Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect match, easy to apply. I like the control of paint application using the pen.
The paint was an excellent match to my car. Unfortunately I couldn't finish as the tip of the paint pen flattened too easily and then broke off from the rest of the pen.
I had a small part to finish. Absolutely no experience in auto painting. I just used my wife's old kitchen scrub sponge to scuff up the bare plastic Followed the directions on the paint cans as to intervals between coats but did not really polish the clear coat. It still turned out beautiful! I actually left it to dry or cure overnight. Still admired it the next day.
Thank you
Finding the proper match in a pen was exactly what I was looking for. It was easy to find with a simple search of m9u paint pen.
The package arrived promptly, however the paint doesn't match. It looks way darker than the vehicle. I am goint to reach out to your company regarding this. Hopefully they can get a better match for me.
Scratches were on RR fender just behind the wheel opening near bottom of fender. Hard to get paint flow at angle I was holding the paint at. Paint covered well and looks good after drying.
Haven't opened the package yet. Will contact you if any questions arise. Thank you for your concern.
I just received the paint and haven't used it yet. It's too soon for an evaluation.
Order was delayed and box was crushed. The product was ok except a top off one of the cans was off. Close call there.
Have gotten products before, 2017 or so. And liked them. A little more pricey now, but what isn't. Paint is being used to paint accessories on my 2015 Crosstrek which is factory orange. Have black wheels, outside mirror covers, replacement shark fin antenna, and a factory hatch mount spoiler all painted Subaru factory D4S crystal black silica pearl. It's different and I can find it.easier in a sea of orange Crosstreks. All via Paint scratch. I would recommend the spray can trigger for anything in a spray can!
The paint match was close enough to the 18 year old paint I was fixing that unless I point it out most people will not notice. I will be ordering more to fix a couple more panels.
Right color, but applicator drips before reaching the tip. Will have to use a small paint brush to get the paint where I want it
User-friendly website, fair prices, great paint selection, and my order was accurate and delivered promptly.
The paint that I received wasn't even in the same tint as the paint on my Lexus. If I worked at Paintscratch I would be ashamed to even send out paint that is mismatched this much. I have pictures to prove my point if anyone would care to see.
Easy to find the right paint and easy to order.
Great service checkout, the paint prices are to high.
Not bad, the cart is a bit painful ux but the products are great.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

