Overstock.comReviews 1,318

This was my first time using Overstock and my last. I ordered my son's Christmas on 12/4, so the gift could come before Christmas. Then on 12/12 I received a message that the item was coming earlier than expected. On 12/20, I wake up to a messages that his gift will not come until 12/29. I called Overstock and they are telling me I have to contact a thrid party seller. I did business on their website. Why am I having to email some other company and wait 24 hours for them to respond. What do I tell my almost 3 year that have been excited about their gift? I should have used Amazon, like I did with my other gifts.

We deliberated on a Bookcase for some time comparing options from Overstock and many other stores. Eventually we chose Overstock because there was one on sale and it had a Ratuken discount.

Without any notification or warning, Overstock cancelled our order. Had I not logged on to check the status of the order, I would not have known. Customer service says that after I placed the order they realized they were out of stock. The plan to refund our money but now we have missed out on Black Friday discounts we could have got for alternative options.

We asked that they re-instate our order and that we would be happy to wait for re-stock but they refused. We asked that the promise to offer the item at the price we paid for when it came back in stock but they refused. They said when it comes back in stock we could talk to customer service about the "best price" but refused to promise it would be the same price. Even if it was, we have missed out on the Ratuken cashback offer on Black Friday.

We are devastated that we are now left without a bookcase and will have to pay hundreds more because of their mistake.

My advice to consumers, avoid Overstock; particularly if the product you want is running out. They may never fulfil your order and they won't even tell you when they cancel it.

DO NOT BUY FROM OVERSTOCK - I ORDERED FIVE ITEMS AND ONLY TWO MET MY SATISFACTION.
BECAREFUL ABOUT BUYING SHOES FROM PAIR MY SOLE - THEY DO NOT FIT AMERICAN SIZES AND THERE ISN'T ANYWAY TO LEAVE A REVIEW ON SITE. FURTHER YOU CAN'T EVEN CONTACT ANYONE TO INITIATE A RETURN - SO I AM STUCK WITH TWO PAIR OF SHOES WHICH ARE TWO SIZES TOO SMALL!
I ORDERED GRAY BATHSHEETS AND RECEIVED BEIGE AND OVERSTOCK WANTS TO CHARGE ME $15 TO RETURN SOMETHING THEY SCREWED UP... AGAIN I STUCK WITH TOWELS THAT DON'T FIT MY NEEDS.
DO NOT BUY FROM OVERSTOCK - HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCTS

Overstock refuses to pay for a needed consumer sweepstakes entry post office box denying people who want to enter an Overstock Sweepstakes program offered by Overstock to enter via Mail... clearly an unethical and unlawful practice... as the company providing the interface between Overstock and the Overstock Sweepstakes mail in entrant... Overstock senior management refuses to pay for this contracted service and with our hands on experience are not to be trusted..

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

Ordered, received and laundered. The sheets were very flimsley, smaller than regular queen sized for top sheet. They came out of dryer so wrinkled I should have ironed them, yes, I followed instructions on label. After I washed and dried I could not return. Do not waste your money and be careful when you purchase from overstock. If the price is to good to be true don't niu it. Could probably have gotten a better quality from Walmart.

Overstock does not stand behind products. Period. Bought a rolling chair for $177. Within two months it started shedding 1/32 - 1/16th inch ball bearings and now the chair is useless. Here is a link to the chair that is now out of stock (others to suffer the same fate) https://www.overstock.com/Home-Garden/Tufted-Velvet-Home-Office-Chair/*******/product.html?option=*******

Do not expect Overstock to stand up for the products they sell. Do not expect that the products they sell are anything but cheap junk made in China that should not have been sold to anyone. Beware

This company sent my package to the wrong address (not attached to my account). They said it was attached to my Apple Pay payment. Customer service refused to help me because they said it was a third party vendor item. Sent me numerous emails asking if I could pick it up ( I live in Florida and the item is in Kentucky). Finally they are asking if the item arrived safely and they will pick it up from the old address but I will he charged $30 for shipping). I have repeatedly told them I don't know the new owner of the home! I will never use this site again! Crooks... horrible treatment of customers and not smart knowing we have many options!

I ordered a small braided rug to use in front of my husband's chair. The fiber content is 65% polypropylene/35% nylon which has turned out to be a rather slick material. The rug slides when stepped on even though I
Put a rubber mesh pad under it. It created a very hazardous situation for my husband who has mobility issues. I started the process to return the rug for a refund. When offered the choice of a prepaid return label or to handle the return myself, I opted for the prepaid label. The charge was going to $24.06! I paid only $35 for the rug. I changed to the other option. Then I read the rest of the fine print. Overstock states they will inspect the returned item and then determine how much of the original purchase price they will return. Why in the world would I trust anyone at Overstock to deem to refund my $35 when I have stated in the reason for return that the rug has been walked on, "used" for their purposes? Everything about their return policy is highly questionable. I have unsubscribed from their emails and I will never shop Overstock.com again. Buyer Beware!

I WOULD GIVE THIS 0 STARS! This is the worst company to deal with. They do not care for customers. I purchased a fan on a saturday night a few minutes later a cancelled the transaction because i found it way cheaper on another site. I was informed that it was to late that it has been shipped i find that impossible. I called to cancel order they would not, I asked about matching the price they couldn't because I was not an O member which you have to pay $20 for it. After going back and forth they offer me the member for free so they can match the price. Once I asked to match the price overstock would not match it because it can not be a third party vendor. Overstock would rather loose business this way instead of pleasing a returning customer. This is my last time i would buy from this place. NEVER AGAIN.
BEWARE DO NOT BUY FROM THIS PLACE!

Rats. I messed up. I didn't know Overstock, but their ads were constantly on my laptop surrounding my email etc. I needed some bedding and towels. Went to Overstock. Prices weren't great, but on the order pages I noticed that it would say "1 set of 3" and that kind of thing, so I figured that meant 3 towels to a set, and the price seemed fair for 3 towels. When my order arrived, Overstock sent me crap merchandise that looked nothing like the photos and that did not match what I thought I had purchased. Overstock also sent me 1 towel and not 3 towles. When I went back to the website, I literally saw the words changing before my eyes. At one point it said 1 set of 2, then at another point it said 1 towel. Also the prices changed from what I was charged. And, worst of all, Overstock offered 15% off, then failed to give me the 15% off. Overstock promises in writing to send order confirmation to your email address, but in fact, it doesn't. Overstock has no customer service, either by phone or by email. Overstock refuses to communicate with customers after cheating them. All we can do is get the word out so people will learn before they are ripped off and cheated by Overstock.

I August I ordered a tv stand. I received my email that it was shipped. About 2 weeks later I received another email that it was undeliverable. I reordered the tv stand, A few weeks later I received a COAT RACK. Contacted Overstock and I had to reorder the tv stand. I just received my order and it was another COAT RACK. Called Overstock and they told me the tv stand is out of stock. It was not out of stock when I orginally ordered ordered it. Now I have to take my time to return the second coat rack. This is the first time I have ordered from Overstock and it is the LAST time. (I did find the EXACT same tv stand on another site for the same price!)

I purchased a Sheesham coffee table from overstock. It arrived in destination city 5 days before it was delivered. Delivery guy mishandled box. 2'x5'x2' and 112 lbs. had it on a 2wheeled cart on its end & flipped it end over end twice to get up on porch & thru my door. You could hear pieces inside box tumbling. Top of table had 12 in crack at corner. It had 6 slideout drawers that were completely inside & not flush with face of table. Extreme damage to rails that drawers slide on. Backstop piece keeps drawers from sliding into unit was broken hence they were inside tossing & turning with each flip of the box. Then it's taking a week to be picked back up by same delivery service that broke it. EFW. They got paid to deliver it & will get paid againTo pick it up after they broke it Table was nowhere near packaged correctly. Drawers were not secured. Minimal styrofoam was used. A 4 inch piece on each corner and a couple l shaped pieces in between. A thin sheet wrapped around it. When I opened box, corner pieces were ‘floating' on top of table leaving no protection at all on corners. Over all a terrible experience. I will say that Katie, the lady(CSR) From Overstock I dealt with was very professional & stayed in contact with me during this process of returning this table. It does look nice in the picture. And actually looked nice on the outside except for the crack. Drawers and internal workings were kinda chincy for a $700 coffee table.

I ordered two nightstands that is Nicole Miller Jesse Side Table Nightstand High Gloss Acrylic legs, payed $804 at the Overstock.com
Each of them had missing parts ( door pulls) and damaged.
I asked them to pick them up and they refused to cordinate the pick up.
I asked for discount if they couldn't pick them up and they sent me 15% coupon. I complained then they offered $120 discount. I never receive the credits nor the door pulls that they confirmed to send. The damaged pieces are still sittling in my bedroom. It was like a scam. I could not believe what I expericened with this big company. Once they get your money, they refuse to be fair. They care less about the customer service. I felt like I was dealing with a terrible company in thrid world country.
I wasted my time, and money. Be cauciouse!
I am not a good writer and I hardly ever write a review but I wanted share my experience, so the other buyers don't make mistake like I did. I wish I could upload pictures.
Isabel

Hands down the worst company I have ever done business with. After weeks of searching for the perfect desk for my wife and I's office we finally found the exact one we wanted. After being beyond thrilled, we waited nearly 3 weeks for delivery. 72 hours before we were about to receive our purchase we were informed that the item we bought was given to another individual and we would not be receiving it. Their customer care was beyond useless and tried to sugar coat the issue by passing the blame to a third party vendor. After blaming the vendor who handles your inventory, their company did nothing to rectify the issue other than simply reimburse us our money. Now we are left high and dry with no home office for several more weeks, and will either have to completely redesign our office or spend endless hours trying to find the perfect desk yet again. I absolutely will never use their company again, and will be certain to persuade others to not do so as well!