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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,820 reviews

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California
1 review
0 helpful votes
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I mixed paint thoroughly and applied as directed by the color match was darker. It was too much of a hassle to mail back color samples to get a refund.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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Not my first rodeo
January 13, 2025

This is my second purchase for this car and color, but overall it is my fourth time I have purchased. Super easy and the mix is usually super close. I will buy again if needed.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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"Order again" function would be great
January 13, 2025
Updated review

Now that I've confirmed the paint match and used up the first can, I am ordering more paint to finish the job. It would be great to have an "order again" function to simplify the process and make sure that I am ordering the correct product.

Date of experience: January 27, 2025

Good customer service
November 4, 2024
Previous review

I had some technical questions about ordering the right product, which the customer service answered promptly and effectively.

Date of experience: October 24, 2024
Hawaii
1 review
0 helpful votes
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Great product
January 13, 2025

Great the color was right on it dried quick the product is excellent

Date of experience: January 23, 2025
Washington
1 review
0 helpful votes
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Quick turn around
January 13, 2025

I needed paint for my 85 Chevy C30. They had the matching color. I need to order more.

Date of experience: January 2, 2025
Tennessee
1 review
0 helpful votes
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Great service
January 13, 2025

I received my order fast and the color was perfect. I would recommend this company for your auto paint need.

Date of experience: January 2, 2025
Illinois
1 review
0 helpful votes
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Paint Scratch feedback
January 12, 2025

Prompt shipment, however this is the second time the paint doesn't match the vehicle, and the manufacturer paint code was provided both times (brush and aerosol). It is much too light regardless of how many coats of paint and clear coat are used.

Date of experience: January 2, 2025
Tennessee
1 review
0 helpful votes
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2CV Citroen.
January 12, 2025

The only place that would even consider trying to match a 1980 Citroen. Spot on.

Date of experience: January 23, 2025
Texas
1 review
0 helpful votes
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Grateful customer!
January 12, 2025

The experience was easy and quick to secure the items I needed.

Date of experience: January 26, 2025
North Carolina
1 review
0 helpful votes
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Great service
January 12, 2025
Updated review

I easily found everything I needed, placed it in the cart and placed my order without a problem.

Date of experience: January 4, 2025

I easily found everything I needed, placed it in the...
December 24, 2024
Previous review

I easily found everything I needed, placed it in the cart and placed my order without a problem.

Date of experience: December 14, 2024
Wisconsin
1 review
0 helpful votes
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Excellent customer service
January 12, 2025

I had a bottle that was crushed during shipping. Contacted Paintscratch.com and they sent a replacement no questions asked. The colors are always spot on as well.

Date of experience: January 2, 2025
Colorado
1 review
0 helpful votes
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Spray paint
January 12, 2025

The paint is perfect, and Can is of good quality.!

Date of experience: January 2, 2025
Illinois
1 review
0 helpful votes
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Great product!
January 12, 2025

Super fast shipping! Would buy from again anytime! Great seller!

Date of experience: January 1, 2025
Nevada
1 review
0 helpful votes
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Hoping to use soon
January 11, 2025

Easy to find what i needed. Instructions for use very helpful.
Have not been able to use pa t yet because it has been too cold.

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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My order for a 1989 paint code was fulfilled quickly. The paint and clear coat was a good match with clear instructions, resulting in a professional looking result.

Date of experience: December 18, 2024
Colorado
1 review
0 helpful votes
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High quality service
January 10, 2025

Very helpful website, it walks you through everything you need and if you walk away for a while it doesn't delete your whole cart.

I haven't used the product yet but as far as I can tell it is all excellent quality.

Date of experience: January 21, 2025
Illinois
1 review
0 helpful votes
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Great paint
January 10, 2025

Perfect paint match. Super happy with the color match out of the rattle can.

Date of experience: December 31, 2024
Minnesota
1 review
0 helpful votes
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Quick service
January 10, 2025

I would do business with them again. I have great experience with them in the past. Good prices.

Date of experience: December 31, 2024
Arkansas
1 review
0 helpful votes
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Exactly as described
January 10, 2025

Very instructive on how to find color code on vehicle. Easy to order products.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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The color was a perfect match.
January 10, 2025

The product is as advertised. It is good quality and an excellent color match.

Date of experience: December 31, 2024