on eBay. I will not be purchasing from them either. I will also give negative reviews to anyone company affiliated with their address.

Order a part for my 1995 BMW 325i. On the web page it said it was the correct part when I received it I noticed it was not right so I called customer service only to be told they they weren't mechanics they were pencil pushers then got hung up on. So I called again a different person answered and told me the same thing that he was not a mechanic then proceed to yell at me and indirectly call me stupid and told me that it was my fault I ordered the wrong part and they would not be paying for shipping if I choose to return it. Very unprofessional people that work at that company and I will never buy another thing for them and I will be sure to let everyone I know not to buy from them either.