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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

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7,829 reviews

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North Carolina
1 review
0 helpful votes
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Great experience and excellent paint!
September 1, 2024

I'm a paint nerd. When my 10 year old white Corolla started peeling I knew I couldn't live with it but it would also be stupid to pay $1000s for those panels to get resprayed. I heard about paint scratch from a friend and decided to give them a try. Perfect color match, great spray pattern for a rattle can, laid down and covered great. One of my cans was defective (not their fault stuff happens) but they were quick to fix it. I will 100% order from these guys again!

Date of experience: August 22, 2024
North Carolina
1 review
0 helpful votes
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Awesome!
September 1, 2024

Fast shipping- perfect color. Will do business again! Thank you.

Date of experience: August 22, 2024
Arkansas
1 review
0 helpful votes
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Updated review.
September 1, 2024

I'm just absolutely thrilled with my order. Color match was very good. Their service is just outstanding. I can't imagine dealing with a finer company. And prices are more than reasonable. Ordering from paint scratch is a can't miss opportunity.

Date of experience: August 22, 2024
North Carolina
1 review
0 helpful votes
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Paint didn't match as well as I hoper
September 1, 2024

Seems the Mustangs of the late 2000s had a D3 paint code, which all say is Colorado red. The color is called Torch red everywhere else. The paint I received was to dark, or not enough orange to it. I was just painting mirror caps. I may go to a gloss black as later Mustangs did in the alternative.

Date of experience: August 22, 2024
Ohio
1 review
0 helpful votes
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Good color match but pricey
September 1, 2024

Okay experience although products are a bit pricey and it took quite a while to get.

Date of experience: August 22, 2024
Massachusetts
1 review
0 helpful votes
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Paint pen
September 1, 2024

Service was good. Easy to get what we needed. Have not applied yet but appears to be easy enough.

Date of experience: August 22, 2024
North Carolina
1 review
0 helpful votes
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Always a satisfied customer
September 1, 2024
Updated review

Very easy to find paint scratch products for my classic car Very satisfying experience and very happy with the quality of paint

Date of experience: August 22, 2024

Bought many times from PainScratch and have never been disappointed

Date of experience: April 9, 2024
Illinois
2 reviews
0 helpful votes
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Way too light, didn't expect my money back and would pat again for the correct color, but I hot no help from them on getting the correct color. I was just told they do not guarantee a color match for the paint I ordered. Out almost 50 bucks with shipping.

Date of experience: August 22, 2024
Nick H. PaintScratch Rep
over a year old

When you order paint for a Lund boat, we tell you two times up front we cannot guarantee a color match as BEFORE you order as we have no color chips.

Illinois
1 review
0 helpful votes
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Paint pen review
September 1, 2024

I like the overall experience. The paint pen seems to dispense paint quickly. Need to figure out how to better control the paint flow.

Date of experience: August 22, 2024
Nevada
1 review
0 helpful votes
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Excellent service
September 1, 2024

Package was well prepared and all the items were perfect.
This is the first time I purchase touch paint, but the instructions were clear, the paint matches and overall I strongly recommend the company.

Date of experience: August 21, 2024
New York
2 reviews
0 helpful votes
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Close match
August 31, 2024

Paint was close to OEM color, but not exact., it was a process and a lot of time to prep and paint my side bumper I'll keep it.

Date of experience: August 21, 2024
Michigan
1 review
0 helpful votes
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Paint for ford
August 31, 2024

Paint matches color of car when sprayed on enclosed card so i would say good

Date of experience: August 21, 2024
Washington
1 review
0 helpful votes
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Real close match 38 yr old paint
August 31, 2024

Great easy to navigate website paint match was as close as anyone is going to get to38 yr old paint Good job

Date of experience: August 21, 2024
Washington
1 review
0 helpful votes
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Excellent product
August 31, 2024

Product worked great and matched perfectly. I would highly recommend using it.

Date of experience: August 21, 2024
Louisiana
1 review
0 helpful votes
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Not much to say just yet!
August 31, 2024

Haven't used it yet! I hope it will be just what I needed to get the job done to my satisfaction.

Date of experience: August 21, 2024
Idaho
1 review
0 helpful votes
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The dark gray was not dark enough compared to the rest of my motor home

Date of experience: August 20, 2024
Nevada
1 review
0 helpful votes
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The paint match is not 100%
August 31, 2024

The website facilitated choices which were matched to my RV color scheme based on the information that I provided about my year, model, and color scheme. However, the actual paint did not reasonably match my RV colors. The color appeared to be close and I expected that with clear coat added the match would be matched. The final color had a darker greenish tint with clear coat but the color scheme of my RV has a bluish tint.

Date of experience: August 20, 2024
Texas
1 review
0 helpful votes
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Wrong color
August 30, 2024

Needed Brown metallic Milan…………. …………………………………………………..

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 20, 2024
California
1 review
0 helpful votes
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Worked Great!
August 30, 2024

Was perfect for the area on the door lining where the damage was.

Date of experience: August 20, 2024
Pennsylvania
1 review
0 helpful votes
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Not All Paint Codes are the Same
August 30, 2024

After ordering the paint, it took almost 2 weeks to arrive. Luckily I did not need it any sooner since we were away on vacation. I ordered S03 paint code but when I received it, the paint was not even close to matching what I had. Since the custom mix colors are not returnable, I am out almost $70. Would not use them again.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 20, 2024