Overstock.comReviews 1,318

I ordered an outdoor rug, it was available, my account was charged - order showed an estimated delivery date - never arrived - they canceled the order - got an email a few weeks later - we have your rug back in stock, SOOOO I order it again - guess what - a few days later, same thing - email: problem at the warehouse, don't have the item and are canceling again - they advertise and tell the public they don't sell overstocked goods, just goods at overstocked prices - I call BS!

In May 2019, I ordered over $3,000 worth of home furnishings. Some arrived as promised. A set of nesting tables was damaged, which they replaced. The trouble was with a decorative table that did not arrive on the day they promised (in confirmation email). That same day, I received a call from what I learned was a scammer using a FEDEX number (appeared on my phone a FEDEX) confirming "lack of delivery" and asking me to call FEDEX to file an insurance claim. When I called the real FEDEX (using number on website, because the original caller did not provide any info) the FEDEX employee said that the number I gave them from my caller ID (which said FEDEX) was not affiliated and was a scam. They began fraud procedures on their end and asked that I contact Overstock.

I immediately called Overstock to alert them to the scam delivery company - their records indicated that it had indeed been delivered to my residence. After a lengthy conversation, they said they would file a fraud claim and resend the piece of furniture. No email was sent to confirm this call transaction.

Randomly, an email was sent a week later cancelling my order and it indicated that I would receive a refund. 12 Days after this email, I never received a refund (nor was the table delivered).

On Day 13 after the cancellation email (and 1 MONTH after the order was placed), I called Overstock Customer Service. They seemed deeply confused by the problem and lack of shipping confirmation. I was on hold while the unhelpful lady tried to figure out what to do (which she explained to me in a way which suggests it was too complicated for her to fully grasp). At this point, I articulated that the only solution was a refund, which she claimed will take about 3 - 5 business days. I have no confidence that the woman on the phone will be able to handle the refund and will probably have to resolve the situation by filing a dispute with my credit card for that portion of the charge.

I'm left with the distinct impression that they use disreputable shipping "partners" in the U.S. instead of the more expensive FEDEX/UPS.

I will NEVER use Overstock again because of their terrible practices and lack of skill and accountability of those employees in customer service.

I have shopped for furniture on many online websites and this is the worst and I would not recommend anyone to purchase here. This mattress popped up as a mattress and box spring set when I searched for set on the website. Up until today when I write this review, the product description says "Mattress & Boxspring Sets". Before purchasing, I asked the online chat (who claimed to be a real person) and she said this was a set. So I ordered. But I only received the mattress. (The mattress is OK, I don't have any problems with is so far.) I talked to customer service via online chat and text; both admitted that the sent an incomplete order and tried to schedule for a return for me. I also talked to customer service over the phone. She told me to not trust the online chat because "they are robots/AI" - then isn't this a false information when I asked the chat if she was a real person and she said she was? The customer service lady also told me that she saw the product description says that is indeed a set (mattress and box) but also in the Q&A someone asked about the same questions. First of all, that question was asked and answered in August 2018 and it is June 2019 now. Second, shouldn't the product description be the authority compared to an outdated Q&A? Third, I did check with customer service on the product information before purchasing. At the end of the day, their answer to my issue is that the product description is wrong. What I ordered was only the mattress and there is nothing they can do about it. I can return it for $restocking fee though- Overstock even sent me an email instructing the return titling "incomplete order" admitting they didn't send me the complete order. Why am I being punished for their mistake of incorrect product description and extremely sub-par online customer service?

I ordered two rugs and four curtains from Overstock recently. All of the items were poor quality - wrinkled, fraying, thin - you name it. The worst part of this experience, though, was what I was charged to return each item. I wound up paying over $80 for nothing and dealing with their customer service was horrific. Slow, couldn't understand me, and dishonest. They tried to charge me a pickup fee for both rugs, despite UPS' site saying they charge per pick-up, not per item. They will pick up all items in a single pick-up. Stay away! I know I will.

We ordered a patio set THREE WEEKS AGO from Overstock.com because the prices were fair and they offer free shipping. What they don't offer in transparency into shipping and delivery. Three weeks after we ordered we find out our order is with some mom & pop type shipping company out of state that is "trying" to deliver it. It's been three days now and multiple calls to Overstock with no resolution. Free shipping is a 100% trap I would have paid $150 to have it shipped in one week considering the size of the set.

I applied for an Overstock credit card based on a 24 month zero interest promotional offer. I opened the credit card account and purchased furniture using this promotion. However, my first statement included a 25% interest rate if I didn't pay the entire purchase amount in full. When I contacted both Overstock and the credit card company, they just said there is no promotion associated with my account and could not give me the financing which I was eligible for. I opened a credit card for no reason; I paid off the full balance and closed the account. I will never shop with Overstock again.

I recently purchased (30 Day Trial) of Club O, enticed by the free returns and price match (the rewards and coupons are secondary as even with the discounts, Amazon and other vendors are cheaper).

Pricematch - Sure, they will price match Amazon, but only if Amazon fulfills (read the fine print)

Free Returns - Only for credit and if you try to have them intercept, they state "UPS will charge us $22 per pox).

Wrap-up - not worth the $20 a month if you already have an amazon account which most of us do for streaming and 2 day shipping. Save your $$

Em:
I have a Club O Membership which offers free returns. I recently purchased an item on the Overstock website that listed as a "marketplace Seller". I was able to use my Club O reward dollars on the purchase as well as earning Club O points in the purchase. It was shipped for free per the terms of my Club O Membership. But when I went to return the item, I was told that I would be charged a 50% restocking fee as well as the shopping cost. After 3 hours and 4 customer service agents I was told that due to being a 3rd party vendor my membership doesn't apply so no free return for me! What? My membership applied to every other aspect of the purchase and there is absolutely NO disclaimer stating that Club O Memberships are not valid on Marketplace vendors purchases. When I spoke to Curtis, Dominique, Donna and Naomi, I was also told that "you should have known" and "your points are absolutely not applied (which they were" and " nothing we can do". I asked all of them to pointt out any terms and conditions that listed this caveat to the membership and not one of them could direct me to it. Then it was back to "you should have known". I truly believe that this is a bait and switch and I am wondering if there is a class action out there because certainly it is affecting others. I have filed with the Attorney General as well. Overstock.com's customer service truly lags behind the industry standard. When I mentioned to one of the agents that my Amazon Prime membership covers outside vendors they stated "we're not Amazon". I can attest to that. Save yourself the trouble and go with another company. These guys are truly substandard.