OZSALEReviews 1,182

I mistakenly tapped on their payment button. And it completed the order. No chance to cancel because there's no complete payment' option... and when i am asking for refund they are only returning half for the money to quickly took from me.

Bought a rug before all this viruis, was told should be delivered on the 16th of April and I'm still waiting because apparently this rug supplier in Sydney cannot be reached. Why is a supplier so hard to reach when I was able to call them and ask when I can expect my rug. I've asked OZsale several times for a refund and I get the 'were still investigating the issue' what is there to investigate? I want my money back, it's now June and I don't have a refund or the rug. They keep giving me the run around even when I've been a long time customer. I will never buy from this site. It's so hard to get refund which is within my right, they keep sending me the same generic replies which gets more and more frustrating. NEVER BUYING anything from them again!

I'm Done with Ozsale... Falsely advertises products and then blames the retailer that they are selling the products for. Sorry to say Ozsale it's your website and your content YOU are responsible for what is on the website.
The shoes show $63.79 it's doesn't indicate from this price or that the price pertains to a particular size until you click on the size you want the price jumps up to $115.
Ozsales response was basically too bad we are not responsible for pricing - that's correct but you are responsible to ensure that what is advertised on YOUR website is correct and not misleading consumers. So tried to call them but guess what? The phone number is out of order and not connecting me through.
Ive been a faithful customer for years but I'm done, I've deleted all payment options, unsubscribed from all your emails and next week you'll also get an email - because I can't call, canceling and deleting my account.
If I could give 0 stars I would.

When I first placed my order, I was advised that I would receive it in 7-9 working days, but it's been over 20 days now. And I've attempted contacting the customer service over 5-6 times. All of which have been completely useless. They keep repeating the same sentence, that they'll follow up the progress and get back to me. And the last thing I was told was to wait for another 10 working days for their response. I asked them for a refund and AGAIN, was told to wait. What a rubbish company, no wonder there are so many negative reviews out there! Should've known better than to order from such a scam!

Firstly the advertise as being an Australian business which is not true.
They use pictures of genuine products at slightly reduced prices then when you fall for it you end up waiting 6-8 weeks for a terrible poor quality fake product.
They don't reply to emails and if this review page is similar to another they have staff gone on and give positive reviews to get their score up.
Here is a $69.95 FAKE KNOCK OFF Hurley hooded jumper pictured below.

I've been a customer for many many years. They're ok apart from the length but of time they take for some items or if they've taken your money and then they tell you it's out of stock.
My last issue with them has been going on now for 3 weeks.
I placed an order incorrectly. I contacted them and cancelled immediately. They confirmed cancellation. 3 weeks later I find out only a partial cancellation occurred and not only that they shipped the rest of the order. I repeatedly asked them to read the entire message thread before they responded but they won't. Too lazy or can't be bothered, I don't know
Back yard operation!
Very unprofessional, I have one outstanding order with them and I will never go back to them.

Extremely disappointed with after sales service. I purchased two Glidermatic Upgrade RPR050N kits on the 14th March 2020. Cost was $239.90 paid using PayPal.

After receiving the items and fitting them they did not work. I contacted the supplier and a person said I'd purchased the incorrect type as this receiver only worked for grey coloured control boxes. My control box was cream coloured. I replied by saying on their advert online, the colour of the control box with the conversion receivers was cream coloured. The person said they were incorrect and I replied I did not receive what was advertised.

Since, I have purchased another receiver from another company. Again it did not work. I enquired and the person said the previous incorrect receivers that I had previously fitted had permanently damaged my control boxes. They will both now need replacing at enormous expense.

As I had returned the purchase from Oz sales of the first incorrect and falsely advertised receivers I am still awaiting a full refund of $239.90.
I have have no reply.
Still waiting and may soon need to report to authorities of nothing is heard.

Horrible service! I ordered a product, after 4 weeks I checked the status by sending them an email, then they told me they can't deliver it so I get a voucher with credit. When I went to use the voucher for my next order, it doesn't count towards delivery costs. So you always, with every order, have to pay an additional fee. This time it took 7 weeks when I send them an email inquiring about the status of my order. Again, I got told they don't have the product in stock anymore so they cancelled it and got another voucher. They were not polite in their emails and I'm very disappointed in their service. NEVER ordering from Ozsale again!

I have ordered that shirts as per attachment and Ozsale delivered a wrong coloured shirts (Ordered grey but I got blue instead). For this order, I have used the voucher (that they refused to refund into orginal method of payment), free shipping subscription and the balance by Paypal.

I contacted the Ozsale and they offered 20% refund and I get to keep the item. I do NOT like blue so I ordered grey so what's the point. Otherwise they will put the payment into original method of payment after I return the product to them first.

Here are the problems.
A) I have that voucher because of overpriced item I have purchased and tried to cancel it the next day. The rep advised that it can't be cancelled (even though they haven't shipped the product yet at that time) and had to wait for the shippment to be delivered and then to be returned to them again for them to do a cancellation. I had to wait for another three weeks for all that to be done. However, instead of refunding it to my account, they put it into a store credit with 6month validity. I have contacted them numourous times but no use.
B) If I order again, it'll use my free shipping subscription count or shipping fee of $10. Ozsale made a mistake, I have to pring label, pack it and take to post office? Not to mention about another probably two weeks wasted for waiting for the refund to comes through and new order to be delivered?

What a great customer service. They even shut down the call centre due to coronavirus but online customer service has no service at all. So why bother. As soon as I deal with this issue, I'd like to put an end to my Ozsale shopping.

Buyer beware! Note well BEWARE! Do not risk placing an order with this company or you will regret it. Remember, I told you so. I placed and paid for a simple order for a pair of sneakers TWO MONTHS ago and still no news from the company except for it saying the order had been shipped, Waste of time trying to track the order. Absolutely no information except saying "Shipped". No specific delivery date. It could be next year as far as I know. I will never use this company again. I have learnt my lesson and prepared to lose the cost of the item but, hopefully, this warning might spare someone the trauma of dealing with this firm.

BUYERS BE EXTREMELY CAUTIOUS! These guys are very misleading and deceptive. Only buy the brands that you know and trust, if you must.
I have received misrepresented items from them on at least 5 separate occasions. The last 3 in a row was just the last straw. Especially after the first few times, I told them that this was against all Australian consumer laws. Some examples: bags advertised as 100% genuine leather, are not. Knitwear advertised as 100% Cashmere & wool, are 100% Synthetic that MELTS! Tops, dresses, pants advertised as silk, linen or cotton. ALL 100% Polyester. Garment tags have no country of origin. Reputable brands advertised, received totally different, low-quality brands I've never heard of. They are selling this stuff in the millions and deceiving everyone who does not know better, or cannot tell the difference. There are extreme health and safety violations because of these misrepresentations as well. I will NEVER shop with them again and I advise anyone else considering giving them another cent to stay away!