Overstock.comReviews 1,318

Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome...

I signed up for a credit card and never received the card, I immediately saw charges on my the account being made but it wasn't me. I reported that fraudulent activity and missing (in action) card. I made a payment just to keep my credit from getting screw up from this crap of $100 and I did make a few purchases which I had to return as they were the wrong fit for what I needed and was looking for an in-store credit so I could purchase the correct size. When I finally got this "in-store", I made the purchase and tried several times as every time the transaction would get canceled and I would receive an email. I called in and was talk that I would not get this money back (even though I already paid for it) and it would all go to the credit card company, even though I made a payment. Basically the credit card will get an extra $100. I would not recommend this company as most of their stuff is over priced. We tried to get a dresser from them (it stated it was solid wood) and when we got it, it was simply the pieces of wood that is compacted together and an adhesive is put to hold it all together. It stunk SO bad and made us sick immediately. This got returned and I won't see a dime of it back in my pocket (over $200). They are a very crooked company and will take your money and never give it back.

A trustworthy and a fine place to shop. Highly recommended.

The incorrect order sent 3 times, and customer service says there is no way to escalate a complaint. I keep sending it back, they keep resending the wrong thing. Absolutely maddening. I'd pay twice the price somewhere else.

Furniture arrived damaged; 3 replacement attempts - damaged. Initially I thought that it was damaged in transit by FedEx. But after receiving 4 damaged items in a row ( one initial order and 3 replacement attempts), I believe that what overstock.com has in stock is already damaged. They clearly do not inspect before shipping. Packaging is also inadequate. After 3 damaged items, spoke with customer service supervisor and requested item to be inspected before shipping and requested better packaging. Was told that overstock inspects all items before shipping ( lies – all items including last arrived in boxes sealed initially by manufacturer). Was also told that additional packaging will be added; another lie – it was not added. Value your time – stay away from overstock.

I had a delivery issue during the holidays and there was a delay in getting a Christmas present. I talked to Nelson over live chat and he was extremely helpful in getting my issue resolved. He even gave me a $10 in store credit for the inconvenience. This went from a bad experience to a great one very quick and very easily. Thanks Nelson!

It's almost 3 in the morning and I'm writing this because I just got done talking to somebody on overstock's customer service chat. I ordered a ring for my boyfriend in the beginning of December that he thought was too small. I ordered a bigger one after returning the smaller one. The bigger one ended up being too big... note: he has never worn a ring before so he didn't know. The ring is beautiful though and great quality so we definitely want it. All is well, I'll order the smaller one back and not return the big one yet until he can really compare sizes in person. Overstock helped me with a small discount on ordering the small ring again. Ordered December 20th and expected delivery was the 26th. By the first few days of January I realized that the holidays were not the cause of my package never getting here. I contacted them again and they said it was lost in the mail and that I would get an email telling me more about it and whether it was found or if id get a replacement. They also said sorry and that they'd expedite the replacement if need be, so that i'd still have time to return whatever ring we decided didn't fit. 3 days pass... I JUST got an email telling me a package was shipped to me? AND that I would receive it in over A WEEK. I am so infuriated, i contacted them again and they said it was too late it was already shipped and etc. etc. I FOUND OUT THE ORDER WAS MADE THE SAME DAY I TALKED TO THEM ABOUT IT BEING LOST. I wasn't ever informed that they were going ahead with a new order! I've been sitting here waiting for an email from the UPS on whether the other was found yet or not. Now I'll have been waiting over 3 weeks for one ring and its quite possible ill have passed the deadline for returning the other one!
They were unclear, repetitive and hardly any help whatsoever. I was promised expedited shipping and emails on the update of my lost ring and I didn't get either. Now I'm sitting here waiting for another ring and my boyfriend is just as mad as I am at this point. Soooooo so disappointed with their online customer service. I buy so much online for prices and ease and this site has done nothing but cost me time, money, and frustration. Never ordering from them again. I'll stick to amazon and ebay.

For about the first 5 years overstock.com was in business, I found a lot of good bargains... a wide variety of very good quality items at hard-to-beat prices and shipping costs. Now (and in the last 3 or so years), I rarely shop at the site because the prices (for often less-than-good quality) items are not at all competitive, often as not higher than the same or better quality items at almost anyplace else. I've also found the customer service reps, while polite enough, are certainly not able to answer even simple questions about items for sale on their website... nor are they able to get the answers from anybody else there. Whatever's going on there needs to be looked at and studied hard by the Powers That Be if the company wants to stay in business. There are a LOT of choices we consumers have, and from what I've experienced and from what I've read about overstock.com on sitejabber.com, overstock.com's days are numbered. I wish someone there would take a good look (and take seriously) these reviews by us - the paying public.

Was given a credit card and i was so excited about this, problem is the checkout wont work, called for help CS says call the credit card company, that is their credit card, finally get ok on credit card and the checkout on the web site wount work for me, tried at home, and work, will not check me out, what a rip off!, will be cutting up the card and throwing away. overstock.com, what a joke.

Purchased several wedding rings to discuss with my fiancee... with the understanding that I would pay for the return of the ones we didn't want to keep... they arrived in ONE shipment... a small and VERY light quilted envelope (small).

We were stunned at how poor the quality was for ALL the rings and how NONE of them even resembled the pictures on their sight.

We immediately initiated the return policy via their "RETURN" drop-down... welll IMAGINE our shock when NOT ONLY was their an outrageous feel (almost $10) for each ring to be returned but we had to return them SEPARATELY and incur even HIGHER costs.

We contacted O/S via their "chat" lline and a very accomodating rep. Told us she would send us ONE label free of charge to return the rings together. It arrived via e-mail and we shipped all the rings back as ONE package.

Well imagine our shock AGAIN when the next week we received SEVERAL e-mails in which we were CHARGED for the of EACH SEPARATE ring even though we were told there would be no charge and we had returned them as ONE package.

After ANOTHER frustrating experience via their "chat" line we were told that because we decided not to keep the rings we HAD to pay for their return DESPITE the fact that I had an e-mail from them that said we would NOT be charged.

I will NEVER buy anything from them again... this was absolutely disgraceful and their holier than thou attituded was the LAST straw.

Save your money and go on EBay...

I ordered 2 Christmas CD's... delivery date Dec 9th... tracking number shows it was delivered to the local Post Ofc on the 9th! I leave for vacation tomorrow... NO CD's and Customer Service whom I've chatted with twice says it will be delivered by 12/23! There was NO indication they would deliver to Post ofc! Will NEVER order from Overstock again! NOT reliable!