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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Ken M.
4 reviews
0 helpful votes
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Items were just as expected and received promptly
October 27, 2012

Items were just as expected and received promptly.

Date of experience: October 27, 2012
Gay J.
1 review
0 helpful votes
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Great shoes
October 25, 2012

Great shoes

Date of experience: October 25, 2012
Kathryn A.
13 reviews
0 helpful votes
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Very easy to order
October 23, 2012

Very easy to order. Product was good quality.

Date of experience: October 23, 2012
Irene P.
2 reviews
0 helpful votes
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Thought they were a little expensive, also I had some problems with sizing and the girl on the phone really didnt know too much about the product. I got them in no time but like I said the sizing was hard for me ordered the wrong size. I returned them about 2 1/2 weeks ago for a different style and a different size and I havent heard from anyone, I was just about to send them an email when I saw this. I have to say the styles are very limited for children that wear braces and I dress my daughter very nice I would buy her a million pairs of shoes if I could but they are so ugly and this is the only site that had a little bit more than the other ones I looked at. I just wish they werent so expensive.

Date of experience: October 22, 2012
Rita G.
3 reviews
0 helpful votes
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I found exactly what I was looking for
October 22, 2012

I found exactly what I was looking for. The shipping time and price were within range of what I expected. I am delighted with the product. Thanks

Date of experience: October 22, 2012
Dan U.
5 reviews
0 helpful votes
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Very quick delivery
October 22, 2012

Very quick delivery. Ordered two different sizes to see which one fit best. Sent one pair back on **-**-** for the correct size but have not received the replacement yet. I hope I did everything correctly.

Date of experience: October 21, 2012
Fraqn X.
1 review
0 helpful votes
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I was very well pleased with my shoes that I purchased and the service I received. Thanks for a job well done.

Date of experience: October 19, 2012
kim A.
2 reviews
0 helpful votes
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Very fast shipping, price was lower then any other site that offered the same product. I am pleased with the Ossur boot i purchased, i wear a women's size 9 and the Medium boot fits perfectly, although i'm not sure it would fit someone with a larger shoe size then maybe a size 10...I think toes might start to hang off the front. Also, seems like a great quality for a reasonable price.

Date of experience: October 19, 2012
Denise i.
1 review
0 helpful votes
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Great prices, prompt delivery!
October 19, 2012

Great prices, prompt delivery! Same orthotics as the expensive shoe store here in Knoxville, at half the price!

Date of experience: October 18, 2012
Mary S.
3 reviews
0 helpful votes
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This is the second time I have placed an order with the Orthotic Shop...as an exchange. My first order arrived with one shoe containing scuffs/blemishes so I have placed the current order to try again to receive an undamaged product of the same style.

Date of experience: October 18, 2012
Leslie R.
3 reviews
0 helpful votes
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Thanks for free shipping
October 18, 2012

Thanks for free shipping. Went to several sites, you had the best price.

Date of experience: October 18, 2012
Diana O.
16 reviews
0 helpful votes
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I have received everything I've ordered
October 18, 2012

I have received everything I've ordered.
I don't show that I oredered anything on Oct 6th.
Had to return one pair for a differedt size and had very good turn around on the exchange.
Thanks

Date of experience: October 17, 2012
Karen J.
8 reviews
0 helpful votes
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The slippers are very nice
October 18, 2012

The slippers are very nice. I suffer from plantar fasciitis and the first thing I do when I get home from work is put these slippers on. They really cushion my heel and make it so much easier to walk around the house. I like the soles on the slippers as I sometimes have to go outside for a short time and hate to have to change shoes. The arch support is great. I'm so glad I found these slippers!

Date of experience: October 17, 2012
Donna B.
4 reviews
0 helpful votes
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After reading comments from previous buyers, I ordered a size smaller than my previous pair of Orthaheels and they fit perfectly (In fact, I wish I had ordered the Melissa's a size smaller, also). I am an 8 1/2 and in the future will order an 8 instead of a 9 in an open-heeled shoe. I wore them for two days of shopping on a cement floor at a convention center quilt show over the weekend and after two days of continuously being on my feet had absolutely no discomfort. No sitting on the sidelines to rest my feet for me now when there is shopping to do!

Date of experience: October 17, 2012
Terry C.
12 reviews
0 helpful votes
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Took a little longer than I expected but I'm enjoying the shoes

Date of experience: October 17, 2012
sasquatch J.
1 review
0 helpful votes
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Power step was recomended by my Dr and I noticed a difference from the other green orthodics I had been wearing. I had less pain and began healing right away. I'll order more for my other shoes. Side note, Orthodicshop had the product for half what my Dr wanted to sell it to me for.

Date of experience: October 15, 2012
Sonia B.
2 reviews
0 helpful votes
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The website was easy to use and navigate
October 14, 2012

The website was easy to use and navigate. The checkout process was simple and forward. And the free shipping is something that will most definitely make me come back and recommend your site if I/any of my friends ever need any of the products you sell.

Date of experience: October 14, 2012
Sandra T.
2 reviews
0 helpful votes
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I am on my feet all day and was having pain in the evening after I got home. My arches were not supported correctly. With the shoes I purchased from Orthoticshop, I have not had any pain in the evening. Thank you Orthoticshop, I will be a return customer.

Date of experience: October 14, 2012
Mindi N.
1 review
0 helpful votes
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The site was easy to use!
October 14, 2012

The site was easy to use! I love my boots and the speedy service! My order came really fast! I will definetly shop here next time I am shopping on line for shoes! I also love orthaheel shoes! They have allowed me to be on my feet all day again! Thanks!

Date of experience: October 14, 2012
DeWayne T.
1 review
0 helpful votes
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I was extremely pleased with the rapid delivery of two Ossur AFO braces I ordered recently. Despite the fact I have Charcot-Marie-Totth they give my better support than I expected because they are not really designed for severe foot drop, such as mine. Overall, I am extremely pleased with my shopping experience, as well as the quality of product I received. When the need arises again I will most certainly purchase AFO's from the Orthotics Shop...

Date of experience: October 13, 2012