Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering is easy, PERFECT COLOR MATCH, received order in exactly a week from date of placing, easy to follow instructions for someone who isn't a pro.
I'll let you know when I used the product. Thanks.
The website is nice. Pretty straightforward on ordering.
The paint that was sent was way off in color. So I followed the instructions on what to do next. I painted a card exactly as their instructions state. Send it in. And they tell me I did it wrong and the paint is a match. But if they truly did look at my paint sample I sent in. They would've seen the correct paint color I provided with the sample. I provided a paint sample of both what paintscratch.com sent me and what the dealer gave me. Completely different colors.
I've tried contacting them thru the email they sent me and I still have not heard back. Now I'm stuck with an unfinished car. And am out 145$. And now will probably either have to find a local company to get paint from or have a body shop paint it.
I would definitely not purchase thru this company again.
The basecoat and midcoat are labeled backwards. Once i figured it out it matched well. Was a little disappointed at first but was able to wipe it off and start over.
Color choices were excellent and easy to order. Would highly recommend this co
Website is very user friendly and have ordered products for several of my cars and projects. Products are of high quality.
I sent an image about the vehicle and get it back with the right color name and number, I ordered and received within less than a week and half and was the right color without any difference.
Dry super fast and was able to fix those smallest details with the paint.
Order filled quick and great shipping would highly recommend their product
Shipped fast, was simple to use, and matched my car color perfectly!
See above - the paint was off, darker than my color
Best bang for the buck! Absolutely incredible quality for a rattle can.
Fairly easy to order and fast shipping. However, they didn't match my 1970 color. In their defense, the car was repainted at some time.
Easy order and checkout experience.
HI, someone explain to me how you can send out a pen which by the way is a perfect color match, with A BIG FAT MARKER TIP as a paint applicator?
Has to be one of the most idiotic things i have ever seen. How in the FKN HELL can anyone be accurate with a big fat marker tip? Demanding my money back for this poorly designed piece of garbage.
Always a perfect match for factory colors. Paint comes ready to spray and lays down very nicely.
As always, product arrived quickly and paint match was spot on.
The kit is higher quality than the OEM pen you can get in auto supply stores or the dealer at a much better price.
Went through he process easily enough. They added my specific auto paint code to their menu. The order came as expected and earlier than expected. I am very pleased with the service. However, my color was not a good match. The color of the car is British racing green. The color I received is much lighter; perhaps moss green. The color might deepen after the clear coat is sprayed on.
I think they did the best they could. It is very difficult to get a good match without a part. On the whole I think this is a good company and I would try them again. Matching paint by mail is is a gamble, at best. This just did not turn out quire right for me. There are plenty of customers who had a good match.
Easy to order. Excellent support and follow up!
Paint color Topaz (which was a rare color for a Triumph TR6) was matched up nicely by PaintScratch.
Weather is bad and have not had the chance to use kit yet. Shipped on time and in good condition upon arrival.Check your color per vin because depending on computer display it may not appear correct
I have not had a chance to use it yet as the weather has been to cool.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

