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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Vincenzo P.
1 review
0 helpful votes
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My only complaint was that it showed me a higher price then when I selected my size it dropped. The price should be a range.

Date of experience: November 6, 2012
Susan B.
4 reviews
0 helpful votes
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Shoes did not fit
November 6, 2012

Shoes did not fit. Size was too narrow.

Date of experience: November 6, 2012
donna g.
1 review
0 helpful votes
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I wear size 8 shoes but these seem a little larger but still comfortable.

Date of experience: November 5, 2012
Samuel K.
8 reviews
0 helpful votes
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This process was easy and quick and met all my expectations.
Thank you.

Date of experience: November 5, 2012
Barry W.
6 reviews
0 helpful votes
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Coupon did not work
November 4, 2012

Coupon did not work

Date of experience: November 4, 2012
Albert Y.
16 reviews
0 helpful votes
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N/A
November 4, 2012

N/A

Date of experience: November 4, 2012
Pat C.
1 review
0 helpful votes
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I exchanged the Aetrex sock order with a different style of Aetrex socks. The customer service was amazing! We received our original package about 5 pm on a Saturday. I sent an exchange request about 7 pm and received an email response early the next day. Great business to purchase from!

Date of experience: November 1, 2012
ME L.
1 review
0 helpful votes
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Loved my experience with the company
November 1, 2012

Loved my experience with the company. This particular shoe is little bulky and heavy but well constructed.

Date of experience: November 1, 2012
RON P.
1 review
0 helpful votes
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I was very satisfied with the all around service.I had to exchange a pair of shoes and it was no problem.The girl that i talked to was very polite and it was very easy.The shoes are great and so is your service.I will tell anyone and everyone about my shopping experience with WWW.ORTHOTICSHOP.COM.

Date of experience: October 31, 2012
Donald K.
19 reviews
0 helpful votes
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I made an error on the order size
October 31, 2012

I made an error on the order size. I emailed a correction and they corrected it immediately.

Date of experience: October 31, 2012
Susan Z.
5 reviews
0 helpful votes
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...
October 31, 2012

Date of experience: October 31, 2012
Lenore G.
1 review
0 helpful votes
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The orthotics I ordered arrived to my home within a day or two--so fast I could hardly believe it. This is my second order from this company and I will place orders again.

Date of experience: October 30, 2012
Kathy E.
8 reviews
0 helpful votes
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The website was friendly and I loved the free shipping.

Date of experience: October 30, 2012
mike S.
8 reviews
0 helpful votes
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The shoes are very comfortable
October 30, 2012

The shoes are very comfortable. Will but another pair when the time comes

Date of experience: October 30, 2012
Charles B.
8 reviews
0 helpful votes
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Overall shopping experience was excellent
October 30, 2012

Overall shopping experience was excellent

Date of experience: October 30, 2012
Judy V.
8 reviews
0 helpful votes
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The "On Your Toes" powder worked!
October 30, 2012

The "On Your Toes" powder worked! No more wretchedly stinky feet! We'll have to see if it actually lasts 6 months (it's only been a couple of weeks), but I'm thrilled with it so far. :)

Date of experience: October 30, 2012
Patricia K.
12 reviews
0 helpful votes
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Pretty painless shopping experience, good selection, quick delivery

Date of experience: October 29, 2012
Erica L.
2 reviews
0 helpful votes
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Fast, easy and nicely priced!
October 29, 2012

Fast, easy and nicely priced!

Date of experience: October 29, 2012
Sheryl R.
1 review
0 helpful votes
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Easy to navigate and love that you have paypal
October 29, 2012

Easy to navigate and love that you have paypal

Date of experience: October 29, 2012
Nancy K.
1 review
0 helpful votes
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I receved one show wide which that is what I ordered and the other shoe is xwide. Very diappointed also shoes fit one size to small. Going to send back shoes.

Date of experience: October 27, 2012