On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Not a perfect match, but i blended it in so you can hardly tell.
I was dissappointed to see my Touch up paint had been reduced. I understand it when it is to be sprayed, but not for touch up with a brush.
Easy to order. The written instructions and videos gave me the confidence to order. Further Paintscratch videos on U Tube were really helpful.
When I received the kit I checked the color match. No problem. I'm looking for "grease & wax remover" before I start.
I couldn't find any information on wheel paint that was dependable. I finally came across a paint code at PaintScratch that made sense to the random assortment of other information I could find. I bought an ounce and it was a great match! Too bad I spilled it all on the floor immediately after the first wheel touch up was complete...argh!
I've purchased many touch up paints and never had an issue but this time hope they make it right! Things happen!
Worked great! Color was spot on, easy instructions and timely shipping. Thank You…
Very disappointed. Waste of time and money. What good is vin number if paint will not match.
I thought i give this a try. Spent over $100 thinking I was going to save some money on painting my own fender. But I was way wrong. Paint was off by a mile. I just thought I write this review to let people know this is a bad idea. What good is the vin number if paint will not match. Very disappointed with this kind of business. I will have to start all over again and spend more money. I was tired and should of did a paint match first but they will say it's the customers fault anyways.
Their on-line ordering is easy to follow. The staff keeps you informed on the process and delivery timelines. 2nd time ordering, great product and color matches perfectly.
2nd time ordering, great product and color matches perfectly.
I wasn't sure on my old car if the match would be great or just good enough. It was great!
EaI had sy to use.
I had a problem with the spray can. Tried to contact by phone and email. No response. When I placed
the order there is a link to contact them if you have a problem. The gets returned as, This mail box is not monitered.
The paint was a perfect match on my 2003 Honda. I followed the instructions and was able to do a very decent job. Very happy with the results.
Matched the paint color perfectly! Great product and price, will order again!
The product worked great and matched well. The clear coat and rubbing compound make it a complete solution without having to buy additional products to finish job.
Good color matches, quality products. I can get almost the same quality of finished work as I did many years ago when I had a shop.
Have used their touch up paint system on several cars…great color matches and great final look.
Great site to work with and at a very competitive price! Turn around time was great too!
Everything in order was correct. Directions were clear. Color matched well. No problems.
Good product good paint match, nice range of ways to touch up your paint. Quick deliveries, it's all we expect and rarely get. Well, done paint scratch
Good product, delivered in a timely manner, good directions on usage.
This place is a scam. I ordered a white color and received a brown color. I emailed and called about it and never received a response.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members