Otel.comReviews 90

AVOID!

** SINCE EMAILING OTEL.COM REGARDING THE 5 STAR RATING THEY CLEARLY SHOW ON THEIR WEBSITE THEY HAVE NOW CHANGED THE HOTEL TO A 4 STAR**
SEE SCREENSHOTS OF WHEN I BOOKED WITH OTEL.COM CLEARLY SHOWING 5 STAR TO TODAY NOW SHOWING A 4 STAR! SCAMMERS!

We booked our hotel in Mexico back in March. Otel.com clearly state on their website that the hotel is a 5star hotel.
When we arrived at the hotel we could tell straight away the quality and cleanliness of the hotel was not a 5 star!
The room was filthy, the food was terrible ( we had to send our food back) and there were a list of other issues that we encountered in our cut short stay.
There was no manager, we could only complain to our ''butler'' who told us he could not help us with our complaints.
He did confirm that hotel is NOT a 5 star and in fact a 4 Diamond that we had never heard of being form the UK.

We had to check out less than 24hours after arriving due to the many issues we had. We were meant to be staying 4 nights.
The manager arrived as we were leaving and told us it was up to otel.com to refund us and deal with our complaint. He could only apologies for otel.com deceiving us with their 5 star rating on their page and advised us they have never been a 5 star hotel.

I emailed them immediately. I had to wait 2 weeks to get a response even though I spoke with many of their employees on chat every other day who would constantly tell me someone is working on my case and i will receive a response later that day! This never happened. When i did receive a response it was from someone with broken english who simply told us they have rejected our requests.
I have never dealt with a company who lies on their website they did not acknowledge or take ANY responsibility for anything that I wrote in the countless emails to them.

AVOID this company they have zero customer service. If you have an issue it will not be dealt with!

I booked a room at the Chelsea Hotel in Toronto using Trivago. I thought I was booking through hotels.com, which is fairly well established, but it wasnt until I got my confirmation that I realized Id booked through otel.com.

Having never heard of otel.com, I did a search of reviews and felt a pit in my stomach when I read all the horrible experiences people had with this company.

Luckily for us, our reservation promptly went through to the Chelsea Hotel without issue, and the room was about half the price of what the hotel charges on its website. Furthermore, our itinerary changed, and we had to cancel our reservation. Again, the refund was prompt and painlessno questions asked.

I wouldnt hesitate to use otel.com in the future. Whatever issues the company was having appear to be resolved, and our experience was highly favourable.

Last month I booked my hotel through Otel.com, not only were the dates switched so when I arrived to check in I was told They couldn't help me, I had to pay expedia.com to help book a room with 3 crying children in the car that day after a 4 hr drive just to have a place to sleep. Which brings me to they wouldn't cancel the reservations for a month away. Forcing me to drive back to Orlando the NEXT MONTH. Taking more time off from work, more gas, another 4 hrs to drive and more Disney tickets so my children weren't bored siting in a hotel missing school. Now let's talk about Otel.com telling me the HOTEL would NOT REFUND me, and upon arrival to the hotel today the hotel MANAGEMENT SAID HE WOULD HAVE GLADLY REFUNDED MY RESERVATION. THAT OTEL.COM never contacted them & they never make a guest feel trapped in a bad reservation /room. Also I have a email that states my room was completely paid for all I needed to do was print the voucher, but upon arrival they didn't see my reservation, then told me I have to pay 18 plus change fee. And it was coming from "otel.com side" that if it was from Rosen Inn@ Pointe they would gladly reverse the fee. Now let's talk about how I was told this was 2 Queen beds that would accommodate 5 people. Only having 1 adult & 3 children... I told them 5 people because my 15 yrs old son is 6"4 so I knew we needed a bigger room/beds. I get here and I'm placed in a room with 2 full beds. Small room, so small in fact I can't use the restroom without my legs touching the toilet paper roll & blocking me from using the tissue. The manager at this hotel said this is the biggest room they have. Not to mention my Autistic 4 year old child's Birthday weekend is ruined.! This OTEL.COM IS THE WORST, UNTRUSTWORTHY, CRIMINALS. PLEASE TAKE HEED TO MY BAD EXPERIENCE WITH THEM. AGAIN THIS Seems like a scamming site. And what I'm being told by the manager here this is NOT THE FIRST TIME THEY'VE HAD PROBLEMS FROM OTEL.COM..

I booked a room for a hotel in Italy thru Otel.com and it ended up being booked for a month too early. One of the biggest reasons for this was that their site fails to confirm your info just before you book and pay. Every other site I booked thru has a pop up at the end of the booking sequence showing you all the details of your booking-dates, room request, hotel etc except for this one. Once I hit pay the details came up and I immediately realized it was booked for the wrong date. All my attempts to get it changed thru customer service-now that's a joke- and live chat etc fell on deaf ears. It was booked months ahead of time. Beware it the worst booking site I used for the trip and customer service is non-existent. My attempt to reverse it thru my credit card company failed. I will never use Otel.com again.

Fraud! Tried to book a hotel for Vegas through Otel.com. Once I selected the law rate and entered all of my information and credit card information it redirected me back to the start with almost double the cost of the same room! I clicked to speak to a customer service representative. I received Tolga out of Istanbul, Turkey. Tolga was absolutely the WORST customer service representative I have ever dealt with. They said there was no manager, 1-800 phone number and if I called Turkey in the morning to speak with a manager Tolga said he would be answering my call. I would give no-stars, but it does not let me.
This is FRAUD! Stay away!

Took my money and sent me a voucher. When I got to the hotel, there was no reservation. I was the second customer of otel.com turned away that day by the hotel, which had no available rooms and confirmed that Otel.com never attempted to book a room. otel.com told me they booked me at an alternative (inferior) motel for the same price, 3 hours away from where I was. I told them to screw off and refund my money. They haven't refunded my money and I have reported them to the Federal Trade Commission.

I used this website to book a hotel. I was sent a confirmation email stating that my room was booked and my credit card had been charged. Over a week later I received another email saying that they have failed to reserve a room for me. Then I received THREE more emails confirming that I had a room. When I arrived at the hotel, they could not find my reservation. After about 15 minutes of searching cancelations from the last month, they found mine and told me that my travel agent (otel.com) had canceled my reservation. They also told me they were full and didn't have a single room available. After complaining on their website, they accused me of making and canceling several reservations for the same day, and then accused the hotel of canceling my reservation. They claim they will refund my money, I'm still waiting to see if that will happen. I would NEVER use this website again.