OSM Worldwide

Tracking is incorrect, company lies about status, Customer Service copies and pastes boilerplate from the website when inquiry is made. Different Customer Service agents give wildly different reasons for delays, and use phrasing like, "Hopefully, it will be delivered by...", and "It appears to be lost in transit...", none of which gives hope that their "data-driven" service is any less fictional than their parcel status reporting. Most recent experience: item shipped 24 July was received in Secaucus, NJ on 27 July...and has now been there for over a month. OSM denies they have it, claims Secaucus is NOT a facility, but just "a zip code." Status shows "Picked up by shipping partner"; guess who "shipping partner" is: OSM Worldwide. Two Customer non-Service reps say " Picked up" doesn't really mean what the entire English-speaking world thinks it means...turns out it means "logged into the system". Who knew? Worst service ever. Screenshot from OSM Worldwide tracking web page is from 27 August.

OSM lost my package in York Pa. For over 4 days without updates except a stale message "USPS awaiting item". I guess they sent it by horse and buggy, MAYBE BY FOOT to USPS, very sad, and not at all anything close to decent service.

I will do 0 if I can. This shipping company will use 5 days shipping a package from Atlanta to Alabama, how that gonna be happened in 21th century.

My package has been sitting in their warehouse or whatever exactly 45 min away from my address for 14 F***ING DAYS! If I were the CEO of OSM WORLDWIDE I would be too embarrassed to admit it. They should be put out of business and the buildings burned to the ground to purify the ground! Do NOT use these people!

I ordered something that was being shipped through OSM. After processing It was "shipped" on the 7th and I kept a close eye on the tracking and the first update I got was on the 15th and it was still at there facility after finally leaving there facility and making it to IL on the 18th it has just been sitting there it is now the 21st with no word on when im going to see my package. Absolute slowest shipping partner there is.

This "shipping partner" is not able to fulfill any of its promises and should not be used. Customers are furious about waiting 2+ weeks for packages to be handed off to USPS. Missed promised delivery dates for pre-Christmas but also created 2 week delay in mid January. Awful.

Waiting ten days so far for OSM to move a package from Illinois to the nearest Illinois post office for shipment to Wisconsin. TEN DAYS and it's still in the hands of OSM. Horrible service!

If you want to watch whatever you ordered, bounce around the country for a week...move further away from you and then come back to your state and overshoot your location by 30 miles then sit for a few days...and wonder when or if you will ever get your package...then this is the shipping company for you. If I had known this company used OSM I never would have placed an order.

Ordered a book paying for standard shipping. I assumed this meant it was going parcel post, but oh boy was I wrong; I checked the tracking and found some bizarre company I had never heard of was shipping it. The vendor promptly dropped it off, and it stayed at their warehouse in New Jersey for nearly 2 weeks with no updates. After 11 days it somehow made it to Illinois, then Michigan, where they dropped it off at the Post Office and it got to me the next day.

This company had my package in their possession for over 2 weeks with no updates. Then they turned my package over to the Postal Service, who not only started giving me regular updates, but they had it at my door within 12 hours.

Essentially, I paid the person who sold me a book to pay OMS to deliver the book to the Post Office, and then OMS paid the Postal Service to actually deliver it to me. How is this a viable business? If you are thinking about using this company to ship things, look elsewhere. The Post Office is probably cheaper and won't leave your customers wondering what kind of sketchy business partner you've decided to ship with. I certainly won't be ordering from any vendor who ships with them again.

Have held onto my package for 3 days moving it only 1,000 miles. Not sure if this is some kind of money making loophole for them or what, but I paid extra for shipping just to get my package handed of to a sub-par "partner".

I am sweating out my 3rd experience with these people. If businesses that use them would appreciate how much damage they are doing to their business this problem would go away. Anymore, if I suspect OSM is involved I will not purchase. I've never run a shipping company but am absolutely sure I could do a better job.

I ordered a package through a reputable Resaler. They had said it would take 7-10 business days to be delivered. Well we are coming up on 10 days and nothing. When I track the package the USPS states that it was picked up by OSM 8 days ago and hasn't moved since. When I reached out to OSM I got a generic response and was given no help. If you see that OSM is going to handle your package request a different shipping method. If you are a business DO NOT WORK WITH OSM! It will negatively affect your business! Update. Now two weeks later my package has gone from one sate over (new jersey) to Illinois, and then to Pennsylvania. Still waiting...

Still waiting on an order from Viasox as OSM has had it either sitting and waiting, floating up to Canada and back. It's been 6 days and was supposed to be expedited shipping. From now on I will ask before I order and if OSM is involved, I won't order! Horrible service!

My item was picked up by OSM Worldwide in Montgomery IL or Aug 4. On August 9,5 days later, it was in Glendale Heights, IL. According to Google Maps, It took 5 days to travel less than 25 miles which should have been a 45 minute trip. On Aug 11, the product arrived in Las Vegas and should be delivered to me on Monday. Why so long? Why did they fart around with my package for 5 days?

If you're using this company to distribute packages you should call them up and ask them if they're willing to pay for all of the lost revenue they've cost you. I've sworn off three online retailers I used to order make $200-$400 worth of products multiple times a years because they chose OSM. I'll give them credit for being consistent. Consistently terrible to the point I had no choice but take action of banning anyone using OSM as an intermediary

If a company uses OSM, we know they care only about saving money and not about customer satisfaction.

It baffles me ANY company would use OSM, as they ALSO happen to provide the absolute worst customer service of ANY shipper within the US.

Bottom line, from the customer perspective, they are absolute garbage. I only wish companies would consider this before partnering with them.

I get shipments from all over the world, and it is FASTER to get something from China, India, Europe, have it go through customs, wait to be transferred to a US carrier, and be delivered direct or even last-mile delivery service, than to get ANYTHING domestically from OSM. The delays are insane, unnecessary, and show a lazy freakin' company, when they let items sit for 4-5 days (yes, business days), without ANY movement.

BOTTOM LINE: OSM is the worst.
If I knew before ordering that a company used OSM, I would *NOT* order from that company again!