PartsGeekReviews 1,330

Their website said it was garunteed to fit and it wasn't even close. After spending over an hour on the phone trying to get throug to them and after being hung up on 3 times I was finally able to speak to someone but that made it even more frustrating. He just kept repeating the same thing, "we cant do anything for you". Their mistake and im screwed with losing $100. Wil NEVER EVER do business with them again! BEWARE of these scammers!

I ordered a Undercar Shield for my 2014 escape. They sent me a Visor. I was out of country when O ordered it so I had it sent to my sisters house. She didn't realize what it was or should have been. Then she had to get ready to evacuate do to fires so the 30 time frame was 2 days over before I got home and in touch. Too bad 30days was up. No offer to refund my money for their mistake. There was no invoice with the visor so their warehouse people must really suck.

I purchased a gas cap from Parts Geek for $23.00 (Part #*******), plus $9.95 shipping. I went ahead and bought it because the photo of the part showed it was exactly like the one that came on my 2005 325i. It says BMW on the top, has a tether, and is green and black. Earlier I bought a "new and improved" after-market cap that caused the Service Engine light to come on. The part I received from Parts Geek was nothing like the part pictured on their web site. It did not say BMW on the top, had no tether, and it was all black. I listed these differences when I contacted Customer Service. I was asked again to describe the differences and supply photos of the part, box, backing slip, and shipping label (I guess they don't know what they ship out the door! They refused to make good on the bogus part unless I provided all the photos! It's a clear case of false advertising!

My son and I ordered a manifold with catalytic converter for his car to get ready for college. The part was supposed to come with a manifold gasket which it never did. Exchanged numerous emails with the Parts Geek customer service department to either send us the gasket or reimburse us for it and got nowhere.
Reached out to the better business bureau and finally got a response from Parts Geek and after another set of email exchanges they finally agree to reimburse us for the missing gasket, said it would take several business days, and we did not receive the funds. Ask if they can verify if the funds were sent, got no response, and better business bureau close the ticket.
One would think that their customer service would slightly improve with the amount of complaints that are out there. Not only will I not purchase another item from them but telling my friends and family not to as well.

Their website will recommend the wrong part, so be sure to do your own research! Because Parts Geek will not accept a return for wrong parts.

I will never buy parts geek again. You should probably go else where also.

I thought things were moving quickly until their staff got involved. I can can get this part from Amazon in 2 days! This is going on 1 month! They sent the wrong part- very clearly the wrong part. Wrong area. Wrong make. Wrong model. Then I had to package the wrong part and take the wrong part to the UPS Store- Oops. Wrong place. I had to then go to Walgreens for the FedEx drop-off. She couldn't find the scanner. (Another long story) Then I wait... Still no part. So I call. No Bueno! No help! He wanted me to then pay more for a different part. I just cancelled the whole thing! Not worth it.

This is a preemptive review. I am hoping PartsGeek is I'll do the right thing and I can have a positive update.

I ordered a strut bar for the passenger side my car, item #*******. The website described this piece as "the front right." I hope we all agree that is the front passenger side. I was sent the front driver's side. I called in, and the lady over the phone was pleasant. She assured me that they would send me a shipping label for the return and placed another order for the correct item right there in the spot. Of course I had not yet returned the first bar, so I paid out of pocket for the second item.

The replacement bar comes in and *has the exact same item number as the first bar (#*******)* but this time it is the correct item.

Meanwhile, over email, PartsGeek tells me they cannot send me a shipping label because the website described the item as the driver's side. It *does not*. And even if it did, that means they still sent me one of the wrong items because I have two strut bars with the same item number and yet only one of them works. After I sent photos of the item number from my receipt and the description of what the website says, I was told that they would ask the warehouse and to not respond to the thread until I heard back from them.

I called today and the guy who answered was incredibly unhelpful. He took my number and told me that a supervisor will call me today, with no specified time.

Do not buy from these con artists.

Got wrong parts like other and was willing to pay restock fee and get new parts, but they were not willing to work with me ANY! Pay more money and get better company (cheap not always better). Run away fast as you can. Now I have parts can't use.

BEWARE of this company
First off, I ordered wheel well liners for my truck, they lost the package in shipping. Then when I finally got my part, it's the wrong ones. So I called customer service and got hung up on three times. So I then placed a support ticket to return my part. They did send me an RMA to return the part, but they stated they do not pay for the label to send it back, so you have to pay out of your pocket to return something that they screwed up on. It was going to cost me $225 to ship it back when the part was $90. So now I'm stuck with a part that is wrong and out $90