Overstock.comReviews 1,318

I had ordered a necklace that was never delivered (not too surprising with our mail deliverer... ALWAYS mixing things up!). Anyway, I contacted the care center, because the tracking system showed "delivered." When they researched the case, there was no reason as to why the necklace hadn't been delivered, but the very helpful representative made sure I received a new necklace in time for my friend's birthday (the intended recipient). I am an honest person and could never make this up to steal from a company; they knew that I was a loyal customer and would not by lying. Thanks, Danielle and Overstock, for being a reputable and caring company!

Where to start... placed an order ($1300 worth of furniture) over 10 days ago. Was supposed to be delivered already and order has never left the "processing" status. Have talked online to their "customer service" and get the same canned response. "Most orders are delivered within 3-5 days"... which I wonder why you tell someone that when they've been waiting almost 2 weeks now!... then to make matters worse... they try to sell you something at the end!... really?

Buyer beware... all I can say...

I ordered a rug for my daughters room, the pictures looked super and I was excited to get it. When it arrived and I opened to lay out it was falling apart, the color were different from the photos not slightly but completely different pieces were coming oi all directions it was a total mess and just so poorly made. I contacted customer service the next day they were so rude and unhelpful with the return process and now that I have returned it and its been at the warehouse for over four days they have yet to issue a refund and when I contacted customer service again today once again so rude and not helpful at all. They just continue to tell you they will email you when they are refund you... yeah well whens that going to happen? No answers given! They were quick to take my money though!

Will never order from this website again. The first time I did the item fell apart pretty quick but I thought maybe try again. Have not used the product yet but it not the size I want so went to get a return label and it was charging me $10. That is more than the original shipping. It not even worth sending back. Will never order from there again. Complete rip off. The only reason I'm giving a 3 was the quick delivery or I would be giving a 1.

The first and surely last order by overstock. I have been amazon customer for a long time and have had never problems with it. I found an Item on Overstock which was not available by amazon so I decided to order it. Well it was so disappointing. First you see an estimated delivery date, you order the item. 1 day AFTER the estimated delivery date, you track your order and the date will be updated for the next WEEK. It is nothing than cheating. The customer have the right to see the information before ordering. The customer service said it is because of UPS! Ok it is unbelievable! The other thing is they just send you many promo codes and if you want to use them, they are for no item acceptable because all the items are on "sale". I mean what they do, is nothing than cheating the customers.

I am a comparative shopper and I often check several sites simultaneously for the best deal before purchasing online. Overstock wins so often on price for the exact items I want that I joined their affinity program to get their rewards.

I find that their search function and item descriptions work better than some of their primary competitors. Overstock seems to the fact that it is important to have precisely consistent item descriptions, so that users can search successfully.

We ordered patio furniture. We got a sauna comprised of three huge boxes totaling more than 300 pounds. Discovered that wrong product delivered less than an hour after delivery (on our porch). Five days later, the boxes remain on our front porch (in the rain, no less). We cant get Overstock to pick up the packages and get them off our porch. The oversize department doesnt take phone calls. If they choose not to call you, you are SOL. Will NEVER buy from Overstock again. Id rather pay more to a company that understands customer service (and will deliver the product we ordered). Patio still empty.

I ordered a beautiful 9 x 12" rug and a rug liner from Overstock. The rug is of excellent quality and was delivered to my door in just a few days. The cancellation and return policy at Overstock is on the site, so I knew that it could be a gamble, but so far am very pleased with using this site. When I was an Amazon member, I paid nearly $100 per year and still was stuck with return shipping costs much of the time. I'll go with overstock gold card for $20 and lots of coupons/discounts. The card paid for itself and then some on my 2nd order and got me a discount on my 3rd.

Now with what i am about to write i did not know about sitejabber or i would have reviewed them earlier... Ok. On 3 seperate occasions i placed an ordered within a 1 month period. 1st order was for a blu ray. A week went buy and they said it was out of stock. Yet it was still advertised. 2nd time 2 days later, ordered another item... same issue. 3rd time they didnt answer at all until i $#*!ed and asked for a refund. Item in question was. Well. Yep you guessed it. Out of stock. Bottom line is dont order from them, you will never receive your item whatsoever. 3 times and i was done. They advertise items out of stock and keep it advertised even when they have no intentions of shipping it. Terrible Company.

I ordered some curtains from Overstock. When they arrived they did not look like the picture in that the color was way off. They showed a muted print and the actual print was a stark white on teal. Very garish. I feel I should not have had to pay $16 to return these curtains due to this. I will not be ordering anything from Overstock again because of: 1. Cannot Email Customer Service 2. Charged return shipping for something that was not my fault.

I purchased a 2 bedroom sets and 2 couches 6 months before I received it. I received my order and needless to say both bedroom set have damage. I have sent pictures into the warranty company with no response for days. Then out of the blue I get a email saying they will not fix the stuff since we didn't inspect it before the delivery men left. I have a warranty how are you not going to fix it?! Please leave from me do not buy from this company!