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PandaHall

3.8

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PandaHall Reviews Summary

PandaHall has a rating of 3.8 stars from 332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality and great prices. PandaHall ranks 2nd among Beads sites.

service
118
value
117
shipping
117
returns
68
quality
113

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Alaska
1 review
10 helpful votes
Follow Josephine L.
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Terrible
July 10, 2017

One month after placing an order for 2 items' I finally received one and was told the other was out of stock. That's fine except they doubled the item quantity, sent the wrong thing, close but not what I ordered and charged me almost double.
Very disappointed, will not shop with them again.

Date of experience: July 10, 2017
India
1 review
0 helpful votes
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I am a regular customer of the manufacturer, as being an artist who loves making jewelry and I buy raw materials from Pandahall as they sell it at very cheap rate with good quality. I am happy this time too. The product has become my perfect traveling companion now, I can keep all my essentials in it, I again happened to place an order for my school going girl, she loved its color and both the products got delivered on time.

Date of experience: June 15, 2017
Florida
2 reviews
12 helpful votes
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For the most part, I like Panda Hall. However, I have rarely found chain that I have ordered to be in stock. The day the order is due to ship, I get an email asking that I choose a replacement, which delays the order by a week. When it comes to their chain inventory, it is a bait and switch deal.

Date of experience: May 15, 2017
Illinois
1 review
1 helpful vote
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I love this place. Their website is very descriptive and all of the products have always been exactly as ordered. The prices are amazing. Shipping adds a bit to the price (they are in China, after all) but I've still never found better prices anywhere else. Again, because they are in China, it takes a few weeks to finally get your shipment but they are very transparent about packing and shipping times on the front end. Overall, all of my experiences with PandaHall have been amazing. AND they just opened a US warehouse! They don't have quite the stock as the Chinese warehouse but for basics, this will definitely be my new go-to.

Date of experience: April 29, 2017
Australia
2 reviews
3 helpful votes
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We received some ribbon which was supposed to be lime green, label said bud green so after a lot if going and frying they offered to replace it for nothing. Told them we were on a deadline but it has taken them 9 days to tell me they do not have the replacements. Have asked for my money back.

Date of experience: March 23, 2017
Canada
1 review
5 helpful votes
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MAKE AN ORDER BEGINNING DECEMBER 2016... NEVER RECEIVED! WRITE TON OF EMAILS TO GET MY ORDER RESEND... THEY WANT ME TO USE THE DHL, FEDEX, UPS $#*!... REALLY KEEP AWAY FROM THEM! BEWARE! WORST CUSTOMER SERVICE ON EARTH!

Date of experience: February 4, 2017
Ohio
1 review
4 helpful votes
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Poor
November 10, 2016

Never received order from them out the money poor service in their part

Date of experience: November 10, 2016
Japan
1 review
5 helpful votes
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I strongly recommend to ask before place your qty especially it states Ready in 8 days not 3 days. One of the beads I insisted to purchase was not available at all but the listing was not taken down for many months - must comes from their operational issue. They called me from China if I want to purchase alternative. As well as other site Milky Way Jewellery wrote me every other day if I would find something from them instead with a big discount. Two weeks of back and forwarding emails they asked to offer a refund but I chose an alternative beads. This website seems to represents many different factory supplier in China which might resulted in the mixed review here. However I still get a lot of use out of their business thinking of the price of these in Japan where most supplier sells made in China findings for 4 times more unless stated as made in Japan 10 times more the price with higher quality. I am a business crafter and use both depends on my client who expect quality or lower price.

Date of experience: November 2, 2016
Florida
1 review
3 helpful votes
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Best company ever!
September 25, 2016

I have purchased products from Pandahall for three years and have received all orders accurately and in a timely matter. I have made over 100 jewelry sets to be given to my family and friends. All have held up extremely well. I find the pendants to be absolutely beautiful. The reasonable prices have helped me to continue enjoying a hobby I love

Date of experience: September 24, 2016
California
1 review
1 helpful vote
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Okay so it's taboo for me to even order from this website because I work at a bead store! I'm a total addict! So I was worried about ordering from China because every thing I make and sell is Stirling silver and semi precious gem stones but after my first few orders I must say these prices are unbalivable and better than the wholesale the store I work for pays! The stones have always been stunning as well they are amazing!

Date of experience: April 22, 2016
Ohio
1 review
10 helpful votes
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Wrong Colors
April 15, 2016

I have ordered SEVERAL times from Pandahall and they are always out of stock with at least one item per order. It delays the entire order by at least a week and a half. I always upgrade to she 3 day shipping so it arrived pretty quick after my orders are packed. Several times they send the wrong color beads. Per their instructions, I email pictures of the wrong item that clearly show the mistake, but they insist that because the label is correct the color must be also. They even suggested if I use them with other beads the color wil look differently. Huh? They just refuse to make good on their mistakes. They hide behind the language barrier and the distance and assume the consumer will just give up.

Date of experience: April 14, 2016
Colorado
2 reviews
7 helpful votes
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We have ordered several times from this company. On the third order we noticed they had the wrong shipping address. After exchanging several emails the address was never changed. After that point, they simply quit responding and did not ship the package at all. We have been forced to file complaints with the credit merchant. Be careful.

Date of experience: March 13, 2016
Canada
1 review
6 helpful votes
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I find the shipping very slow, but then again I place huge orders. I've been buying my supplies from them for a long time now, and the prices of many of their items are very low which is great but you really get what you pay for. I buy very inexpensive things from them and they often break. Other than that, I really like the website because of the huge variety and inexpensive items. If you need items and are in a rush, order a month in advance to make sure you get your supplies on time. And keep in mind that the cost of the item really reflects on it's overall quality.

Date of experience: February 20, 2016
Michigan
1 review
23 helpful votes
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Spent $400 at Panadahall
February 9, 2016

I just spent over $400 at Pandahall.com and I just received a bill for shipping and handling from fedex. Even though I was charged for shipping and handling threw Pandahall, they still billed me shipping!? I am super upset. I emailed them and they are closed for the week. I hope they a can fix this problem so I can update the review.

Date of experience: February 8, 2016
Michigan
3 reviews
7 helpful votes
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I have ordered a few times from Panda Hall, I love everything, even better than expected. Sometimes the freight can be a little pricey, but I take that into consideration with what I am purchasing. Some people have complained that it takes too long, I live in Michigan in the USA, It is coming from China, So you got to allow time, I have been pleased with how quickly I receive my products. If you pay attention to your cart, it says if they can ship right away or how many days. I would not hesitate to order from them.

Date of experience: December 19, 2015
India
1 review
1 helpful vote
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I always felt bad when people would go to online shopping for things they needed. For me, as a jewelry buff, it was frustrating not being able to do the same. But after I have learned about Pandahall life has become much cooler. Now I dont have to get set for a visit around the city just for one right piece of jewelry. It has become much economical as well in that regard and attractive deals also make me day on some occasions. Will recommend Pandahall to others. Definitely!

Date of experience: October 14, 2015
India
2 reviews
4 helpful votes
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I am in jewelry designing business for long now, but I have to admit that the variety of beads that Pandahall showed me is amazing. I did not even know that there are so many different types of beads available. Pandahall also showed me a great price for these beads. I ordered a bunch of clay beads too, I never used these before. The delivery was quick and the help here kept in touch via Email all the time. You satisfied my needs, so I will recommend your store Pandahall to everyone.

Date of experience: September 7, 2015
GB
1 review
3 helpful votes
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I live in the UK and I was worried about ordering from China. I wasn't sure if it was a real company or not or if their products really were as good as advertised. But, I realised whilst looking on ebay that well over half of the big jewellery suppliers there were using products from Pandahall. They were even using the same pictures in their sales! I spent approx £140 on beads and findings and about £60 on delivery. I've had a bill from FedEx for £60 so approx £260 in all but I've received a huge amount of items and they are beautiful and sturdy. The glass beads are glass and the acrylic beads are acrylic. I didn't order too many findings as I have a severe nickel allergy and was worried that the items were not actually nickel safe. However, so far the ones I've tested by wearing are nickel safe. I'm hoping to set up a small jewellery business and find this a great economic way to start out. There are also links on the site showing you what other people have made with the beads etc and this gives me great ideas! I haven't looked at the learning centre yet but intend to. The only negative so far, which makes me smile sometimes, is the descriptions are often translated in poor English and make hardly any sense. But, that's a small negative. There is also a Pandahall UK which is more expensive than the China site but some items are worth ordering from there when there isn't too much difference in price and you take into account the income tax on overseas orders. Also if there is a site in the UK then they have to abide by UK and European laws as well as nickel laws so that tells me it's a bonofide business. I'll be ordering from China and UK sites again soon.

Date of experience: August 31, 2015
Georgia
1 review
1 helpful vote
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Great Experience
August 10, 2015

Their user friendly online market website is very inviting. They feature a variety of beads and findings such as jade, silver, pearl, gemstone, lampwork glass and crystal items and more which I really need for my small jewelry business. I never had a hard time learning how to do shopping with their website because they provided a user guide for newly visitors. They also accept payment in cash, credit, coupons and support discounts on their items which is also their another edge.

Date of experience: August 10, 2015
Serbia
1 review
3 helpful votes
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I’ve spent so much time online, looking for a reliable store where I can buy quality beads, pearls and that sort of stuff, and I am so happy with the fact I finally found it! I love Pandahall not only because of the quality products, which are by the way inexpensive, I love it because the customer service is incredible. In case you need anything, they’ll help you in seconds. My order was delivered to me on time, and when I opened it, I knew I will order again and again. Products are great!

Date of experience: July 21, 2015

From the business

Big saving on 200,000+ quality loose beads wholesale. Buy cheap jewelry findings, beading supplies for jewelry making in various shapes, colors and mediums, as well as jewelry-making accessories, jewelry tools on Pnadahall.com.


pandahall.com
Founded in 2004
Crowley, CO, United States