OZSALEReviews 1,182

My experience was similar to many here, although even more laughably incompetent. I wanted to order two shirts, and had two shirts in my basket. Then I left it for a few hours, and actually put my order in without checking the basket. It had updated to only one shirt.

I tried sending a message to customer service, basically asking if I could please spend more money with them by adding another shirt. Each reply I get says pretty much the same thing; "we are pleased to tell you that your order has been dispatched". The order is one shirt.

It doesn't matter how many different ways I tried to write "can I have two shirts please", nobody is listening. It's the kind of customer service not even Basil Fawltey could produce.

I haven't been left out of pocket with things not arriving like other reviews, so it's more funny than anything else. I've also ordered things from OzSale in the past and they have arrived. However, the basic message is that, if you want service with your purchase, forget it; they cannot even organise that when you want to give them more money, let alone when there is a problem with what they have delivered.

Ordered item 14th November as arrival time stated 8th December (in time for Christmas). They are dishonest in their dispatch times. Two messages later, finally get a computer generated reply days later (a useless reply). No contact phone number listed so only option of contact is via online messaging (useless as stated). Item finally arrives a month after it is due. Only, it is NOT the item ordered and not even close to it! Three days after messaging I get another automated reply stating I should return the item they sent me and then they may give me a refund. Bloody hell! Only, the return request on their site does not work! As you can see I am beyond frustrated and will NEVER buy from such a crappy company again and I recommend you do the same.

I think This company really need to do some training in the customer service department or something! I ordered 2 watches for my nieces on 2nd of November as a gift for my nieces at our family Christmas on 21st of December. Expected date of delivery 1st of December. On Dec 5 I contact them and tell them my order hasn't arrive and I am unable to track it. They tell me to wait another week. A week later I contact them aga bin and tell them I need it by 21st as a gift and if they can't find it let me know as I need to buy my nieces another gift. They say it may take them a week to find it. On 16th December I contact them again and ask them if I need to buy another gift and they ask and the reponse was " Please allow us some time once the update is received, we will update you accordingly." On the 18th I contact them again and ask them for an update and explain that I will need to buy other gifts for the weekend and they ask for another week to locate the parcel. I have heard nothing from them since and I attended our Christmas with no gifts for 2 of my young nieces. Really disappointing for me but apparently care factor zero. I have heard no more from Customer Service but I can now track my order and apparently it is back in Transit. A bit late for me. BUYERS BEWARE> If you value good customer service and expect the goods you order to arrive in a reasonable time frame don't do business with Oz sale!

I highly recommend not to buy from this website. I ordered two weeks ago, my order status never updated, emailed to the customer service and told your order is processing and be patient to wait. I chased up again after a week, told due to unforeseen circumstance, the order still not shipped and I could cancel if I like. I would have done it if they told me a week ago, it is close to Christmas and how could I have enough time to order another one before this weekend as it is a gift to my best friend. Please Please do not buy from this website.

I have had to wait over 30 days for my item and it has stil not sent.
There is not traking number, generic replies.

Just like many other reviews On here OzSale have taken my money sent me an email advising item was dispatched in November and expected to arrive 29Nov. Today is 15 December and I still have no product and customer service team keeps copying and pasting the same response email stating they will investigate... yet nothing has happened and no new update. They don't even read my emails, They won't even refund me my money or honour my request to speak to a supervisor... disgusting service and company

I initially ordered a scooter for my granddaughter for Christmas on November 17 and was immediately charged $109. Two weeks later that order was cancelled because they were out of stock and refund wasnt processed for a further week. Meanwhile that same scooter is still being advertised for sale on their site. The same day the original order was canceled by them, I ordered a more expensive scooter (Invoice *******) that was supposed to be delivered by December 10 which obviously isnt going to arrive either. I have had a multitude of emails with b^ll$#*! responses and the promise of a return phone call from Tariq who was personally going to follow up with the supplier. Phone call never came. What I believe this is about is they advertise products they dont have at a lower price than you could buy it elsewhere, charge you immediately and then take a few weeks fobbing you off, then finally tell you they dont have it and its the suppliers fault then take another week to process a refund. So they are earning interest from all our money they are holding for approximately a month. By the amount of complaints on here, that would be a lot of money they are holding onto generating a lot of interest daily. Off to the ACCC I go; they claim to be an Australian based company however Tariq' admitted after great hesitation he was in Malaysia

Ordered many items on line through Ozsale, they took my payment, received emails saying the items have been sent and received emails with excuses for delays.
98% Items never received, the 2% that was received was very poor quality and came in a plain plastic bag. The item does not appear to be genuine but I could be wrong.
If I mislead someone or took their money, I would be charged so why is Ozsale getting away with it.
Maybe the Government should change their laws and make it tough on Companies like Ozsale.

I 'had' used Ozsale many times prior to this instance but after this last episode - never again! I bought a pair of Asics shoes and they sent the wrong size. The return process was fairly easy and they did pay for the return postage. So i reordered the same shoe and got the same wrong size AGAIN! After the THIRD time I tried phoning... after a long time searching the net i finally found a number that actually worked! The lady said she would call me back once she found out what was happening in the warehouse... no Call back and no email. I was desperate for these shoes so tried again for the 4th time... sent the wrong size again! Now their phone is disconnected, their replies to my emails are basically copied and pasted from the previous emails. A simple phone call to apologise would have been sufficient and replies to my emails being more personalised rather than copy and pasting & pre-recoreded answers is just not good enough... Ozsale you have lost a valued customer and i hope anyone reading this reviews is smart enought to NOT use the either...

I purchased a packet of Bokashi Maze for my indoor composter. It is in a sealed clear plastic bag that was stored in my pantry until I needed to open and use it. I have not even opened the bag, and when I pulled it out of my pantry I noticed that the bottom of the packet has gone mouldy inside of it. I will be unable to use the product because it is spoiled/contaminated, and I contacted them letting them know, and they have informed that I can't obtain a refund due to fair wear and tear. I would accept that if it had been opened, or left outside in extreme temperatures or something, but I don't agree that it has had any wear and tear when it hasn't even been opened or unsealed.