Overnight PrintsReviews 401

Over the last few years, working with Overnight Prints has been a horrible nightmare. We receive approximately 50% of orders later than the date we requested the items. Often, with overnight printing we get the order late which defies any reason as to why the company is called overnight prints or why they charge extra for overnight printing and delivery.

Furthermore, we've talked to customer service quite a few times, and over the last 2-3 years their response has been "we're really busy right now". It just seems that no one cares.

Lastly, the way the company phrases the email they send out to write a review is skewed so that it seems they are asking whether you received your order rather than write an honest review.

See below:

Please choose one of the following options below...

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Yes, I received my order.

Please give us some feedback regarding your purchase by clicking on the link below.

Backside of card printed slightly off-center, but were passable considering the time crunch; I may have requested a reprint had I more time. This may be because my order was rushed and overnighted, I doubt quality control would have let it pass if there was time for reprint.

This being said, the cards are great quality and otherwise look fantastic! I would use overnight prints again in a rush, as my cards were overnighted and arrived by my deadline.

Overnight Prints does excellent work, above and beyond any other company I've used. As a graphic artist, I use OP for every print job I'm hired for. The website is very easy to navigate and if you have a question, their online chat expert speeds right through your question with a solution. I have received more business since using OP and will continue to use them for every single project. You guys are amazing, and I appreciate the hard work and effort you put into each and every order. Even when speaking to OP directly (I was given my own special direct phone number; never have to leave a message!), their staff is knowledgeable, and if they don't know the answer they NEVER guess. They kindly put you on hold until they have a clear and accurate answer to your question. Fabulous company, outstanding staff! Couldn't ask for more.

I've been a customer for several years and really never ran across any issues. If so, I would either be notified with order placed on hold or Overnight Prints would work diligently to solve the issue. I placed an order back in May and when client received products they we're blurry. I was out of the country when I was informed that product was unsatisfactory and had little to no way of handling business. When I finally was able to communicate via email both reps were more concerned about informing me that Overnight doesn't offer refunds than providing me a resolution. I wasn't concerned about refund I just wanted quality products to provide to client. After communicating with 2 different reps which took over 24 hrs to respond to each email and emailing the defect products I still didn't get a resolution. I decided to call and rep told me that she saw that the original images were blurry and she could see the problem. My question, if you see that an image is blurry shouldn't you have placed on hold? Anyways the 3 rep was nice enough to value my business and stated she would reorder products with the updated images that were loaded. When I received the new product I received 100 of the correct products and 25 of the same old blurry products that I already had received. Not satisfied with the way this was handled and not to mention client had to wait almost a month for products and was still short 25 count of the corrected products.

Wonderful quality and very professionally handled. Unfortunately, if you DON'T live in California, you definitely pay for the service, as the shipping charges are pricey, especially since they won't even ship the product for 2 weeks if you DON'T use the highest priority services.

Since I tend to order low-priced items, the shipping charges end up costing more than the items themselves.

I have used Overnight Prints for many orders over the past few years. I have always been fully satisfied with the quality of the order. This was the exception. Of the 1000 cards I ordered, the first 100 were unusable since the print was displaced to the right so the bottom strip was lacking on the lower left and some of the wording from another card was placed on the left side. In addition, in all 1000 cards, the bottom stripe is narrower than in my previous orders using the same template.

My postcards arrived right on time and they look great. Definitely will order more products in the future.

I am EXTREMELY dissatisfied with the product I received. I have received multiple complaints that the product is smudged, scuffed or even torn, seemingly all on spots of importance (dates/locations etc) which makes it very difficult. While there is to be SOME expected handling marks on the USPS side, the smudging shows that the prints were not printed on a quality printer/ not given proper dry time. Not a single person whom I have spoken to has received a nice looking product from this order.
Furthermore, there are some people who have not even received their postcard, despite being on the mailing list I submitted, and despite being sent about two weeks ago. I know they are not simply stuck in the mail, because I have a few individuals who live in the same neighborhood; one has received the card, while the other hasn't (about 4 cases of this example). I have also double checked with every one who has told me they haven't received the card, to make sure I had the proper address, and in every situation the address submitted is correct.
I am very disappointed in the product that was received, it not only makes me look bad, and is causing me great headache (I now have 97 people reaching out to me for details that could have/should have been seen on the mailed product; which is a nightmare), but is a very bad mark on Overnight Prints.