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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Debra S.
4 reviews
0 helpful votes
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Thank you for the free shipping
November 17, 2012

Thank you for the free shipping. It makes a difference.

Date of experience: November 17, 2012
PATRICIA G.
2 reviews
0 helpful votes
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Great price on shoes..
November 15, 2012

Great price on shoes.only shoes we wear for work..

Date of experience: November 15, 2012
Fazia B.
1 review
0 helpful votes
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How can I get the coupons
November 14, 2012

How can I get the coupons

Date of experience: November 14, 2012
HT G.
1 review
0 helpful votes
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Recd item quickly
November 14, 2012

Recd item quickly. Great price. Would buy from again. Thanks

Date of experience: November 14, 2012
Judy R.
4 reviews
0 helpful votes
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The slippers are great
November 14, 2012

The slippers are great. My heel pain has been reduced greatly and I never have any pain while wearing them.

Date of experience: November 14, 2012
Barry P.
3 reviews
0 helpful votes
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Had a great experience in dealing with the OS, and customer service was particularly helpful. I wrote a note with questions on a Friday night and promptly heard back and had all the info I needed to order on Saturday EVEN though they were closed! In other words, they were that attentive which was appreciated. I also got a callback so I am likely to be a repeat customer.

Date of experience: November 13, 2012
Mark G.
1 review
0 helpful votes
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Awaiting full refund at this time
November 12, 2012

Awaiting full refund at this time. Sent the product back last week as directed. I was astonished by the product. It was so thin. No support. Insoles would have been just as good. For that price ($*** - Archcrafters Custom Running insoles) I was expecting heavy duty full length orthotics like the pair I had. I now notice it does say "insoles" hmmm. I tried them for a couple of days to make sure. Right foot big toe was killing me. I had enough. On the upside, I thought I would have to take a financial loss. I was surprised by their quick reaction to offer a refund. Still waiting so jury is out. They should call them custom insoles. They are clearly not orthotics. Offered to mail one of mine to them before purchase. They said I could do that after I paid. Never happened. I emailed photos of my orthotics and details. No response. Not sure if they even looked at them. Live and learn.

Date of experience: November 12, 2012
Lori s.
1 review
0 helpful votes
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My husband LOVES the insoles we purchased!
November 12, 2012

My husband LOVES the insoles we purchased! He is very happy.

Date of experience: November 12, 2012
Sophia D.
7 reviews
0 helpful votes
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Quick and easy
November 12, 2012

Quick and easy
I now own Orthaheel walking shoes, sandals, and slippers and can't tell you how much better my feet feel after dealing with plantar fasciitis. I can walk without pain.

Date of experience: November 12, 2012
Roland G.
1 review
0 helpful votes
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Wife loves the shoes!
November 11, 2012

Wife loves the shoes!

Date of experience: November 11, 2012
Nancy S.
2 reviews
0 helpful votes
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Shoes were exactly as described
November 11, 2012

Shoes were exactly as described. Quick shipping.

Date of experience: November 11, 2012
Barry M.
5 reviews
0 helpful votes
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I have been using the Cool Gear bottle since receiving it as a gift some time ago. Found your website after locating the bottle on AMAZON. Since you offer free shipping, I'll place my order with you. Thanks.
Now my wife also has her own bottle and we have a spare.
SHOULD HAVE ORDERED SOME EXTRA STRESS AND THE SMALLER BOTTLE FOR OUR GRANDDAUGHTER.
Happy to recommend Orthotic Shop.

Date of experience: November 11, 2012
Lisa X.
16 reviews
0 helpful votes
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The slippers have gone a long way to give me some relief from my plantar fasciitis. I highly recommend them.

Date of experience: November 10, 2012
cathy A.
1 review
0 helpful votes
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Easy
November 10, 2012

Easy

Date of experience: November 10, 2012
Elizabeth U.
4 reviews
0 helpful votes
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You guys were great!
November 9, 2012

You guys were great! Will definitely shop with you again.

Date of experience: November 9, 2012
Erana C.
1 review
0 helpful votes
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The prices were realistic, and shipping costs were clearly
Defined with no hidden costs. The quality of the product is
Excellent and I'm sure will give immense wearing pleasure. As
They look durable it maybe quite sometime before another pair is required unless a change of style is opted for.

Date of experience: November 8, 2012
Bradley S.
7 reviews
0 helpful votes
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Great products at fair prices
November 8, 2012

Great products at fair prices. I wish I'd known about this site years ago!

Date of experience: November 8, 2012
tami P.
2 reviews
0 helpful votes
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Site was very easy to navigate, found what i needed right away, pricing is reasonable, the product seams to be of good quality.

Date of experience: November 7, 2012
MIKE B.
2 reviews
0 helpful votes
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Extremely fast service, good prices, wish they had sizes for extra-large men

Date of experience: November 7, 2012
Diane L.
6 reviews
0 helpful votes
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Very fast service--great!
November 7, 2012

Very fast service--great!

Date of experience: November 7, 2012