Overstock.comReviews 1,318

I bought an item and within 1hr I realied it was the wrong size, so I called, they said sorry it was already shipped! In 1hr? Really? Now I have to pay to return it. Then have them ship out the right size and pay for shipping all over again. This was a Christmas present. What way to say Merry Christmas than to have them pay to return it.

I ordered a stater kit for Skylanders Trap Team on cyber Monday and just received an email two day later they are out of stock. How! How can an online order be possessed for inventory that does not exist? If I walk into a store I cannot pay for a product that is out of stock and other online retailer seem to habe this concept down. Good job losing a first time customer! Overstock needs to reinvent themselves as Understock.com!

I wanted to place an order (as a gift) from overstock. The delivery address is in US but I wanted to pay with my credit card which is a foreign one. My surprise is that even when the delivery address is in US only because my credit card is not I will be charged as if the delivery address was in the country where my credit card is issued! Which besides to be absurd because orders in US are eligible for free delivery, only the shipping fee to the origin credit card country is an outrageous 35% of the total bill!
Under these conditions and with these limitations a website should not claim it has 'international' billing/shipping, It is an INTERNATIONAL RIP-OFF!
BTW: Its online customer support (live chat) is very inefficient to say the less.

I will never order from this company again! I had ordered a toy for my grandbaby for Christmas and when I got it, it was a piece of junk... a $22 piece of junk! I returned it, but they deducted the price of the return label. I have ordered a lot of things from other companies, and have never been charged for returning a defective item. They deducted $8 from my return credit. And, their prices are really not cheaper than what you can get elsewhere online or even in-store.

I ordered a pair of curtaines from overstock
And recived it sooner than I expected,
My order was in good condition and good quality.
Did not experience any problems at all.

Ordered a bed frame and the package was delivered over a week later without the screws and legs. After calling and asking for superiors we were promised overnight shipping for missing parts and a call to let us know the items were shipped. Still haven't received the call and still haven't received the package. Will be buying from Amazon from now on.

Ordered an emergency food kit at $450. Five days later, received an email that it was not going to be sent out within the 2 guaranteed days. Eight days from order, I contacted customer service via chat to inquire on status. Told it would be shipped in 3 days. Three hours later, I received an email that it is out of stock and they are cancelling my order. But... they gave me $5 off my next order! SMH. What a sham!

What a nightmare! Ordered a sectional set. Waited 8 weeks. Got 4 different delivery
Dates. The first one was cancelled because delivery co. Couldn't find my house! Second one was negated because they put the furniture on the wrong truck! Third one didn't make it because the truck broke down! After much complaining i was told furniture would be coming the following tuesday with cust service rep assuring me she would 'see it through to the end' monday night delivery co. Calls and confirms a time frame of 1-4 in the afternoon tuesday. I have my son stay home from work for the FOURTH time and, wouldn't you know? They never showed up! Couldn't get a hold of service rep determined to 'see it through and was on the phone for THREE DAYS before cancelling the whole order and geting my money back! Don't EVER use these people! You have been warned...

What a complete nightmare. I ordered a bedframe and under bed bins as part of an anniversary gift for my wife. They shipped the bins but not the bed frame. I contacted FedEx to find out what happened and they assured me they had only picked up one item. I email overstock who told me they show that I received the items. I explained I didn't and they said "you will be contacted". When they contacted me three days later, they asked me how I liked the product. I told them that I hadn't received it. I'm on round three of this now, and they have no idea why I am upset and why I don't want to settle for "you will be contacted" anymore. To talk to a supervisor on chat I had to tell them I wanted to cancel my order if the supervisor wouldn't talk to me. When he got online, I had to explain it all over again and he, Jeremy, offered to send me labels so I could return the product. Holy Crap!

I lost the usb cable to my camera and was on the hunt to find a replacement. Overstock was by far the fairest price and had the lowest shipping charge as well. I received my item in working order much quicker than I had anticipated. I ordered it on a monday and received it on Saturday! I just used it for the first time and it works like the original! Thanks Overstock!

On Oct 3rd, 2014, I ordered a pair of slippers for my husband's birthday. I paid with PayPal (thank goodness.) On Oct 8th, still no sign of the slippers having been shipped, so I did a chat with a rep who could only say: "I'm sorry" and "It takes between 1 and 5 days to ship items. I told her to cancel the order. She said she would try, but couldn't guarantee it could be canceled. Here it is, Oct 12th, and the slippers still have not been shipped. I had to go to the store in my town and buy the slippers so they would be here by his birthday (on Oct 15th.) If you like to shop online, find another place to do it, unless you are prepared for a waiting game. Customer service at Overstock.com? THERE IS NONE!

The first time I had heard of and ordered something from overstock.com, was in 1998. The deals were great. I bought two leather bags for my airline luggage@ $25 a piece, and they are still around today and used.

But, throughout the years, I have noticed the prices going up and the quality going down. It used to be free shipping on everything, but that seems to have nearly disappeared as well. In 1998, they had few sale items, as they were just starting out. But, the items were quality items. Today, they seem to have just about everything, but not at the deals they used to have. You can actually find the items they have cheaper in other stores today.

I am not sure what happened between the 1990s and today, other than growth, but it is definitely not the same store. They seem to have forgotten what brought them to the place they are today, and should re-evaluate what made them a success in the first place.

Tried to purchase cologne from here. It was SUPER FAKE. No box, no top, bottle made wrong, and the smell was HORRIBLE. So I contacted them, and they acted as if they didn't know why it was fake and said the would send a replacement. You guessed it. The replacement was fake too lmaooo. STAY AWAY! I do have to admit the were prompt with their service and giving me my money back however!

Their website gets an epic fail. First, when I look at an item and press the back arrow the page of items reloads to the top instead of to where I left the list.

The search says I have hundreds of items I can look at but I scroll to the end and I've only seen maybe 30 and the page won't load anymore. It says it will and I can look at other websites so I know my cable internet is working just fine.

An internet store as mature as Overstock has had plenty of time to create a decent website and shopping experience.

As far as I am concerned don't waste any time shopping here... You'll lose more money in precious time than you'll save with their terrible interface.

I have enjoyed ordering from this website for many years! While some of the items I've purchased had less than average quality, such as the Kitchen faucet I purchased a few years back. The cartridges had to be replaced so much, that I finally just went to Home Depot and purchased a different faucet! However, I give this website and their products a 90% customer satisfaction rating!