PartsGeekReviews 1,330

I purchased an action crash mirror from them for my 1999 Honda Accord that stated "Part Number: *******9746
Notes: DRIVER SIDE POWER DOOR MIRROR; PAINT TO MATCH; FOLDAWAY; MAY REPLACE 98 FIXEDDESIGN
Position: Left - Driver Side
Quality: Premium - High quality new replacement part.
This was not the part I received. That part I received does not even bolt up to my car. Now I have to send it back pay for shipping and order a new one. So far the other parts I ordered as well are crap also. I highly recommend going anywhere else. Parts geek sucks and need to be shut down. They are selling garbage that does not even fit the cars their website claim they do.

I Purchased a 3rd brake light for my Ranger, and although the item arrived in a shipping box that had no dents, tears, scuffs etc, the brake light inside had a hair-line crack (see photos). Returning the item was hassle-free, HOWEVER, I paid $68.96 for the item w/tax, and only received $65.01 back. PLUS - I had to pay for return shipping, tracking, and insurance. Total loss of $16.95 for an item Parts Geek shipped in flawed condition. NOT the way to generate repeat business...

I ordered rotors and brakes from parts geek.com when I went to return the parts I had to pay $75 for shipping for an order that cost $130 and when I tried to call to ask them nobody picked up several times the phone kept ringing or somebody just hung up so they were very unprofessional in that regard also if you want to return anything for any reason whether it's because you got the wrong part, or if the part is broke, or any reasons that are even outside of your control you are responsible for the return shipping cost which they will not reimbursed. And to make matters worse they won't let you cancel your order before it's shipped do you're stuck in this situation the second you place the order. Bottom line they have a RIDICULOUSLY UNFAIR return policy.

This is the worst company I have ever dealt with. After I purchased a part for my 2018 vw. They sent me a part that stated on the side of the package for years 2016/2017. This part they sent was not the correct part. Due to weather conditions I was unable to install the part. When the weather changed I was going to install the part and it did not fit. I requested a return which they gave me the return info. Then covid virus hit. I was unable to return the part at that time because my family had this virus for 4 plus weeks. I then returned the part they sent me (which was the incorrect part as stated on side of package). I had to pay return shipping. They then received the part (I have a post office receipt) and now states they cant accept athe package and now has the part I paid for. Terrible experience. As a former Consumer Service Inspector I will be using my past knowledge to contact every agency and file complaints.

I will make sure i make every review on every outlet that partsgeek has any affiliation with. My husband needed parts for his oldie car. He spent 400 plus 100 in astronomical shipping fees! When he finally had the mechanic work on his car (which took a little longer) due to a pandemic. Hear that partsgeek! A pandemic! Three of his parts were wrong! He tried calling not to even get his money back, rather just credit. After a 1 hour hold he was shooed off the phone and told yeah sorry can't do anything for you! Buyers beware do not under any circumstance purchase from them! Never again i advised my Husband to report them to bbb!

I bought an AC kit from Parts Geek specifically for my 2000 Jeep Grand Cherokee. It cost me over $200 but I didn't complain but they sent me all the wrong parts for my car, but a single one fit at all. When I asked to refund the parts they said they will not compensate any money for sending the parts back to them for my refund. I used the cheapest shipping option possible and it still cost me $84 to send back their parts that they got wrong. Worst company imaginable DO NOT BUY FROM THEM.

I spent $400 on parts for my truck. They sent 2 of the 3 parts ordered and claimed the missing part was included but it wasn't. I sent pictures of shipping package and packing slip. One of the parts shipped was used, had grease and wrench marks on product. I've called at least 6 times and their system hangs up. I've emailed but only get a response once every 3 days. My truck is still not fixed after 3 weeks of initial order. This is a nightmare and still not resolved. I will never order from them and I highly DO NOT recommend Parts Geek.

I ordered a part on PartsGeek.com using their online ordering system. The part came in a reasonable time and I was able to track it using their site; however, when I looked at the part I realized that they sent the wrong part. I went onto their site to get it resolved, but their was no way to let them know that they sent the right part and get it replaced so I tried to call their customer service number. I was put into a que with very annoying music for several minutes then the call was dropped so I tried again. This went on for hours until I finally got someone. When I explained what happened he agreed that they sent me the wrong part and put me on hold. The call was dropped before he got back on. He had the order number, my phone number, my address and my MONEY. They have never contacted me and I tried unsuccessfully to call back, repeatedly getting dropped from the que and calling again. I have made over 100 attempts and still have not got a response! You should include zeros in your rating system, because I would give them five of them!

1st their prices are not competitive enough, I have found the same items for less from competitors like Amazon. 2nd the return policy not flexible in comparison to other companies, you would have pay for return shipping. Example I bought a part that cost $42.00 when I try to return the part it would cost me $18.00 to ship it back thats pretty much half of what I spent on something I never used, why would I do that? Not to mention I also found that same part for less at another site. I will never buy from PartsGeek again. I will make sure all my buddies know about this too. It's no wonder why Amazon is putting everyone else out of business their customer service is second to none. I do not recommend PartsGeek to anyone.

I bought a part from this company and not fitting the vehicle which I need finally I called customer service authorize to return the part I paid shipping to return finally their warehouse closed the part FedEx keep trying to delivery I talk to customer service again they said it will be refund the money in two days so fr no refund almost two month. Finally I called FEDEX they got instruction to deliver to other warehouse from the company no refund I am not recommended to anyone the company at all