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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Using the chat feature was a but confusing. I spoke to two different operators who gave differing information. The misinformation caused issues for both of us, I ordered extra parts which I didn't actually need, and then I had to cancel the order.
Overall it was okay.
I purchased set of headlights for $400. Once installed none of the signal lights worked( front back side mirrors or hazards)and would blow the fuse. Bought and change the fuse again it blew fuse. There is some kind of wiring issue that compromised the circuit. I contact parts avatar they're telling me I have to buy another set of headlights for 400 pay for the shipping to return the defective lights and then pay for shipping to get another set of lights. So basically I'm paying for shipping three times. They will not return because they say they are use which they are clearly not! All I did was try them but they're defective so they're clearly not used. You can't call anyone there you can only talk to someone on chat and it's very difficult to get any help. They send you a link on how to do a form but the link doesn't even work. It's confusing it says page not found is absolutely horrible customer service I'm out $400 and I'm not willing to spend another $400 to get another set of defective lights that they will not return.
Hi Melissa,
We are very sorry for the inconvenience you had to face. As checked our team is already in contact with you. Please rest assured, we will resolve this for you. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Daniel,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I order a part for a 2005 VW Passat 2.0L TDI front wheel drive. Upon receiving the part I noticed that it did not fit my vehicle. I contacted the support team at Parts Avatar and provided photographic evidence that the part did not fit. I was told that the part number was confirmed with the manufacturer to be the correct part for my vehicle and for this reason I would have to pay for the return shipping which is approximately 75% of the cost of the part. This is despite the fact that the policy clearly states that "fitment" is one of the reasons that a prepaid return label would be issued. The photo's sent clearly showed that the part did not fit regardless of the confirmation of the part number. As a result I have had to purchase a new part elsewhere and accept the loss on the part order from Parts Avatar.
Hi Dwayne,
We sincerely apologise for the inconvenience you had to face with us. This is not the customer service we aspire to offer. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Hi Barry,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I ordered the parts on Tuesday, the parts were processed on Thursday, waybill created for Purolator on Monday morning and it still hasn't been picked up by purolator as of Tuesday 3pm.
Parts are cheap but the rest is slow.
Ordered more parts from RockAuto (actually cheaper) in the United States on Tuesday and was delivered on Thursday and Friday. USA to Canada was quicker than Canada to Canada. Go figure.
Partsavartar process to delivery is always slow.
Hi Saki,
We are very sorry for the inconvenience you had to face. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Hi John,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Part was required rush, and the order was process efficiently and the part arrived on time
Hi Richard,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The website tech was very helpful in getting the parts needed. He understood what was needed and got info within 10 min. He was able to show his caring to get the parts I needed. Very intelligent person.
Hi Greg,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Quality part and fast service. I'll be back for any parts I need in future!
Hi Doug,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Have used in the past and haven't had any bad experiences except when I ordered the wrong part but that was my own mistake.
Hi Phil,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Exceptional deals, just can't beat that free shipping over $49 either. Well. That too! But the selection is huge!
Hi Brent,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Exceptional deals, just can't beat that free shipping over $49 either.
Hi Paul,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
The quality of the Mann filters and your prices are great, the blower motor resister was a fraction of the price anywhere, Got all my parts, thanks
Hi Paul,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I was please with the quality of my parts. I recommend PartsAvatar.
Hi Sylvain,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Hi Leslie,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Ordered the headlight, it was in stock and very reasonable price. It shipped quickly and was exactly as advertised. Item arrived intact. Item fit perfectly and works great.
Hi Pamela,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Did not receive the item. The customer serivce is realy bad. Wasting my time and doing nothing. Do not suggest to buy from this website.
Hi Bing,
We are very sorry for the inconvenience you had to face. As checked our team is in contact with you for this case. Please rest assured, we will resolve it for you. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Usually always get what I ordered. If there's ever a mistake, its resolved quick. Only thing I think needs improvement is the packaging. Many times are my parts breaking through the packaging.
Hi Matthew,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Great parts… delivery was a bit slow [5 days]
No problem otherwise. All for a very good price and good quality parts.
Hi Claude,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ash,
We sincerely apologize for the inconvenience you had to face with us. This is not the customer service we aspire to offer. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.