Overstock.comReviews 1,318

Received a ring that wasn't as described. The day it came in I opened a return with their support.

It's not automatic. I had to wait until someone could respond and tell me their shipping labels do not have enough insurance and that I would need to send it to a 3rd party's address (shady) and pay for my own shipping, insurance, and if anything happened I would be liable.

They sent me a fake gold ring and then expected me to pay for the return. Ridiculous.

Fraudulent BAIT N' SWITCH Pricing
A faux fireplace had a starting priced of $349 ($390.00 for gray oak post Xmas sale). Upon checking out, the price jumped to $463. Upon filling in the CC info., the price then jumped to $534. Irritated by the yo-yo pricing we declined to purchase the item. 2 hours later - we receive an email for the same exact item with photos now priced at $314 - with the tagline "Waiting just for you" - Check out / Buy now. You would think that by clicking on Buy Now that would be the price, but nope. It was a bait n' switch game. The price jumped to well over $500. The exact same item they Email to us. Annoyed we contacted Customer Service and received several dismissive, cavalier replies.
When a company sends an email and photos (we took screen shots) with an item priced accordingly reputable merchants honor what they have sent to you otherwise it constitutes FRAUD. DON'T WASTE YOUR TIME on Overstock.com. There are plenty of other reputable online retailers happy to have your business. WE WILL NOT EVER PURCHASE ANYTHING FROM OVERSTOCK AGAIN.

I purchased a large room sized rug from Overstock. It arrived within a week with free shipping which was nice. We put the rug down and within one week we noticed a thread fraying from the edge at one of the corners. I called and was told that they would send out a replacement rug but that I had to wrap and package the one I had and take it to UPS and return the rug. I had no problem returning the rug but wrapping and packaging a room sized rug was a different story. First of all, where do you get the packaging? I was told that I needed to purchase it from someplace like UPS at my expense, and then wrap it up. First, why should I have to pay for the packaging as the rug was defective and packaging this size of a rug is not an easy task. Then I was told that I needed to get it to a UPS location. I told them I did not have the ability to do this. They then said that they would arrange for it to be picked up by UPS but I must wrap it in order to return it and for them to accept it back. I am not able to do this. So I guess I am stuck with a defective NEW rug. I will never purchase from them again.

Overstock (and Fed Ex) sends out emails saying the package has been delivered when it's not been. I called overstock to report the issue and the customer service agent tells me this is a common practice and they wait 24-48 hours after the email before processing a package track. This is fraud. They are dishonestly sending information they know is not correct to customers. If the package is on the truck they should not be reporting it as delivered, I don't care what the reason. If Fed Ex is fraudulently telling them it's been delivered they shoul process a track every time. Fed Ex will stop sending dishonest information if they have to process each of these tracking requests.

Be warned do not buy from this company. I ordered wall arches for my living room. I never received any shipping info a week after ordering. Contacted customer service numerous times they we're unable to tell me the status of my order. All they do is give you the run around, never a direct answer. The website doesn't update you at all to tell you when your item is shipping not does customer service know. 10 days after I placed my order it shipped. To me that's unacceptable. I told them to cancel the order, again I was sent a run around email telling me they couldn't cancel it. Why can't it be cancelled if it hadn't shipped yet? I finally get my order, and instead of the brown arches I ordered they sent me blue. Contacted customer service yet again. They said either ship it back for a refund or ship it back to get replaced. I live alone and am disabled I am not able to physically get it back to a shipping carrier. I asked for a small refund as part of compensation because they did in fact send me the wrong color. They offered to refund me $5 back. Lol what a joke and disgusting company. I will never order from this joke of a company again

I ordered a large piece of furniture with a delivery day that I knew I would be home. I received notice a couple of days later that it was shipped and would arrive on another day, That day I knew I would be out of the area from my home. Because I had moved to my new home from another state just the week before, I did not know a neighbor that I could ask to help with receiving the delivery. I sent a text to the provided Overstock number explaining my concern. Immediately they responded and said they would take care of the situation, and that THEY DID! The bedroom chest arrived on the original date stated. The Overstock Customer Service was wonderful. And, to connect immediately with a warm body rather than going through a maze of questions and never getting to anyone that can actually do anything is a pleasant change from today's very frustrating norm. Thank you Overstock for taking care of me! We

Don't go to this store. I ordered a sofa set which was scheduled to be delivered on Monday and I confirmed this on Saturday. But I didn't get the furniture and when I call them, they said there was some confusion and when I said I really need this, they told me that they can deliver it on Tuesday so I took another day off to receive the furniture and when I still didn't get the furniture they told me that it is not scheduled for today. They clearly lied to me. And the staff is also very rude, they were not accepting that it is their mistake. Don't trust them if they something because the other moment they will flip and will say that they never said this. This is the most ridiculous place. They don't even deserve one star.

I've had two very bad experiences with Overstock in the last month. The first concerned an order I made for a white set of kitchen table and chairs. They delivered it to me but all of the pieces were yellow even though my order read WHITE, as did the receipt. The customer repI talked with was honest and told me that if I returned and reordered the white set there was no guarantee I would ever get a white set. I sent it back
About the same time I ordered a purse. It was from a third party but I didn't know that. I received the purse but the first (and only) day I used it, the clasp would not close and I was walking into stores with the purse wide open. The third party refused to accept a return as they referred to it as a normal item. I appealed to overstock and they refused to refund the money for my faulty purchase.
I've seen lots of bad reviews over the years I've bought from Overstock but now that I've experienced the disorganization and horrendous customer service, I will never buy from them again!
So change this to ZERO STARS.

Bought a sofa and chair with the understanding that I needed it by a certain date. I ordered it in a timeframe that should have been do-able. They missed that date by weeks. It hadnt even shipped till the following week only to go to Texas first then Las Vegas then Idaho. When I called for status, no one even knew where the items were until it was too late to cancel of course. Then they were going to charge me a $700 plus return fee. Pissed is an understatement. And if they say they will return calls, don't believe it. It wasn't till I came un glued, that I got a call back. Still with no satisfaction.

AHHHH... I just realized that Overstock doesn't allow to place posts on their FB page, so I'll use what I can: last month, I bought from Overstock a table. It took (almost) a month for it to arrive. Unfortunately, I have missed the opportunity to use it for Thanksgiving as I wanted. Why? Because the delivery company couldn't care less. I ordered a dark GRAY table, and I got a BROWN one. So I called them and asked to return it. They asked me to take a photo of the table and send it to them if I want to be refunded and don't want to pay the refund fee (WTF?!). They want to see that it is BROWN and not GRAY, as I said. In their eyes, if they write on the website that it is gray, so-- it's gray (WTF2?!?!). The returned fee is 20% from the order. 20%!. It is rude, a robbery, and awful customer service. I am soooooo mad!

Ordered a large Bar Sideboard on October 31,2019. Received no notifications of shipping and had to inquire of customer service. Notified 15 minutes later it shipped. I was emailed that it would arrive by November 13,2019. Received a voicemail message from a shipper. Returned the call multiple times with no response. Called their logistics company CEVA, but no answer. Contacted customer service on Nov. 14th to find out status of shipment. Customer Service informed me that they do not have a dedicated department to handle over-sized items-then why do they sell them. I was informed by Customer Service that they would contact me within 1-2 days to let me know the status of the order. My suggestion to anyone ordering furnishings from Overstock is DO NOT DO IT!. Save yourself the time and trouble and deal with a more reputable and responsive company. Overstock.com has over 600 BBB complaints. I should have checked.

I bought a twin car race bed for my toddler boy whom is obsessed with everything cars right now and this bed is valued about $1500. The manufacturer of the bed had a defect on the lighting system and there was also a part that was not fitting properly. We love the bed overall and would do whatever it takes to fix the issue but it seems the manufacturer was not cooperating and Overstock is just so punctual in following through with all of their timelines that they had no time to waste with the manufacturer and worked with me directly to get the fastest most desired resolution to the problem. I appreciate this online company so much and because of this I always try to make my biggest purchases here as I trust them in handling the products, it's always packed with TLC and arrives as promised. They offer great value and quite frankly unbeatable service! I always get live personnel on the phone so amazon who?

We have an unresolved issue with Overstock regarding fees that they charged to our merchant account regarding shipping. We provided proof given to us last year in regards to the new charges and customer support doesn't want to validate without given further information. Then, stop to communicate with us. I am calling every day and no one is answering the phone during business hours. I reach to someone today and she tried to unsuccessfully connect me with someone to no avail. We left messages via email and phone and still, no one reaches out to us. I also complained through BBB and still they did not reply. Very frustrating. Very unprofessional. Chat, emails, phone lines, all dead. We are pausing account. No one is there to resolve your issues