PartsGeekReviews 1,330

No exchange for defective parts, only a refund that takes for ever. Return is at the buyers expense.

They don't even deserve 1 star. I ordered a part on July 17th that was suppose to be delievered on the 20th. I never received it so i called them and they told me to wait 3-7 business days so i call on the 7th day and the package still hasn't left the warehouse. Crazy bc i have a fedex shipping number but fedex don't have a package. I called them on the 27th and told them i wanted a refund. They told me i wasn't getting a refund. All of a sudden i receive an email saying i'm getting refunded the amount i paid but when i check my account in the posted section it's say "Parts Geek refund for $…… to the card ending in …." and right next to ot where your money amount in your account suppose to be it say $0.00. I called them and they said i have to talk to my bank because it's pending this that and the third. MY WORK CHECK IS PENDING IN MY ACCOUNT OF THE REFUND WAS PENDING ITLL BE IN THE PENDING SECTION

DO NOT BUY FROM THIS COMPANY IT IS A F*CKEN SCAM!

So getting ready to move to Montana for me and my wife's dream jobs wife's wheel bearings are sounding kind of bad so I ordered two hub assemblies I take it to the shop and when the mechanic shows me the new part on it had more slop than the old part did the tire moved over a half inch so I called and told them my situation letting them know I needed to leave by Saturday they pretty much told me to get screwed. They would not give me a refund until I got my old parts off course I had to pay my mechanic $300 extra to put on the new part so I told them they need to send me the new part and then I can send them the old part because the other one was too bad to put back on and they did absolutely nothing to help me they just try to blow smoke up my butt and tell me to hold on every 10 minutes to see what they could do and basically told me just to return it and they would finally give me my money back in 14 days at this point I don't know how the hell I'm going to get to Montana and it looks like I'm going to lose my job and my wife as well they did not care one bit on how bad this affected me in my life they refused to ship it to me faster they refuse to do anything that would actually help me I will never do business with these pieces of crap again.

They told me the part was new. The part was reconditioned. They did pay the return shipping but kept the shipping fee they charged for the purchase.

I have received wrong item by their mistake. I have ordered shock absorbers and received some pressure switch about a week ago. I'm located in NJ on the papers on packege everething is correct, but there was a shipping slip inside the package and it says that this part supposed to be shipped to NC. And of course wrong part. As for now I send wrong part to partsgeek, as thay asked to, but partsgeek refusing to send me correct items or give any refund. Instead of refund I received email that says that I may receive refund only when they receive wrong item and check its quality and it will take 10 to 14 days. Come on it's ridiculous. I need my parts yesterday. Don't recommend to order anything from these guys

Buy from a reputable dealer. Ordered part in accordance with their spec. Sheet. Part doesn't fit. Part had to be painted so no return which is understandable but for the part to not fit is inexcusable.

This bunch are listing items that they do not have and they will either send you nothing or the wrong part and my guess is that they just want to charge your credit card and make a little interest off of it or just make a sale, I wasted two weeks with this company for a part, screw them!

They deserve NO STARS. DO NO ORDER FROM THIS COMPANY. First order was wrong, reordered and still wrong

Parts Geek sent me the wrong catalytic convertor then when I contacted them about the issue they tried to blame it on me. Going by the part description and the picture they were wrong. I contacted them about a return. They approved the return and emailed me a return code and instructions. Did everything they asked to the T for this return and I'm getting bull crap responses about getting my refund. Never ordering from them again. Terrible system

Even if the parts that you order show to be correct but actually do not fit because of manufacturing wrong, you get to pay the shipping in order to receive your refund. OR SO I THOUGHT... I did contact Parts Geek and they listened to my concerns. They provided me with a postage paid return shipping label.
That is the way to conduct a business, in my opinion. Now, Parts Geek has a respected place in my searches when I am looking for parts for customer cars.
***Thank You Parts Geek!***

Great prices, but they do not tell you all that is required when you need to return an item or core. If purchased an alternator and charged $100 for a core charge to get that back I was told I would receive an email for shipping to return the old alternator. What was not mentioned was I would have to pay out of my own pocket to return the old alternator to receive my core charge. The cost to ship the old is $60-$70. I reality I would only be receiving $30-$40 returned back to me after ALL said and done.

Was told that the part was OEM direct cross and it wasn't I could barely understand any of the employees because they broken English I didn't get any paperwork in case something happens to this and I had a 3-year warranty they told me I had to just download it off my phone I'm elderly I do not have a printer I don't have a way to download this off my phone PartsGeek doesn't care about any of their customers they're just pushing Parts people and we need to stay away from people like that there's other alternative Parts people deal with someone that will give you the honesty and paperwork

My roommate ordered a gas tank. They took her money, and they sent the part to somebody else in another city who took possession personally. My roommate found this out and sent them a message saying hey you got my money but I didn't get my gas tank. They've sent a message back telling her they would send her a return label. She then sent them another message saying why would I need to return label for something I didn't receive. Their response to everything is the same answer every time. After the last one they wouldn't even get in contact with her. EBay gave her money back. I messaged them four times today asking if she ordered again if you would get the damn thing delivered to her. Their answer again was the same response every time which was all their parts information is correct to the best of their ability and they stand by everything. Has absolutely nothing to do with the question that was asked. I told them then I would give them a very crappy review and we would never order anything ever again from them and not recommend anyone else ever did either

Warning, the radiator I ordered was not the right one, they sent me the wrong one. I asked to return it. They made me pay shipping and when I found out it was going to cost $209.00 so I contacted PayPal and then the company said they would send me a prepaid label. They received it back & said they will refund my money. They never did so I notified PayPal and they refunded my money. I will never buy from them again. Worse customer service so be aware, there policy on returning is the customer pays shipping no matter who's at fault.

I placed an order from parts geek via there website and 7 days later the wrong part arrived. Called there customers service line and I was told that I would have to return part to get credit. Once returned, I was told that they would have to inspect the part and get back with me. 30 days later I was told that my account would be credited. I am still waiting.
DO NOT MAKE ANY PURCHASES FROM THIS COMPANY.

After ordering a axle shaft from them that came defective i called customer support and spoke to mike who informed me that the only thing they can do for me is sell me another one. Sad

After receiving my part i needed to return same. They sent the return label and I sent it back but never received a refund. Phone contact was not helpful, person did not speak English and couldn't or wouldn't help. No response on emails. They now have the part back and my money with no contact from them.

The worst Auto parts company ever. You will never receive your order. They lie about the shipping.
Terrible customers service. Do not recommend it.