Otel.comReviews 90

Hello to all the people who read my review!
This site is a huge fraud!
You paid for your vacation? You can forget about your money.
No costumer service! Just liesssssss.
I booked a vacation in "Almyra" hotel trough this web site (otels.com) and paid for this vacation on 18. 7. 19.
A couple days ago i received a message from the website service that my booking was canceled by me.
I didn't cancel this booking, because i already paid for the flight tickets.
I contacted the customer service of the site and they told me I canceled the order on 19. 9. 19 and that the money would return up to 14 business days.
I spoke to several service representatives of the site and realized that this was a fraud!
The webmaster claims that I canceled the booking, he does not want to send me a reference on the cancellation. When I checked my credit charges, I saw that he owed me the amount on July 23,2019.
Now is 15. 8. 19 and i didn't see the refund.
I want to see my refund now! Immediately!
I think the Israeli police would be happy to handle such a fraud site!
I'm not going to leave the issue untouched!

Otel is a scam. Do not use them. I cancelled my hotel reservation well before the cancellation deadline. I received a confirmation email saying the refund would take 10-14 days. I waited. No refund. I emailed them. It took about 3 weeks to get a response. That response claimed technical problems and it would take another ten days. I have gone to my credit card company for a refund. I still do not have a refund. I cannot understand why they appear on any referral web site.

Avoid these as a plague, I've made an attempt to book a hotel stay with them, the booking did not go through for whatever reason but my card was charged, I have contacted them several times and received different contradictory messages, rang them which costed me a 15 pounds bill for 5 minutes conversation, they reassured me that they have not charged me on their side and the payment is pending but took the money anyway and later denied and insisted that they've not charged my card! It took me days and long conversations with my bank to recover the money! Scammers, unacceptable and hope that your scam company will disappear not to be seen or heard forever!

I was charged twice by Otel.com for a single booking. I've attempted to contact them by every option available on their website. I've been blocked from calling their support number (wow, that's great customer support), their live chat is only intermittently available (and when it was, I was directed to put in a ticket "since that wasn't an issue they could help with"), and no one has responded to my support request that I put in 3 days ago. Overall, I would be surprised to find out that this site is anything other than a poorly run scam. If I could give a rating less than one star, I would.

I have made 2 reservations on 7 and 31 December from OTEL.COM When I called these hotels, they told me that my reservations were not visible on their system. I called OTEL.COM back quickly; however they stalled me for days. They finally canceled my reservations without any reason. They have still not paid my money back. Also I missed the chance of early booking. The price of related hotels rised and my loss was more than $ 500. I'm gonna have to go to court for all of these. I am warning you: don't book on this OTEL.COM. Reservation ID: ******* and 182E6D1.

I booked the Coco Key hotel in Florida at Dec. 27 2018, but when I check in and they said the booking was cancelled by Otel.com, I stay outside without hotel room with my family for few hours and didn't got fixed, they didn't help us book another hotel and didn't refund to me yet, I must book another hotel and paid the full price by myself. I waste another $200 to called Otel.com customer service because they just put me on hold, They are in Turkey, it charged international call, very bad service. I will report it as most as I can, and ask my lawyer anything we can do?
Don't use this company! All lier!

DO NOT BOOK THROUGH OTEL.COM, METGLOBAL.COM OR HOTELS PRO! Absolutely be warned! I paid upfront a month in advance for my reservation and when I arrived at the hotel, they didn't have my reservation. I then had to pay the full amount again with the hotel, because the offer I paid for with "Otel.com" was never agreed on. After several promises that it would be resolved, the hotel informed me that Otel.com would take care of the costs... but then the OTEL.COM "company credit card in Istanbul" declined twice. I now have two charges and had to put in a dispute claim with my credit card company! DO NOT BUY OR BOOK ANY TICKET FROM OTEL.COM / METGLOBAL.COM / HOTELS PRO!

I also had the worst and most unbelievable appalling service with otel.com!

Never use them! Fraud, fraud, fraud! This company is very bad! Im contacting my lawyers!

All of our flights were canceled due to a strike in Buenos Aires - we planned to stay at a hotel booked here. After the 2 day strike, we planned to go to the hotel but we couldnt get flights for another 2 days due to the backlog. We called there customer service several times of this hotel and they were really unhelpful and awful. We explained about this situation due to unforeseen circumstances but they were uninterested. We lost like $800USD!

This company is extremely poor with customer service and is not interested in helping anyone. Please avoid 100% this company! Never use them!

I paid for a hotel room and the hotel is telling me I have no reservation. I was charged the amount of $272.34 and I can't get any information from the hotel or the booking website. They say it was nonrefundable and yet I don't have a reservation. How can I pay for a room reservation that doesn't exist? I am concerned based on others reviews that this whole set-up is a scam to take peoples money and then never go through the hotel to book the room. I want to book another room but I can't until I have this amount refunded back to me as it was close to $300 that I would be out if this is as illegitimate as it seems.

I have sent the seller multiple online messages and called but have gotten no answers. They cancelled my booking and said they fixed it in their system, but Team America has no record of it being reinstated and the hotel has no booking for me. I did not pay for a service that I am not receiving and I am not getting any word back from the company. This whole set-up is a scam that lures people to book rooms and then doesn't provide them with the service (room) they paid for.

On 12 November, I booked a room through Trivago for 4 nights at the Grandhotel Hessischer Hof. Shortly thereafter, I received a bizarre-looking confirmation email from a company named Otel.com stating that I "might not be able to get a confirmation from the hotel if you try to get in contact with them."

This seemed very suspicious to me, so I called the hotel to see if there were even any rooms available for the selected dates. None - they were fully booked. I then attempted to call Otel.com on +90 850 502 77 69 to cancel - the number did not work and several times gave an automated message saying "This number is not in service." More red flags!

Finally, I able to get through using their live chat and was connected to 'Tolga', who rudely assured me that rooms were available, despite the hotel confirming that there were not. This was not good enough for me, so I requested a free cancellation and full refund. This was confirmed by another representative, Okan Akkus in an email on 12 November, stating "By visiting the 'my Account' page at otel.com you can confirm the cancelled status of the booking. [...] Please allow time for the refund to reflect on your statement."

On 16 November, I checked the My Account tab - the booking still showed active and not cancelled. Erge Koyuncu responded via a ticket that "there might have been an update problem in [my] account" and to please wait 7-14 business days for the refund to appear in my credit card statement.

17 business days later on 7 November, I contacted Otel.com via their ticketing system to inform them that the refund had not come through. No response. I then tried the chat line and was informed by 'Ahmed' that Erge Koyuncu was handling this and was not currently in the office. I asked him to ensure that she would respond when she came online tomorrow; he assured me that she would.

No response overnight and no word, so I contacted them again the following day on 8 November. Again, no response.

I called several more times and (this time!) managed to get through - I was told that they were following this up 'internally' (no proof of that, of course) and that they appreciated my patience.

Finally, on 13 November, I received an email from Yuliya Inan claiming that there had been issues "between the banks sides" and this had caused the refund not to go through. She claimed the refund had been applied again that day and I should wait a further 10 to 15 business days for this to be reflected on my statement.

Following this email, I contacted Otel.com on 14 November and advised that this was not good enough. I requested a copy of the remittance advice for both "refunds" as well as the contact details for a manager to escalate the issue. Both requests were rudely refused.

I will now be opening up a fraud investigation with our credit card company, as well as posting this review to as many sites as possible.

STAY AWAY! What a rip-off company!
Was searching their site with the filter to allow pets... booked a property and called the hotel direct to reconfirm pets allowed and told NO.
Immediately (5 minutes) tried their customer service number which did not operate so used their live chat feature and explained the error and asked for a refund. Was told NO.

By the way, the confirmation form says under Cancellation Policies in BOLD: Free Cancellation - 2 Days Remaining. In fine print below it says "this product is non-refundable at this time"

I now have lost my $368 needed for a room to escape the hurricane approaching. This company should be ashamed of their practices!

I booked a hotel in Newport Beach, CA through otel.com. I booked it, but it did not have a page to confirm the information before it was paid. The dates had been switched and I then saw that the confirmation dates were incorrect. I immediately cancelled the reservation. Not only is the cost not refundable, but since I cancelled it they say I don't have a room. I paid $165, but now have no room, no refund. I called the hotel, and there WASN'T A BOOKING IN MY NAME MADE! OTEL.COM IS TAKING YOUR CREDIT CARD INFORMATION, TAKING YOUR MONEY, AND HAS A WEBSITE THAT PURPOSELY CHANGES THE DATES SO THAT THEY DON'T HAVE TO ACTUALLY BOOK YOU A HOTEL, AND THEY GET OUT OF REFUNDING YOU... The company is in Turkey, and does not have a 1-800 number. You have to just call Turkey, which is ridiculous. I have now being trying to fix this for 3 hours... #otel.com #scam #otel. Comscam #otel. Comfraud #fraud #otel. Comcreditcardfraud

Like the other reviews, I paid for a hotel room because of price and discover that they take your money and DO NOT MAKE RESERVATION WITH HOTEL
The reservation number they issue you with has nothing to do with the hotel. If you contact the hotel you will find that there is NO RESERVATION. When you contact them they say they have asked the hotel for one and are waiting. You can wait indefinitely. By then you miss your cancellation period and guess what? Your money is donated to their Turkish coffers