Overstock.comReviews 1,318

Ordered a queen size bed set, queen size frame and two twin beds. Said over and over and over again it could only be delivered on Friday afternoon, Saturday, Sunday or Monday morning. Had to be given advance notice as this deliver address is a summer weekend home and we are only there on weekends. If it is to be delivered on Friday or Monday, I need to take a day off work so I need several days notice.

Called UPS (which your telephone person told me I had to open an account as they use UPS or FedEx for delivery). First lie. Received notice on Saturday 7/21 that part of my ordered would be delivered today and part of my order would be delivered tomorrow 7/24. No one will be there on either day. Told them repeatedly that no one is there on weekdays!

Called Overstock on Saturday after UPS call. Representative said she had arranged for EVERYTHING TO BE DELIVERED JULY 27 between 1:00 - 4:00. I agreed.

Today, 7/23 received another notice that my order was going to arrive tomorrow (it will be raining all week) and left by my house (in other words, in my garden, in the rain). Called again today told that my entire order would not be shipped on 7/23,7/24, but a partial shipment would be coming on Friday July 27 from 1:00 - 4:00. No one ever told me that the queen size bed would be sent at another time. Another day off work. They are good at selling and good at lying. Terrible at follow through or telling the truth. DON'T USE THEM!

Paid for in paypal, next day they say they couldn't verify the shipping address on my credit card (i paid with paypal) and therefore they canceled the ordered and issued a refund, all without contacting me first. Also if i do send them verification documents, this time around i will have to REORDER said laptop, without the original 4th of july discount which was posted on it.

SCAM

I am still waiting 4 days later for my refund which is still not showing in my account, and their response was send us verification documents for the paypal account (an account which is also a seller, and all addresses are verified on it, and is open since 2009.)

I admit the quality of the products from Overstock.com are not top notch since their products are imported from the cheap sources oversea. You can find it's hard to assemble the products sometimes and they tend to put wrong parts in the pack often.
But to be fair, the price of the products are very cheap in compare to the similar products you would see in most furniture retailers. Besides, even though the products I bought are slightly poorly made, the material's quality is not bad at all. Consider this, I got a dining table from IKEA and used it for a year, it started to have bubbles on the surface and I figured out that it was made out of particle board. Then I bought a dining table from Overstock to replace, cheaper price, free shipping, much more beautiful than the table I got from IKEA, and made of real timber. And I thought IKEA was really cheap.
About service, I do think they don't have enough staffs, but so far they've been treating me well. I received some products with missing pieces and wrong parts, so I told them through the missing parts option on their website. It usually took them a week or more to contact me back though. But they showed real concerns about the problems, told me they were really sorry and could either contact the warehouse to send other parts or give back to me a decent amount of money to buy the part from hardware store if I didn't want to wait.

I would rate -5 stars if I could. I ordered a grill and freezer and changed my mind within one minute. Went back on and it said it was in transit. I called immediately to ask to cancel it. Too late. When it arrived, I had to order a return label for both. Both were almost as much as the product. Then, if I had them pick it up, would have been an additional $160. The entire thing cost me about 75% without having their product and just returning it. I read that they actually make more money charging for their poor items than if you keep them. The worst service I have ever experienced. Buyer beware. You could pay for Amazon Prime 3 x's over for returning 2 items. Never again. Lesson Learned!

I will explain this situation one last time. I am tired of explaining and not getting timely answers and responses.

I purchased a mattress and foundation set. As you can see in the attached picture I already have a bed with slats where a mattress or boxspring can sit on. Therefore when I read the word "foundation" I am expecting a flat surface I can place over my current slats that would support the memory foam mattress.

Instead I receive a mattress and a wood base with slats!

Definitely not what the description says. Totally misleading and confusing infornation.

The day it was received, I immediately called customer service to inquire about returning the "foundation". I am told that since it was a set I could not return only the foundation but I had to return both items at my cost. Immediately I object since I believe the item is not what I wanted and I am not paying shipping for an error on Overstock's part. The agent committed to put an inquiry and return to me in 48 hrs.

I waited 48 hrs but no response was given. Very irresponsible and inefficient. I had no bed so I decided to open the mattress because I was tired of sleeping on the floor. I was tired of waiting.

1 week later now they want more info (which I had already provided on chat and over the phone) and now they wont accept the mattress. I decide to call again and the lady did say that I could donate the mattress and get the money back.

So confusing! I feel like you are dragging this out and are avoiding accepting the fact that you had a incorrect description of the product.

Got an email about putting the frame together and sending picture (which I wont do because is a waste of my time). I know they part you sent does NOT work.

Now again they are saying that they wont accept the mattress

I dont care! I dont want anything anymore.

If you would have solve my issue on the day I received the item and accepted to pay the shipping fees, we would be in this situation.

Terrible customer service. Bad response time. Terrible return policies.

I want this to be over now.

Please send me a prepaid return label and full reimbursement of my money to my credit card on file.

Regards

I bought two pillows (totaling $100) from this site last month. The pillows looked cheap and were not what we expected when they arrived, so we immediately tried to return them. Despite the fact that this is an ONLINE retailer (so you cannot physically see the products before you buy) there are no free returns! They charge $20 to ship the pillows--which is a significant portion of the cost of the item! Unbelievably bad customer service.

While our order was lost in shipment by FedEx, follow-through by Overstock was sadly lacking. A replacement was supposed to have been sent last week but no communication from Overstock about the status. Tried to cancel and have the charge refunded. Now I would have to wait until I receive it and send it back to get a refund. This would not be acceptable since would not be around to do that. Awaiting word from customer service if this can be changed but even if they are able to stop shipping, it has not been a pleasant experience. I'll live without the item and look elsewhere.

We ordered an item from Overstock.com about six weeks ago. It arrived a week or so later and we thought that was it. But it isn't. Ever since, we receive numerous e-mails with "special offers" every day. I've unsubscribed by responding to the e-mails, I've done the live chat and called three or four times begging them to stop sending these annoying e-mails but to no avail. I've been assured numerous times that the e-mails will stop but they don't. It's like "Goundhog Day" or "What About Bob?" Unless you're lonely and want to receive these e-mails, don't buy anything from Overstock.com. They never stop.

BE WARNED! LIE AFTER LIE, HORRIBLE COMPANY/CUSTOMER SERVICE. 3X WE WERE TOLD OUR PRODUCT WAS SHIPPED WITHIN A WEEK OF EACH OTHER. WE WOULD CALL AND SAY WE DIDN'T GET THE SHIPMENT, THEY WOULD SAY IT'S GOING OUT TOMORROW, 3X! FINALLY WE SAID, WE WANT OUR MONEY RETURNED AND FUNNY ENOUGH THE VERY NEXT DAY WE GOT A CALL SAYING, YES, YOUR SHIPMENT IS BEING SENT OUT, REALLY! A MONTH LATER WE STILL DON'T HAVE A REFUND! WE NOW ARE CONTACTING OUR CREDIT CARD COMPANY!

This is a horrible company. I purchased a 12x15 rug from Overstock having this membership in hopes that they would stand by their claim of worry free returns, but the exact opposite has occurred. They first sent me a rug that was quite obviously printed crooked and has made it an ever loving nightmare ever since. I have called them 11 straight days since the day this rug arrived, crooked, and have been told there is nothing they can do for me until I go out and BUY packaging for a 12 x 15 foot rug and repackage this 150 lb rug to acceptable standards for UPS to pick up. Then, while I'm recovering from a back injury sustained from packaging a 150 lb 12 x 15 foot rug, I can wait for it to arrive back in their warehouse for processing and THEN I can wait for them to process my refund. From start to finish I'm looking at an over month long ordeal (if I'm lucky) with countless hours wasted on the phone just to get my money back from something that should have been delivered correctly the FIRST time, when I gave Overstock my hard earned money. This company has set me in a perpetual nightmare that doesn't seem to have an end. I have been told so many stories yet here I sit over 20 days after turning over my money with a monstrous rug in the middle of my hallway awaiting someone to PLEASE pick this thing up b/c Overstock refuses to give me my money back with out a good... long... torture, all the while they sit with an acquired interest free loan compliments of my stupidity. Horrible doesn't even begin to describe my distain for this company.