PartsGeekReviews 1,330

I bought a complete TRQ front suspension system for my 2008 Saturn Aurora and rear shocks. Wheel bearings, lower control arms with ball joints, Struts and shocks, stabilizer rods, control linkage, and inner and outer tie rods, and rear shocks. After installation, my frontend still sounds like it is coming loose, yet everything is tight. Took it to a shop to diagnose it and they said my front struts are making noise.

Called to see about return or exchange options and was told they would refund my money if I sent all the parts back. The problem with that is I already through away the original parts. The new rear shocks I put on, took them off to reseat them better, went to reinstall them and the screw metal is so soft they stripped out and I had to buy another brand.

Please don't waste your time with TRQ Parts, you will only have to redo it at a much greater expense.

After receiving the wrong parts I was given a return Authorization number and a address to return the wrong parts. After 2weejs of waiting around for refund to my bank I called parts geek and was told to provide a tracking number. I told them that I don't have that receipt anymore and I asked why there Return Authorization number wasn't sufficient. They simply said that if I don't have my tracking number I lost my money and parts! No where did they say to me that I needed a tracking number to be refunded until after the fact. So if you want to be treated like crap go ahead and order from these wiezels.

Ordered a muffler for a super duty, a box the size of a lava lamp showed up. Their return process is cumbersome and requires "review" when their shipping department is obviously working in the dark or something. May no mechanics ever order from them again.

My two sons gave me the same gift for father's day. Oldest in Seattle, young one in south Florida.

One kit came complete, partsgeek was incomplete. Guess what? Partsgeek does not pay for return freight. The cost of shipping it back was 75% cost of item. Ok I will keep it and try to sell it locally. Partsgeek never again.

I was sent an incorrect part twice and when I went to send part back they refused to sent a return label just because the SKU matched the part it couldn't have been that the wrong part was put in the box. When I called customer service they blamed me the guy kept talking over me and when I said I would never order here again the customer service rep said he didn't care. THIS IS NOT CUSTOMER SERVICE! Stay away from this place for parts

The shipper even cormed it waws deliverd to a different address and a different name. Contacted them many times. I never got the part, never got a refund.

Was looking for a fast service and delivery and out of do many online auto parts companies I chose parts geek. My delivery was on time and it was packed very well. Not to mention the fast service. Wonderful job guys. I will continue shopping with you and definitely recommending you to my friends and family.

The worst customer service I have encountered on the internet. They make it impossible to return a part that doesn't fit. Will never order from them again.

Received used part will not refund, but will salvage part. Ordered 2 for 2 different trucks. Received one, 2 days later I get use part.
DONT USE PARTS GEEK.
Save your money.
Thank you
Jon Sinclair

Partsgeek should offer some customer service when I called to complain because I found the exact same part by the same manufacturer at a much cheaper price and two day delivery I was told if you don't want it refuse delivery because it had not shipped I asked for it to be canceled. Told to refuse it. 3 days and it has not shipped label has been printed so they count it as shipped there is no way I will ever order from them again.

Had an order with 3 items. One item was not included in box. Asked to cancel it and told I bought locally since it did not arrive. They shipped a new one, despite me asking for a refund. Now being told I have to wait for it to be delivered to refuse delivery. Called Fedex, fedex said they have the ability to cancel the shipment, and that it only takes 3 minutes for them to do so.

One of the parts that did get here were dead on arrival.

Terrible company with terrible customer support. Their customer support hangs up for no reason. Request a callback and as soon as I answer they hang up. Also do review manipulation. They display 5 stars for products with no reviews. They refuse reviews with less than 5 stars. This company needs to be sued and taken down.

Yesterday, I've received a box with a few car parts from Parts Geek. Sadly, one part was missing. However, according to an invoice inside the box all parts were there. I contact their customer service and ask to either send me a missing part or issue a refund. The reply was 'we're so sorry to hear that, but there is nothing we can do. We can open an investigation with a carrier and it will take from 7 to 20 days or even more. In the meantime, you can order the missing part at its original price'.
I am so disappointed with such reply. If I had gotten all parts for which I paid my hard earned money, would I even have written to you?!
I supposed to go ahead with the my car repair today, but now I have to buy this part from another store. By the way, the coast of the part is $120 before taxes.
I recommend Parts Geek to absolutely nobody. Choose another car parts dealer and save you time and money.

New radiator for honda odyssey, fit perfect.There was a little damage from shipping but exchanged it no problem

Remove the annoying as $#*! chatbox that pops up every minute trying to shove automated half-$#*! service down my throat. It's annoying enough to make me never use the site again, Rock Auto is better. Use Rock Auto. Remove the the $#*!ing chat box.

They do not want to take a back a new component or give you a refund. Not flexible on return policy. If you buy from them and part is wrong. You have to keep the wrong part. No refund or return.

Parts never arrived just an empty box. I called they said they were refunding then set me up with a new order which still is not here. Then they send me an email more than a day later asking for pictures of an empty box that was already thrown away since I called them I did not know to keep the box and now they will not refund my money. Oh yea and still waiting on the other half of the original order I paid overnight shipping on and all it says on tracking is deliver to the city and state... no address. What a joke.

Purchased on 2nd. Seller sent wrong item on 7th (slow shipping). Took days to get a return label 10th. Sent item back. Today is the 20th. No reply and no refund yet.

Follow-up by uberbayer1. Left within past month.

All i want is my money back for the UNOPENED part I returned after a week of trying to be reasonable. I have called and used their chat support and they are rude and will not assist in any way. This company is total trash. Foreign scammer customer service for starters. Still NO refund. The horror stories on the reviews for this company OUTSIDE of ebay are insane. I'm reporting to BBB. 5% - 15% of their sales are NEGATIVE reviewed. I'm gonna harass the execs on their Linkedin.

If i could give this company negative stars i would. I ordered a part that said was in stock only to find out a few hours later that the part was NOT in stock. Checked the website and part still shows as being in stock. Company issued a refund for the part only for them to turn around and take the same exact amount back out of my account. Talked to customer service and they stated they did not do it even though my credit card says Parts Geek LLC on the transaction. They would not do another refund to clear this issue up so i could get my money back. Will never do business with them again..