Overstock.comReviews 1,318

Bought an awning for back door. It did not give dimensions on the back brace but from the picture it appeared the screws would be spaced so it would fit ok. When the box arrived it was partially opened - was missing hardware. I decided to try to find hardware for it but then discovered the brace was longer than shown on picture and one of the screws to brace it down was much lower than shown so would not fit on my header over door. Went to return and tried to get a hold of them for two weeks, no response on phone, chat, text or email. When I try to return it on line it wants to charge me $21.65 to return. If they want to sharge me to return an item that was missing parts and was misrepersented in picture, then this will definetly be the last item ever bought from them! Would have given them 0 stars if could.

I ordered what was described as "Queen bed with drawers" which was represented by a photo of a queen bed. What came was a drawers and no bed. I called Overstock and got a message that they aren't taking phone calls right now. They said to text or email. I did that and received no response from either. So I processed a return for the drawers as I really have no use for two drawers that go with a bed unless I have the bed. Now overstock is charging me $40 to return the drawers. At this point you couldn't pay me to buy something from overstock.

Shopping on line means I have to trust what the website says. On this occasion, the website said "Free returns". I need the security of that when I can't touch the item. But the item I bought was not what I expected in 4 areas: color, weight, texture and material. So when I went to return it, they want to charge me $33 for return shipping. Needless to say, I will never shop at Overstock.com again.

Well, I have bought from overstock many times and recommended to friends and family. NOT ANYMORE. On the 13th of April I ordered a lamp. On the 20th they charged my account and said it shipped. Gave me a tracking number and all. It has yet to be received by the shipper (May 4th). I have tried many times to conatc them and received not one single response. I am very frustrated, I could understand with the Corona problems going on, but to charge my account and not getting any response from them is ridiculous and getting scarry.

I ordered a Sun Joe electric lawn mower for my sister-in-law's birthday that included 2- 48 volt batteries, and a charger. When it arrived to her, it was only the mower... no batteries or charger. I immediately reached out to Overstock and was told the missing parts were requested. In the meantime, reviews were left by other unsuspecting customers giving the item a 1 star review for the very same problem. Then we noticed that the write up on their website was altered to say batteries and charger were not included and the price went up by a hundred dollars. (Thank goodness I took pictures of the write up & our order). We spoke to no less than 6 customer service reps over the course of a week about our issue and were repeatedly told that it would be resolved soon. 2 weeks after we ordered it, after demanding to speak to a supervisor... the supervisor, Bobby told us that we ordered the wrong item (We did not... we have photographic evidence!) then he said we misread the item (we did not -we have photographic evidence!) Then he said the item never came with batteries and charger (Remember, we have photographic evidence!) Finally after 25 minutes on the phone, he said it was THEIR FAULT and that the only thing he could do was offer us a "free refund" like he was doing us a favor! I felt like it was false advertising! Bait & Switch! And to make matters worse, he said it would take weeks to get the refund added to our credit card... maybe even a month! What? On top of everything, the supervisor told us he didn't have to give us the "free refund" even though he acknowledged it was their mistake because in Overstock fine print it says that the customer pays for shipping on returns (no matter who's fault it is)... so he really thought he was going the extra mile for us, instead of just doing the right thing! My sister-in-law's birthday present was a fiasco and we have nothing to show for all of our time and energy trying to resolve this. Honestly, I feel like this whole thing has traumatized me. This was the first time I ever ordered from Overstock and it will be the last! They didn't even offer us a discount on another purchase or anything... there was literally no effort to make things right... none. How on earth do they stay in business? How on earth do you treat people like this? Why on earth would you string us along like that for 2 weeks? I am so mad. Take my advice if you have to order from them, take pictures of the product and the actual order and then read the fine print before you buy from them and then pray you actually get what you ordered. If it turns out bad for you, well I warned you!

Ordered and paid for Staub pan, damaged during shipping by UPS, they referred me to Overstock who referred me to a third party seller. Contacted them and they referred be back to Overstock who again referred me back to them. This all occurred over 6 days and many hours on hold and awaiting emails. Overstock received my payment gladly but then had no responsibility, only referred me to the third party seller. Will never use them again and do not recommend them. There are too many other good sites just as inexpensive!

I purchased an engagement ring on April 2 2020. It's now April 18th and the ring still hasn't shipped. I get things are slow because of covid-19, but this time frame is slow. I'm not asking for a action figure this is an engagement ring. Customer service only offers apologies. They also said, " be assured your ring will be shipped on April 17th." Huh, it's now the 18th and still hasn't shipped and continue with just apologies. How about the CEO role up his sleeves and start pulling orders. Be assured I won't be buying from them again, and hopefully you won't either.

Ordered a headboard. The first arrived completely open and box nearly destroyed (UPS)--inadequate packaging. There was 3 pieces of shipping tape cross-wise over the 6 foot edge of box. Sent pictures, requested a replacement. The second headboard arrived: Same incompetent shipping: 3 pieces of tape across the 6 foot edge of box. No internal packaging over/around headboard. Package was delivered before our lawn service arrived. Now the "replacement" is covered in grass clippings, dirt, and pollen. Completely incompetent business practices. Not sure yet if OVERSTOCK is going to CHARGE FOR THE RETURN; based on other reviews, they will likely charge for cost of their incompetence. WILL NEVER DO BUSINESS WITH OVERSTOCK AGAIN.

Recently I ordered a pair of women's sandals ( $70 price). The shoes arrived in a terrible, unwearable condition! When I first opened the box, a horrible musty odor filled the whole room. The shoes were covered with a thick layer of dirt, mud and mold. There were some big letters written in black marker on the insoles... Honestly, I was disgusted to even touch those shoes! Overstock refused to help with the return. What a frustrating, shocking experience! SHAME ON THE COMPANY! NEVER AGAIN! I agree with the other reviews - Overstock used to be a nice company, but now they don't even deserve a zero star review! Stay away from them!

I was able to get 2 very nice fitted sheets from overstock for under 40$ plus shipping. They were on sale and have been very nice.

I was looking for a particular style of clothing, and upon research they linked me to several. I finally ordered 3 pieces. Two of the pieces were ridiculous. I wanted long pants, I got capris. What? I look again, and yes, the image I ordered were NOT capris. I look freaking awful in capris. Which is why I don't *%^&*() order capris. So I send a message "Hey I want long pants not capris." The response? Okay, well upload pictures of what you got versus what you ordered. Oh jesus christ, okay. I managed to figure out how to do that, and sent it off. It was ignored. I sent another email, got another "Send us the uploaded picture, etc." So I did. NOTHING. No refund, no response. FINALLY three weeks in, I get a vague "Okay so send us the bad ones." I did, but trust me when I say I was a bit worried.

Work, life, etc, Hey! Where's my refund! "Oh, hey, we're still researching." Excuse me? It's been a month and a half of emails and uploads. FINALLY Mysterious Worker was "We're still researching, and we received your return, but I'll go ahead and refund you even though blah blah blah."

Nope. I'm used to companies that DON'T make you jump through hoops and let you know immediately if they're sold out of what you ordered.