On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great shipping and communication. Product perfect match
I was happy to find your site. However, for the size of the package it took a relatively long time to get here. And unfortunately, the paint is not an exact match.
The paint came quickly and matches perfectly on my Mercedes
The experience was perfect. I have not used the product yet to determine the paint match, however it appears to be excellent, on the test paper.
I didn't see any option for expedited shipping, to speed up delivery
Easy ordering...paint arrived quickly and matched perfectly
Overall was a good experience with this company.
No complaints
I have ordered two times the touch up bottles for my main color on my RV. Neither are good matches.
No real complaints other than the paint color was not a match as promised.
Excellent Paint, fast drying and matches the color perfectly!
I haven't used it yet due to weather, but will return to the website when I do.
The white was a good match for my 1980 Trans Am Pace Car, which was a pleasant surprise since it's a 43 year old paint job. The order arrived quickly, too.
All good service. Rec'vd in timely manner.
Color darker than one on vehicle.
Wm
In using the paint stick,it dispersed the paint properly but the wick was as hard as a rock.Because of this,
There was no way to spread the paint. Very disappointed.Complete waste of $50.
Very easy to navigate through your website and I was happy to find the exact color for my 2013 Audi. I have not needed to use it yet, but will hold onto it just in case.
Very easy and precise ordering process for touch-up paint in a can.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members