PartsGeekReviews 1,330

Received defective parts and for the wrong model. Company wanted me to pay return shipping, which would have cost double what the part was.As a business owner I would not purchase from this company again. BUYER BEWARE!

I bought a body trim part and didn't need it. I never even opened to box it came in. Now to return it I have to pay 50 dollars to send it back on an 80 dollar part. Any other parts website will give you a return label at their discounted rate but not partsgeek. I will never buy from here again or recommend this website to anyone.

Recently I was in the market for some replacement headlights. My vehicle is in the shop being repainted so I considered this a time sensitive order. I found what I needed on PartsGeek and placed an order. I received an email that my order was being processed. About 4 days later I received an email that my order was cancelled. I called and Parts Geek stated that they wanted my driver's license for "security" reasons. I've never been asked for a DL for an online credit card order. All of the credit card information, including billing address was correct but the representative kept repeating "its for security, its for security", I asked to speak with a supervisor and he said "we do not have supervisors". I think I was talking to an off shore representative and parts geek is a questionable company at best.

I would give them zero stars if possible. I ordered a pair of headlights from them and they canceled one of the headlights and shipped the other headlight without giving me the option to cancel my order. Now they refuse to pay for return shipping on the headlight they sent. Now I won't have a matched set of headlights for my car. Stay away from this crooked company and maybe the pandemic will take them out with any luck.

Ordered parts on 12/31. Today is 1/7 and they still have not shipped. I contacted them to ask that they cancel the order as they have not shipped the parts. They stated that the process was too far along and they would (at some unknown time) ship the parts and that I would return them. What a joke...

Worst CS services, when I first order, Ives promised they will ship my Camouflage rooftop on the 25th, on the 25th I received another email stated said it will be shipped on the 30th, no email of communications after that, ( keep in mind, when I order in the beginning of Dec, I told the sales person that in Mid of Jan I am going out of town moving, hw said not to worry)/I called the one not able to help me they had a hard time changing my phone number, finally 3rd time I had enough of the fact they will not even know that they can send it even on the 8th of Jan, so I had no choice but CNX the Product with the SURV Mrs. Leah, as soon as I mentioned okay I CNX and I need my money back OR I need CONF of our conversation, she was NOT willing to help me nor want to help me nor any apologizes let's see what we can do as a CS SUVR CARE REP, I am dissatisfied with SERV like that as CS

I would never buy from again and I would never recommend, They never shipped my parts and after a phone call I had to call them back to see where my parts were the next day they couldn't even give me that courtesy. It has been 4 weeks no money back and no part. Work truck sitting waiting for part lost more money by far then what the part is worth. Poorly run company. Just so you know this is not made up here is my order # *******714

I returned a part purchased from Auto Parts Geek using their required RMA number but never received my refund of $333.90. They were contacted about this problem immediately and stated that they had returned my refund to eBay. When eBay was contacted they declined responsibility and said my problem remained with the Seller. I won't use either Auto Parts Geek or eBay again. You are risking your money!

THERE IS NOTHING GOOD TO SAY ABOUT THIS COMPANY- IF YOU ENJOY PEOPLE WHO DONT KNOW A THING ABOUT THE PARTS TJHEY SELL AND CONSTANTLY GET THE ORDERS WRONG THIS COMPANY IS FOR YOU.

They are scammers. Ordered 2 hood grills and all the plastic brackets broke during installation. Product came assembled already with no instructions manual. They won't refund or replace
The product, stating that I incorrectly installed it and told me I should have gone to a repair shop, totally underestimating my capabilities. I have done very difficult jobs in my car, including transmission, brakes, etc, so I am very capable. These are scammers. They sell you flawed parts and keep your money. BUYERS BE AWARE!

Beware of this company. They sell generic parts that they claim to specifically fit your vehicle and they do not. Case in point. I bought 4 bump stop / bellows kits for my Miata. Their description said they were for my vehicle. However, after getting them and tearing my car apart... they are not. Specifically, the outside diameter of the Miata bump stop is the same size as the interior of the coil spring. And the strut top is flat so it does not center the coil spring. What centers the spring on the strut top is the bump stop. Their bump stop (which is supposed to fit my car) is about an inch smaller in diameter. Therefore, the coil spring slides side to side. So I reached out to Parts Geek to return them and they told me I bought them too long ago (about 34 days). So do not buy anything from them... they commit fraud & lie to entice you into buying from them. And if they deny your return, just call your credit card company and stop payment. Shop RockAuto instead.

Partsgeek.com will scam you. They FALSE ADVERTISE EVERYTHING. They can't be trusted. Horrible customer service. I bought pads&rotors from them for $50 they claimed the parts would last a very long time and so on, well i now have to buy all new pads and rotors AGAIN all because they wanted a quick buck from me.

I bought the pads and rotors in july and August of this year. If you want parts that are built to last, go to autozone NOT partsgeek.

Ordered front and back rotors and pads as suggested by their web site as fitting my car, but front rotors were wrong size and did not fit. When requester a return to exchange it was denied, was told to order correct ones at twice the cost, but they looked for every reason to deny a legitimate return asking for shipping box and label when it was sent to the dealer for installation and dealer disposed the packaging.

Called Parts Geek and asked how many seals came in a part number SET. They told me Two seals come in a set. I ordered two sets and received only two individual seals.

I called immediately and the representative proceeded to tell me what a miserable day he was having and then debated me on my order, trying to explain the "SET' only include one (each). I told him I called and you all said a set was 'TWO" - He said, "the picture only shows one seal"

Now I am arguing about returning the items at my expense