PartsGeekReviews 1,330

Bought over $200 dollars worth of products for two vehicles. Took longer than expected to receive and the boxes were trashed (UPS) although the products did not sustain damage. One part I ordered was the wrong color and I wanted to return. Unfortunately the shipping cost is on me and the cost to ship does not make the credit worth anything so I will keep it and move on. The customer service centers they use have individuals with marginal English skills and low intelligence. The read their "scripts" and check the system and tell you what you already know from tracking info'/web site etc. Not real happy with the company and will look elsewhere for vehicle products in the future.

I bought a starter for my 1987 Chevy S10 2.5L, I opened the box and noticed right away that it was the wrong one and it looked used, Long Story Short I had to pay return shipping plus they DID NOT give me a full refund, I will never buy from this place again Its my opinion that no-one should buy from these crooks and they will go out of business, The faster the better

Bought a Dorman side-view mirror. Installed but bolt stripped. No - I did not over-tighten the nut. The other two bolts are fine, same torque applied to all three. Tried to leave a review of this part at Parts Geek but there is no link to leave a review. Chatted AND called Parts Geek but they said there is not actually a link for reviews so the 3 reviews for the part are fake. Never doing business with Parts Geek again. Not recommended. 66 dollars down the drain. Will probably un-install the mirror and fabricate some sort of repair which will be stronger than the junk Dorman bolt.

I ordered a complete set of shocks and struts for my 98 4runner. To begin with I thought all was great, shipped quickly (according to them) and was suppose to arrive within a week. Day comes for them to arrive, nothing. Next day, nothing. So I called for them to blame UPS on them not being delivered, called UPS and they were never contacted to pick up my parts to ship them. Finally get this all straightened out and they ship my parts, I received them and at first glance everything was fine. But, once I looked closer the rear shocks had no bushings with them and they were suppose to. I have contacted them at least 5 times now about getting the bushings shipped but it's one excuse after the other. You can't ever get someone you can understand and God forbid you request a supervisor because they will leave you on hold, after so long but you on a call back list and you will never get a call back. Do yourself a favor and spend a little extra buying your parts locally, you'll be glad you did in the long run.

Horrible shipping times for DIY I would not buy any more products from this company the customer service they try to display is incompetent shipping is literally not fast nor convenient instead stressful & very inconvenient if you need the job done soon need parts ASAP these people will fail you order somewhere else.

Earlier last month I wrote a review about customer service and the gasket they said I needed for an oil pan I bought from them, I did not need the gasket and they wanted me to pay for shipping to send it back, I did all this and spoke with customer service and they just refunded me the cost of the part and the shipping, so this place is getting real good taking care of there customers, I will definitely shop here again when I need automotive parts. Way to go

I received the wrong parts and tried to send back but had to pay for shipping and had to jump through alot of hoops to get my money back, took pictures and asked my CC company to refund which they did

First let me start off by saying I was told by a mechanic my car needed new control arms and two rear struts. I searched for my model and year and came across this site here. I ordered a set that amounted up to almost $474 dollars not including tax. The set came with 4 struts front and back and a control arm set. I paid the mechanic for labor in advance and let him know that the parts should arrive give or take in 8 days. He told me after the 8 days they would charge me for the property fee of having my car sitting on their lot. To my surprise in 3 days after paying for my products from this site I received a tracking email. I clicked on it and I was completely shocked that it said shipment voided. The shipment was canceled by sender. I was really upset. I used my order number to make a ticket on my product and expressed my concerns. I was then sent a reply message stating that the warehouse has been notified and would get back in contact with me in 3 to 4 days. I don't understand how a company can send you a tracking email but cancel it. Then I should have to wait. I wrote this company again and today I received a reply that my ticket was solved. It stated I would receive a refund! The money should be back in my acct in 2 to 4 business days. This company is unethical, unprofessional and a fraud! I was not concerned with the refund I was going to get that regardless from my bank. What concerns me is the disrespect of not even telling me why I was treated this way and why my order was canceled! DONOT order from this company. They don't even have a contact number. I will be reporting this company to Better Business bureau what a waste of my time.

Parts Geek was not what I expected; I ordered parts for my Subaru and received two tracking numbers, both to be delivered the same day. The day came, and only one package was delivered; I contacted customer service to find out that the other tracking number had been canceled. Without asking me if I needed the part, the customer service representative re-ordered the part and sent me another tracking number, with waiting time of one week, I contacted them the same day to cancel the order and they told me it was too late, that I should refuse the delivery. FedEx delivery guy delivered the package anyways, and now Parts Geek would not cover the shipping cost to return the part. I will never order from this website again—an unfortunate way of doing business.

They don't bother to tell you when ordering that you have to keep the original box in order to get your core charge back. They don't put anything in with the part specifying this either. So I returned my old part for the core in a regular box paid for the shipping just to be told sorry it wasn't in its original box so you don't get your core charge back. I guess customers are supposed to be psychic and automatically know these things. They got a free part to rebuild andake money off of by selling it again and my husband and I are out of a core charge plus the shipping we paid to send it back

The return policy this place has is the worst I've seen. I ordered a bumper for a pickup and double checked all the info was correct and was told they had the correct part. After waiting for over two weeks to get the bumper, it was not the correct bumper, so I refused the part, and even though it was 100% their fault, I still had to pay the $158.00 shipping charge! I could understand if it was my fault, but I will never order anything from them again!

Replaced my struts just too find one of them is defective and end up paying double. Couple bucks that i decided to safe with partsgeek.com cost me much more at the end. Good leson why it's better too trust your mechanic with parts buying.

I ordered a part from them and paid for overnight shipping, I received a part that I didn't order I will never use or recommend this place to anyone

I ordered an oil pan from here, I contacted the chat line because I was not sure what gasket I needed for it, they said I needed this certain gasket so I added it to my order, after I received the oil pan and gasket, I saw that the oil pan had an o-ring installed on it, so no gasket required, bad advice, I am in the process of returning this gasket and they want me to pay for return shipping, the gasket was $37, the cheapest shipping at UPS is $20, I don't think I should have to pay for this shipping since they told me I needed this gasket. Very wrong, and you could not tell if the oil pan had this o-ring because it was not mentioned in the description and the only picture they have is the bottom, I will never shop at this place again, ever.

Ordered almost $500 in parts, one was a rear knuckle set for my CRV, set should be right and left but got two left knuckles. I called customer service to see if they would exchange since each part was sent in separate boxes even though they were a set. (the boxes were taped together for shipping) customer service said i would have to send both pieces back, they would then refund after they received the parts, and I would have to reorder the correct parts. The issue is the set was $150, I apparently ordered the last set, even though they were not boxed together. When looking at how much it would be to buy each individually, each piece is now $150 or more. I contacted PayPal to see if this could be resolved through them, no luck there. Their solution was to send back ALL items from my almost $500 order for a full refund. I even showed parts geek and PayPal the pics i have added here.
Personally, I think this is a case of bait and switch, why they wouldn't just let me send back one of the parts for the correct piece is beyond me.
I will not be ordering from them again

Ordered an alternator for my wife's car, be aware their 30 day return policy starts the day you place the order, took 11 days to get the part, couldn't find the time to install it, brought it to my mechanic, went past 30 days found out it didn't fit my car, even though the website says, this part fits your car. They refused to take it back, complaint to credit card failed, waited 3 months, now trying to figure out what type of car it fits, to poss. Resell it. I think their 30 day policy shouldn't apply if they send you the wrong part, but apparently they've done that to a lot of people. I hope someone else reading this benefits from my mistake, and stays away from this company. I'm out $195 including core charge.

*First of all the reviews on their own page are BS. They only publish perfect reviews*. Bought left and right side control arms to replace my entire suspension. They sent me one side and said they were out of stock of the other. Well i needed both and now i have to pay over $20 to ship out a $65 part. Because instead of contacting me and asking if i wanted an incomplete order they just sent the one side anyways. The worst part was after being "out of stock" the exact same part was still showing on their page as in stock.

Bought 2 Motorcraft rotors. Axle nuts were suppose to be included, but were not sent. Talked to 5 different people in customer service and 4 said axle nuts were not included. I sent a screen shot to the 5th person to prove it said "AXLE NUTS INCLUDED!" He then said it was a misprint. Won't buy from them again. They lost my trust.