Overstock.comReviews 1,318

Warning do not buy from Overstock! No customer assistance for OS buyers
Purchased a small rug to be sent OS at my expense of a shipping cost of $140, they sent the wrong rug. Unable to get help, no one answers your emails, online chat was useless they said they could not help me. Soooo frustrating it was their mistake and they don't give a dam, 6 emails sent but still waiting to hear back from someone. Looks like we are going to have to make a claim against the company to redeem our money, WILL NEITHER BUY ANYTHING FROM THEM AGAIN...

Please read this before you place an order of any kind with Overstock. Read all of the fine print and do not expect the merchandise that you paid for especially if its heavy freight for at least 2 months. The problem is not so much with the time it takes to receive it, it's with the people that you have to deal with to try to get answers. They tell you each and every time that you will receive a phone call within 24 to 48 hours and they never... not once... called me back. I had to make every call. After a month and a half, I have no answers and I do not have a $600 loveseat that I ordered. I called again this morning and was promised that I would hear from the freight department within 1 hour. It's been 4 hours. I'm getting ready for another call. I have spent about 12 to 13 hours trying to get an item that I paid good money for. They are other really good online retailers. I used one of them last week after this fiasco with Overstock. I already have a call from the delivery company scheduling a time to deliver my purchase. This retailer offered free shipping over $45 also and with a lot less hassle and heartache. Never again Overstock. Close my account!

I purchased 5 rugs from overstock.com and lets just say those rugs look completely different on the picture. The size and quality was ok but design is terrible and it wasnt what we expected. When I called to return they told me that the cost to return rugs would be over $120 and we pay total of $270 for all five rugs. The girl on the phone was nice but she said thats the policy and they will have to charge the return fee. How ridiculous, I never have to pay return fee for anything I ordered from Amazon.com. I know for sure that after this experience Ill never order from Overstock.com again. If they want to keep their customers they will have to change the return policy because it doesnt make any sense to pay over $100 just to return something you dont like.

Thankfully, I finally talked to a gentleman in their customer service department who was actually helpful. I got a notification that the mattress had shipped and I was really frustrated. I called one more time and got a really helpful guy who said they couldn't reroute the truck until UPS verified the tracking number which hadn't happened yet. He promised that he would personally watch my account for an update and would send the reroute request to the truck as soon as possible.

A day or two later, the reroute notice appeared on my tracking information and a few days after that, I received an email that my refund was being processed. I'm glad I finally got the result I was looking for, but it took WAY too much time, effort, and persistence to get there. I don't like getting sassy with customer service people, but sometimes that's the only way to get to the proper solution.

I placed an order for a king comforter for my daughter as her mother in-law was coming for Mother's Day. It said on line it was delivered but she didn't receive it so I called customer service an was told it was never picked up at their warehouse. I asked if they would deliver overnight or 2 day as her mother in-law was coming for Mother's Day and all she had on the bed was sheets. She said it is not their policy to do that and it would be be delivered on time. Can you imagine, its their fault and too bad for he customer. I will never shop there again! Wayfair is a fair superior Company it's just they didn't carry this comforter set.

I purchased two VIGO kitchen faucets at overstock.com and installed them both. One leaked from the start. I thought I was going to have to battle overstock.com because I actually installed the leaking faucet (though you kind of have to install a faucet to know if it leaks!), but when I started an online chat with their support, they were amazing. They issues a free return label and ordered a new replacement faucet right then and there for free as well! The support person was expedient and professional! The new replacement faucet came in 4 days and I just installed and no leaks! I love overstock.com!

I placed an order for a twin xl duvet cover. OS sent me 2 twin xl sheet sets. I called them mmediately after opening the box and OS sent me a return label to my email address. Its been 8days since OS received the returned package and took 2 calls on my end to get a full refund that I have yet to receive. OS told me to wait additional 3-5 days to get a refund and told me to call again if I dont get a full refund! I will not be ordering from OS any more. I have no confidence in OS.

No customer services, cheap quality products, they dont check what they are delivering. And to exchange they take 100 calls, before delivering they never call on time thry just call 5 mins before. At time when i bought they said you will get free gift if u shop more 500$ product and when i didnt received with my delivery then they said it is finished it was till the stock last but they could hav told me same day bcoz i bought one table extra to complete the target of 500$ to get gift. Horrible furniture. Dont go guys. Furniture now is far better at same price.

Ordered an expensive pair of German Haflinger slippers. LOVE the slippers but they left long black marks all over our hardwood floors. I called customer service and requested permission to go to a cobbler to see what could be done to eliminated the problem as I really wanted the slippers. Was told that was fine and she said she would make the notation in my file. Cobbler sprayed them with silicone but the problem still existed. I then spoke with the shoe store where I purchased the exact same slippers over 20 years ago and was told that nothing I would do would eliminate the problem, so I called Overstock and conveyed the results of my trials. They sent me a return shipping label and I reluctantly shipped the slippers back with a note explaining the problem. Yesterday, I received the slippers back with a note telling me that they would not take them back because they were worn and they couldn't re-sell them. Why would they want to pass a defective product on to the next victim? This business model will unfortunately prevent me from ever ordering from Overstock.com again or suggesting that anyone else orders from them. How would I have known about the defect if I hadn't worn the slippers around my home. I have ordered from them before and the products I received were perfect so I had no complaints, however, this situation is a whole different ball game and I could not be more disappointed in the fact that the company feels it is okay to sell a product that has a defect and waves all responsibility to take the product back. Buyer beware...