ParcelForceReviews 68

If you don't listen to my advice you will reply regret it.

Like my title says. Avoid at all costs.

I paid £50 for global priority and never received my package. Do I need to say any more?

A hopeless hapless service. An item urgently required for an assignment so paid extra four 24 hour guaranteed delivery - so much for guarantees!
They put it in the van but then took it back to the depot at 14.25 almost 4 hours before their last normal delivery time - they simply didn't bother to try to deliver it.
No wonder this service has such a bad rep - mistakes I can understand but there are no excuses for just not bothering
Filled in the contact sheet to get an auto reply that they will respond in two days
Is this organisation lost in the last century or what?

On 21st September 2021 I went to my local post office to send a letter to Greece which had a power of attorney in it for a business matter which was intended to go to a solicitor i have hired there. I asked if they had a next day delivery courier service and the lady behind the desk on the told me that through Parcelforce global express priority 1 the letter may take 1 to 2 and absolute max 3 days contingent upon the local post service there. I was told it was £56.

During Covid I have sent normal letters to Greece and other countries in Europe is less 5 working days using normal post office services, but since this was a power of attorney i wanted it to be guaranteed there in time.

My solicitor was getting a bit antsy because he had to have the power of attorney by Friday 24th September 2021. Btw in order to get the power of attorney i had to wait for a month to be seen by the Greek consulate.

On the weekend of 23,24 September and after i had tried to call Parcelforce unsuccessfully as their lines are not answering on weekends I wrote to them through a contact form they have complaining about the delay and asking for an update.

A few days later i received a response from the Parcelforce Worldwide Email Team telling me that
"We apologise for any inconvenience caused in this matter, but due to the nature of the issue we will be unable to assist you at this time."

Also

"If you refer to the live service updates page on our website (*********************) you will see that the country you are posting to is currently under a suspension of service guarantee for delivery speed delays."

On Wednesday 29 September i spoke to a lady on the phone which she informed me that the letter's delivery had been downgraded but did not know why. She informed me that she was going to provide me with an update within the next 4 hours.

I heard FA back.

I called again on Friday 1st October which by the way you have to go though the enquiries option as there is not complaints option when you call their numbers and after about half an hour on the phone with the one lady on the phone i asked to speak to her manager which came on the phone about 15 min later.

I reiterated to her that i don't give a flying fck what their online update are because when I went to the post office this was not informed to me. Also what was the point of paying £56 if the letter would not have been delivered as a priority.

I explained to her that if the letter was not returned back to me on the same day or delivered to the recipients address on the next day, basically yesterday i risked losing a significant amount of money.

I received an email from someone called Mehrina Nawaz that she was currently investigating this for me but i never received my letter back not has the letter been delivered to the solicitor in Greece.

Your useless organisation failed to deliver and failed to inform me at the post office. You have resulted in tremendous anxiety and a significant financial loss and i will be taking legal action against you.

Worst delivery company I have ever seen. Terrible customer service, the are rude and they yelled at the customers. The drivers are not better. They don't even show up and says they did. They are meant to come 3 times and they come 0, but they say they did come at least once (not true!). Please avoid this company. Parcelforce means trouble!

Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!

Such a poor service. I phoned up to ask about couriering a bike box, they said a sturdy bike box would be fine. When the box arrived it was crushed but fortunately had saved the bike inside, which was worth significantly more then the box.

However, the box was still worth £220. That they managed to buckle it by placing some heavy object on it is beyond me. The reason we were not allowed to claim on it, the box had not been packed in sturdy cardboard. This raises several points:-

1. If Sturdy metal is not able to support a heavy item and crumples under it, then what good would cardboard be?
2. Advice from Parcelforce was next to useless, they do not say that if your bike box is damaged and without cardboard you will not be able to claim it. The advice differs from the phone line to the website. Thats rubbish
3. By advocating the use of cardboard and sellotape, ParcelForce promote unenvironmentally friendly practices, using up needless resources and costs, when in actual fact, all they needed to do, was take more care.

This is a terrible company with a terrible service. Avoid Avoid Avoid