Overstock.comReviews 1,318

Will never, ever, ever order from Overstock again. My husband and I live downtown Chicago. We ordered a sideboard. Overstock wants to deliver it to the sidewalk in downtown Chicago. Yup, we have to pay extra for it to be delivered inside the building. I understand having to pay extra to have it delivered to our apartment, but to have to pay extra to not have it left on the sidewalk in downtown Chicago?
Then, because we (shocker) don't want it left on the sidewalk, it has taken an extra week for them to coordinate with the delivery company to have it delivered inside the building. An extra week to coordinate an extra four feet? We still haven't gotten a call from Overstock to schedule delivery, and my husband gets a text today from the delivery company that they are outside the apartment, waiting for a signature, so they can leave it in the sidewalk. At this point I just want to cancel the order because I'm so upset my money is going to a company that values customer service so little.

If you are looking to have a soul-crushing, frustrating, and the worst online shopping experience of a lifetime, Overstock is the place for you. My husband and I bought chairs we were really excited about, having looked everywhere for the perfect chairs and found them in Overstock. We had to order these chairs three times because they were sent to the wrong address first, lost the second, and arrived broken on the third try. We were promised credit that we never received and although we acted politely to everyone we spoke to on the phone so as to alleviate some frustration, we were treated with annoyance as if it was our fault. I understand I'm writing this review solely based on the fact that I had a horrible, nightmarish experience, but if you are able to read this and still order from them, then you and Overstock really do belong to each other.

I ordered a small cell phone adapter about the size & weight of a quarter. Could easily have been placed in 1st class mail. Not only did it take forever for Overstock to get it out the door, every "estimated ship date" which so far has been over a week within cont US, every day it gets bumped out another day then another... over and over. I doubt I will ever receive the shipment. Pay double for ab item on another site besides Overstock-save the frustration.

Second case: On August 31 I tried to use my 19$ rewards, they did not let me use it. On September 1 they said that they will charge my account with the membership fee. I replied multiple times and told them not to. On September 2 they charged me the membership fee. On September 3 the rewards still would not be available ($ 19). I contacted them, but they refused to give me a refund for the $ 19 but finally cancelled their fraudulent charge. However, I had to contact them again in order to get my $ 19 back. Later on September 3, magically it showed I had $ 99 rewards, yet I have not made any purchases. In order to get the $ 99 I should then sign up again. You get the idea the scam they are pulling on costumers. They are lying with their numbers and refuse to cancel orders, try to charge you for shipping even though their items are different than described and defective! They now try to charge me $ 200 for shipping even though their item is defective and different than described!

Overstock claims they sell only new products. Well, they don't and beware they are only a middleman and assume no responsibility. Over a year ago we purchased a "Vintage over dyed rug for $1,743.00. We placed in our master bedroom which gets very light traffic and just about a year later we notice a square patch about 6" x 8" fading and exposing a repair. There was nothing stated in the description when we purchased the rug and probably would not have purchased if we knew. I called, emailed and the manufacturer and I was called a lair and rudely treated by both. Neither would send a representative out to inspect. They would not honor any refund, exchange or credit due to it was over thirty days, but the repair was never visible. We will never purchase anything from Overstock again due to fear we will not get what is advertised. They do sell used item so BEWARE.

I returned an item for $678 and they refused to apply the credit to my Overstock Card. They made me join Club O to save the $100 return and then screwed me anyway.

They expect me to pay for the item I returned and use the credit as a in store credit.

How absolutely ridiculous! Now I have to pay $100 for get my credit applied to my credit card balance.
NEVER NEVER NEVER NEVER NEVER AGAIN!
P.s. IT TOOK 2 DAYS TO get a rep on the phone that could help me.

I am located in Switzerland and ordered 4 canopy beds for my house in Thailand. Such nice beds with boxspring mattress and foundation are not available in Asia. Because of my concern about the high value and shipping, I contacted the international support. The kind lady on the phone explained all steps of the order and shipment procedure, and finally I placed an online order and paid with PayPal. I could track the inside USA collection and the shipment process with FedEx. After some days, the 400 kilogram delivery was in Bangkok at the customs. Here started a nightmare of import procedure, but with the assistance of FedEx, everything was solved and we received the beds in perfect packing and condition. Thanks to the good instruction manuals, assembly was easy went smooth. I thank Overstock and FedEx for the excellent service and always helpful support. Whenever we need special furniture, we will look at Overstock first and order from them.

I ordered a bedroom set from here planning for me to get it in a timely matter. Well after waiting a week I sent a message asking why nothing had changed on the order status. Well turns out they were not going to tell me that they are not gonna sent it till November. They are a complete waste of time and turns out I have to wait 48 hours just to see if they will let me cancel it. That's the stupidest thing I've wvwr heard of. Never again will I order off here.

Unless you're retired or work from home, skip this vendor. They have the same products Wayfair does, but Wayfair hits their delivery date. The shipping process is a trainwreck. They bulk ship to a warehouse near you then reship the product via FedEx or UPS... yes, they basically ship twice and it certainly takes twice as long as anybody else.

They wanted to leave a $1000+ bed and two nightstands on my doorstep because the shipping company was running 3 days late and I would be out of town. They did say I wouldn't have to sign for it if I was out of town! I don't think the package thief would have had to either.

I ordered 2 items from Overstock on July 12th, they were the same item, just 2 different sizes. One took 12 days, and the other took 20 days. They were shipped within 1 day of each other. The online colors were not close enough to what I received so I decided to return them both. They wanted to charge me for the UPS return. In today's world their customer service and "free delivery" policy needs to be dramatically revamped. I used to purchase $1,000-$2,000 per year from them a few years ago. Now, Amazon Prime is my go to source for 80% of my online purchases. With other sources offering 1-3 day delivery and free returns, Overstock is no longer a competitor in the Online shopping market.

You would think I was asking them to deliver to Jupiter or Saturn by the way this incompetent, idiotic company handled my deliveries. Though I moved into a new construction whose address wasn't in many systems, I gave clear instructions and told them to call me before delivery so I could ensure I was there to receive my packages. They failed to do this and sent my packages to the wrong address 2 TIMES before I decided to refund my purchase. The entire time, customer service was unhelpful and rude. $#*! Overstock. I will never ever use them again and will go out of my way to ensure my friends and family will never be customers.

HORRIBLE customer service. We purchased expedited shipping as my packages needed to arrive when I moved in, and they said this wasn't possible bc it was bundled in with another order. They were inflexible and didn't seem to give a $#*! that this was an inconvenience. I will never purchase from Joybird again and will warn all of my friends and family against it.