PartsGeekReviews 1,330

I paid $135 for shipping two fenders. It took 11 days for the package to come from Texas to Louisiana. Now, around 9 a.m. on Wednesday we get a phone call from a truck driver to come to Walmart parking lot 25 miles from our house and to pick up the package! Not to mention, no one told us about that and it's a miracle someone was at home on the work day, delivery with a horse and a buggy would do a better job. Faster for sure. $135 for waiting for 11 days&driving 50 miles to pick up?
Also, after you place an order, you cannot change it even a minute later. You have to wait for an item to arrive, to pay for shipping back and to order again.
Unbelievable.

They stole my money. I paid 200 for a complete strut assembled pkg with shock absorbers. The struts did not come complete. So i returned them and only got 1/3 of my money back. I did everything they asked and still didnt get all my money. Im reporting. T o bbb consumer affairs and State attorney General bad experience.

Sent me a rebuild Steering rack. Showed up with a damaged fitting and hydraulic tubing was crushed. Had to repair it myself because of time constraints. If that wasn't bad enough, they stiffed me for the core charge. They will keep your core money. This is the worst parts company ever. Customer service is even worse. You will be dismissed as soon as they hear they owe you something.

I have over the past 7 years been dealing with Parts Geek foe some of my parts for a 7 series BMW that is 21 years old, so it needs a lot of repairs. Lately they have been rude over the phone for just simple questions and they did send me the wrong part of which I had trouble sending back. I had also purchased a alternator 2 years ago of which it stopped working so I had to purchase another one and when I emailed them requesting an RMA number so I would be able to return the old core so I can receive my deposit back they never responded as I have sent 2 more emails and tried to call them, but, their phone is now disconnected.
I will never do anymore business with them again and will do whatever it takes to get the word out to try to shut them down and contact whatever government officials there are to make it happen.

I just wanted to add that everyone needs to take action against company's like this now days because times are very tough and expensive. I lost my job last year due to COVID, it took me a couple years to get it because I am disabled and am unable to just get any job, so now my car is breaking down a lot and companies like this are selling defective parts, wrong parts and will not refund money that is yours while they continue to get richer... I had an interview coming up that I could not get to because the alternator that I purchased from Parts Geek stop working on my way to the interview and now I am still looking for work again.

Sincerely,
Ron Carter

I just wanted to add

First the good, They were nice to talk with. Now for the bad, I called not knowing what size rotors and breaks I needed. The guy was nice and very confident he knew what I needed. I trusted them, they shipped the parts, they came looked fine. I wasn't able to get to the job for a bit, past the 30 day window to return. I didn't mind that much, because the guy was so confident in his work. But when I went to install the parts, they sent the wrong size. I wish they wouldn't give such confident advice when they get it wrong, and then not take responsibly. I would only use them if you know the exact part you need, if then.

If their parts fail they do not warranty them. You are better off going to a local auto parts place so you have warranties

I ordered a direct ignition cassette for a Saab 9-5, which when installed, the car would not start. Put old one back in and car started. Swapped them again with same result. New part also made a peculiar smell while trying to start the car. So, I'm out nearly $200, and can't return it as it's electrics/electronics. I'm stuck with a defective new part.

They say they shipped on 11 Feb 2021 still have not received parts say they shipped prority mail I have contacted postal service they tell me the package is locked in a delivery container I called partsgeek customer service they said it could take up to 7 days and that they would contact them this item has been stuck in Florida for 5 days and no movement at all I will never buy from this out fit again ordered a part local had it next day they make it seem so cheap from them by the time you pay shipping you save nothing I would not buy anything from them ever again I order a lot of parts online the worse outfit I have ever used never again give me my money back and I will order online to a company that will get my order to me Never again John Garrison

Placed an order for the first time from them my shipping address was correct but when I looked at the tracking number they had shipped it to Staten Island I lived in Massachusetts their address was totally wrong I have been waiting 2 weeks for my 30 something dollars back but they refused said that there's an internal investigation going on the lady and man that I talk to on the phone where rude and hung up I just want my refund I usually don't write bad reviews but they made me so mad I had to I should have stuck with RockAuto that the best but I figured I'd give these people I try and they screwed up

I ordered a new transmitter key fob. They sent me a key fob case, no electronics inside. They do sell both items. The complete transmitter costs about $22. The case only is about $10.50. They refuse to make it right. Very disappointed. Stick with amazon, never have an issue getting things corrected.

I placed an order for a plastic bumper cover and was told that due to the size- the package would have to ship truck line. When it showed up REGULAR UPS delivery I disputed the $134.00 shipping charge.
No thanks to Amy or Alex their floor supervisors, pretty much have been told - too bad! Even the UPS driver said that was a rip off! Debora Simning

Ordered a part that was clearly black on the website. They sent a gray part and then kept saying the site does not clearly state the part is black. Well, the site did not indicate the actual part was not black either. The picture showed black. Horrible.

This company is the worst they admitted to send me the wrong part yet they don't want send me the right part but they want me to send the wrong part that they sent before I get a refund i suggest no one order from this company you will lose your money and your time warning do not order from this company read the reviews before you order again warning warning warning parts are bad and they are always sending the wrong parts

Ordered a driveshaft from Parts Geek. Two days later an empty box arrived. So far, Parts Geek has done exactly nothing to make this right, and have instead given me excuse after excuse as to why they can't issue a refund for something I paid for but never received. Do yourself a favor and buy elsewhere.

I ordered a pre-loaded strut and was sent the wrong side. When I called to ask them to exchange it, they said I'd have to pay return shipping and for shipping out the new part. I tried tirelessly to get them to work with me, but they refused. There was no way they were going to pay shipping for the return or new purchase. Finally they agreed to pay shipping on the return but not the new part and shipping takes at least a week from them. I found the part cheaper on Amazon and with free 2 day shipping so I decided to bite the bullet and just return shipping to send the part back. Later that night after the hassle of repacking the part and going to the post office, paying shipping, etc., I got an email with the shipping label that they had refused over and over to give me. I called 3 different times. NOT WORTH IT BUY SOMEWHERE ELSE. I'D SUGGEST AMAZON FOR FAST FREE SHIPPING OR ROCKAUTO WHO USUALLY HAS CHEAPER PARTS ANYWAY.

I ordered 2 rear shock mounts for my Volvo 2010 C70. I received one shock mount and one strut mount. When calling customer service with escalation they wanted to charge me shipping to reorder the right part. I mentioned that was unfair they refused to budge claiming that "this was the shipping company", "this was their policy" etc. I canceled the order all together and they said they would send a return label, but would not refund the original shipping charge. I Should not have to pay for their packing mistakes. Incidentally, the packing slip was correct, however one of the items in the box was wrong.

Before IT WAS HORRIBLE BUT NOW IS WAY BETTER AND SO HELPFUL! I GOT ALL THE PARTS I NEEDED! I RECOMMEND TO BUY FROM PARTS GEEK 2021

Do not purchase from these low life scums, they are total thieves and scammers, they will send you parts that does not work and refuse to take it back. Do not ever purchase from them. Take your money elsewhere