Overstock.comReviews 1,318

*DO NOT BUY IT*

First upon arrival you realize you over paid $200 for the couch. (Google the brand on box)
The couch itself it is HORRIBLE quality. Most uncomfortable (hard) and awkward couch you will find. The material is so bad. When you use it for 3 times, it will leave indented marks on the foam. Very visible and wont go away. It only gets worst!
One week with this couch barely using it. Only me and my wife, the couch looks atleast a year old.
SO once I contacted overtock about the problem. They said I would receive a call back in 2 business days because they had to open a case and everything was backed up due to the pandamic.
I called back again a week after, they tell me the same thing. Until they finally called me, exactly 31 days after the purchase. To tell me it had been 30 days and they couldn't do nothing about it! READ THAT AGAIN, BEFORE YOU THINK ABOUT DOING BUSINESS WITH OVERSTOCK
COMPLETE JOKE!

We recently purchased an Area Rug from Overstock. I have purchased a lot of rugs in my lifetime and this is the first time I've had any trouble. Everyone knows what a "Shipping Tube" is. It's a hard cardboard tube cut to the same length as the rug and is used to roll the rug around to be shipped. 'Simple' right? Apparently not! Our rug was folded like a Business Letter for the first 2 or 3 feet of the roll. After that the rug was rolled up very tightly so as to preserve the "Letter Folds" I assume. It now lays on our floor with an abundant amount of 'Creases' which
Will take forever to disappear if they ever do. I'm wondering why the rugs in the product listings do not have all the fold creases in them. I assume it's because they weren't packaged by the same level of "Morons" mine was. Do they care? You're kidding - Right!

Terrible shady company. More of a scam than a company. I ordered a desk for $360 its been weeks and my desk hasent even been shipped to me nor will they refund me. I don't have my money or my product. This is theft if I've ever seen it. They have no estimated shipping date nor do they have a person I can speak to about a refund. STAY AWAY FROM THIS SCAM. Keep your hard earned money because they don't care about you or what you ordered

I purchased a Charleston Atrium for over $5,000. After ordering, I was notified it would take 2 months to get. I live in AZ. And by the time I received it, it was too hot to put together. My husband was in the garage and noticed we received box 2 of 4 and 3 of 4. So where is 1 of 4 and 4 of 4. After many calls, on hold, and hangups, they told us someone would get back with us in 48 hours, Never happened, Then, I received an email telling me I was 6 days past the return date and to try to sell it on Craigs list or ebay. Are you serious? You can't sell half of anything, like they did to me. NEVER BUY FROM THESE RIP OFFS AGAIN!

Since I did eventually get this order, I would like to add an update with the rest of the story:

A few days after leaving the first review, I received a call and subsequent email from Overstock Representative Mary M (Escalations Specialist). She was very polite and explained that I shouldn't have received the email about paying for the return. She had already sent the delivery person an email to request status, and would call them if they didn't respond in 1 day. She did call them, and the next day, I was issued a delivery date.

A couple days later, the delivery arrived. I went out to meet the driver, but when the truck was opened, the package was extremely damaged, and through a gap in the packaging, I could see large cracks in the table inside. The driver also noticed this, and recommended that I reject the item, send it back, and get a refund. From his lack of surprise, I assume he knew it was damaged, but needed my personal rejection signature for some company policy reason.

I contacted Mary about this the same day, and she said that they would normally be able to refund or replace, but since that was the last item in stock, they could only refund. When I agreed to the refund, it was done very quickly. However, when she called the next day to tell me the refund had been completed, she mentioned a new shipment had come in, and I could choose to order the item again, if I wanted. She would give me a 15% off certificate for this order. I agreed to this.

A month later, a few days after the initial delivery estimate, I did receive my order successfully, and in good conditrion. I am very happy with it.

Summary:
- I'm increasing from 1 to 2 stars due to Mary's stellar customer service and resolution.
- Even though the customer service reps say they "escalate" your claim, it's very difficult to actually speak to the people they're supposedly "escalating" your claim to
- Overstock does a very bad job communicating with their delivery service
- The delivery service has an awful "auto-call" delivery scheduling system, which caused me to miss at least two delivery attempts

Beyond terrible, scammed twice in one transaction! First, I tried to cancel my order but nope they can't do that but said don't worry you can return it. Then I try to return an item that cost $150, they charge $50 to return it, then I call to dispute this, they sell me a membership, which they say is "free shipping", nope. What they did not say is that you only get store credit back(That was never told to me). I call them back, and they hassle me for a refund on the membership, and still will charge the $50 return shipping fee. Shameful.

I ordered two outdoor carpets. They sent me the tracking. The shipment took longer than expected. I understood with the current issues. The shipment arrived poorly packaged but I figured they were packaged tightly and two were still in there so I opened to check (it was a plastic wrapping only no box) Once opened I realized it was only one.

1. Customer service said it would take them 1-2 business days to SEE what happened
2. After 1-2 business days, they would just refund me
3. I requested to get my second outdoor carpet (I ordered two for a reason)
4. They can not send me a replacement (for something I paid for) because now they are out of stock
5. They can not give me a full refund because the item needs to be returned
6. Oh no, you opened it you can not return the item then so you won't get a full refund either way.

This was the first time with overstock and definitely the last. I now have an outdoor carpet I needed two of for the. Space and now only have one so I will need to spend MORE money because I need the two to match. STAY AWAY FROM OVERSTOCK

So they let us order the item online which was actually not in the storage at the moment and a week after they said SORRY, we will refund you because there is no such item. Excuse me are we living in the middle ages? The girl on the phone was trying to find us another item with pathetic 15% discount but then she just hung up. Ruined party is the least that bothers us. It's the customer service... well, there is none of customer service. Shame on you. Avoid if you are able to find it somewhere else!