Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The paint for our motorhome arrived sooner than expected.
I was pleasantly surprised at how well the paint matched our over 20 year motorhome. Made it look new again. Was able to do it ourselves and not pay the big bucks to paint the weathered areas.
Will be buying from this company again.
The usual parameters of timeliness and quality were well met. Of particular importance were the instructions that made the whole job easier.
Paint came in a couple of days. I haven't had a chance to check color match but it looks correct in the bottle.
I had trouble with paypal while ordering which effectted my order, but it was straightened out and it ended up great
All items were as I expected and delivered on time. When i need paint products for my cars Paint Scratch is the only company I go to.
I have been a customer for many years and they have great products and stand by their product.
My order was for a 1968 Jaguar spray can British Racin Green color. Hoped for a close color match but it turned out to be an absolute perfect match. Very happy.
Items arrived quickly and the paint matched just right. The paint pen does leak when using so you have to be careful of drips. The spray worked amazingly.
I found the primer to be kind of dry, for lack of a better term. I didn't flow on the surface, but maintained a fine texture. The adherent came through in some cases.
I tried to follow the directions on the can and the website, but the result wasn't friendly to work with.
The color was spot on though.
I would up using a different clearcoat because the supplied clearcoat again didn't seem to flow on the surface.
Good materials specified for the job at hand.
Ordered paint pen, clearcoat pen and auto lacquer thinner. Still cheaper than ordering paint/clearcoat pen from OEM store.
Very easy and great service! I will be using this company again when I need scratch and paint repair products for vehicles
Paint was an exact match, high quality. Would definitely recommend
Everything is fine but if you just want to know if it was received and all is good then just let them check a
Instead of wanting making them write to tell all is good.
It was very easy to order and came very quickly and was what I ordered
Easy transaction and paint matchup. Arrived in a reasonable time frame. The paint match was perfect.
They were very fast with delivery. The products were excellent. We ordered the paint kit to use on our grandsons car. Came out perfect.
Excellent service and great paint! You guys are so easy to work with! Thank you!
The Team at Paintscratch.com are Fantastic! The ordering was easy and they even worked to have my order shipped to a different location that my home/billing address
Fast and convenient ordering, now let's hope it ships quickly
PS this is what I said right after ordering online. It took longer to ship than I hoped, but once shipped it arrived in a couple days.
Fast and convenient ordering, now let's hope it ships quickly
The paint did not match the color of my car. Even though it is listed by the manufacturer as the correct color unfortunately the paint was too dark.
The paint was as promised. Matched fairly well. If my vehicle was not 20 years old would have been a perfect match. Little sanding and feathering in worked out well.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

