OptumrxReviews 465

It takes them an inordinate amount of time do to anything. The website for specialty is terrible. It always times out. I'd give it a zero if I could.

First RX called me about having mail order prescription service. They asked me and I called back because they left a message that they can deliver my medicine. When I called there number to start the prescription service I got mixed information. The customer service tried to tell me that they can only see two prescriptions from walmart. I didn't believe him because first of all I didn't tell him what pharmacy I use he told me. So he had a list of my medications but he wanted the RX number which Walmart has all the information and all pharmacies have all the information if the customer has used that pharmaceutical before. But he wanted me to call the doctor's office to get the RX number in response I asked him does not Walmart has all the information. Which Walmart does so why bother the doctor's office getting more people on the phone more waits for the other people that wants to use the doctor's office service. Why bother the doctor? So since this customer service kept going round and round with me with that and I kept saying this is crazy you're saying that the doctor got to send you the information and then in turn you got to call Walmart to confirm it. Now that's crazy why do double time just call Walmart and get everything confirmed they got the RX number they got how much you supposed to use every day they got the information about what the doctor put you on for everything is at the pharmaceutical if you use in prescription. So why is the RX number so important that you got to bother the doctor's office for it they are ready busy. I have no understanding for RX practices why not just call the pharmacy get all the information you need and that's it. Then customer service tried to tell me it is a protocol for the pharmacy and I told him I said I don't believe you because I have went from Walgreens to CVS to Walmart and I did it myself it didn't need a doctor's office to transfer a prescription. So I told him there's something wrong with this system and I said from the flax that I have gotten from you is probably something wrong with your mail order service. No understanding whatsoever. Change your practices RX I'm sure the doctor's office is will appreciate it!

While everyone acts happy and helpful, they all tell you lies or the script written for them to speak. They continue to say next month we can get your medicine that isn't available right now. Yet I can get it from Walgreens - and have to pay a lot more money. They make you jump through hoops and paper work to start a new medication and then finally say no it isn't covered. No one knows how to do anything but their job and do not know who to forward you to so therefore the next person lies and makes you do something that isn't right and a week later still no medication arrives. The most inept incompetent pharmacy. How they can be in business legally because of dangerous mistakes and mismanagement of drugs is scary.

All my medications are covered under my United Healthcare coverage; however, Optumrx is saying my asthma inhaler may not be covered and they want my card info for any payments pending. Never had to pay before and been on this med for years. I thought this would be a good option for me but not anymore.

I'm formally writing a complaint about your pharmacist overstepping and discontinuing medication before consulting me or the doctor secondly the continuous lies that I have been told to my face are mine bottling therefore I have canceled all future services with Optum and will never ever go back to them again I would advise anyone else that is looking to switch to them not to switch you will be without your medicine and you will be lied to and you will waste a bunch of your time.
In addition to my time being wasted I will be sending an invoice to Optum and I will expect it to be paid if it is not paid I will proceed with small claims court thank you

Optumrx received my prescription on May 17,2023. I had not got it so I called. I got the runaround for the next 8 days wasted my time trying to get my prescribed med. I had to go 5 days without my medicine! They would not overnight it. They do express mail which is 2 to 3 days but not including the weekend! I am so disgusted with this company. I certainly would not recommend them as a mail order prescription supplier!

I receive more phone calls and text messages from optumRX than I do from my family members. Every person you talk to pretends that you are there best friend and that you want to spend your time talking to them. I tried for two years to have them stop calling me so much but nothing I said kept my phone from ringing. I highly recommend trying to find a pharmacy that respects your time, knows how to contact your doctor and not you and one that can get your meds to you in a timely manner. I can honestly say optmum Rx is not that company!

They constantly deny medication and do not care about mental health and eating disorders. Dealing with them has been a nightmare to my health and mental state.

I have been on the phone with these people for 2 days trying to straighten out my order. They are rude and a horrible experience! Shame on my for not reading the reviews. They have faxed the wrong Drs and didn't have their phone number right. Every time I call I get a different answer.

For 2 months I have been waiting on medication from OptumRx and still have made no progress other than getting excuses and misdirection.

The joys I have experienced in getting the run around:
- We can't find your doctor in our system are you sure that's her name?
- Are you sure she works at that location?
- We need preapproval for your medication but we didn't have a way to contact you? Phone number has been in the system since January 2023. I have spoken with 3-4 different people and now 2 months in someone decides to share that gem about pre-approval.
- First time on the plan and they have my old address that I've moved from over a year ago as my Primary and my current address as my Shipping. Called to get everything set to one address and told by their IT Dept not to worry about it and I can't change it because the site doesn't let you edit it. Never put in my old address so no idea where they pulled it from and they can't explain it.
- Received a letter and phone calls that I can do auto-refill for my medication even though they are still telling me I need prior authorization.
- My doctor has now passed on my pre-approval information 2x...going on 3x tomorrow because they always seem to want more information when they simply could have asked in the beginning.
- Today they contacted my wife via auto call that she needed to call back the preauthorization line. She goes through all the information and then they tell her they can't talk to her because it's for my prescription and she's not listed as contact. So I have to now add her and then ask why is she getting the call for my medication instead of me since she's a secondary contact...crickets. Never received a call, email, text message...NOTHING!

The amount of incompetence I have dealt with so far from OptumRX is both staggering and frightening, especially for those worse off than myself whom I'm sure are having the same battle. Anything to cut a corner and save on costs rather than just filling a prescription for generic drug.

I really don't believe this happened to me it's a real nightmare so my doctor pain management doctor Cuts me off after being with her for two and a half years she got busted prescribing fentanyl spray and she's running scared I happen to be the breath of her wretchedness so my medication got wet while I was thinking the whole month in of April 2023 I called Optima more X After experiencing bad Medical Care in Orlando and the surrounding areas Jacksonville was very good for pain management but anyway here I am with all my medication I filed like an emergency type situation and they're everybody I talked to has an answer that equals nothing and all they keep saying is you need a prescription to get your pain medicine when I did emergency prescription override I thought and so here I am four and a half months later approximately without my medication and optimum Rx won't do a dog on thing about it but just say you need a prescription my point is if I need a prescription then why do I need optimum Rx every time I try to present even a prescription to them that was not accepted so I don't know what these people do or what they're really good for cuz somebody tell me please because without my type of tall and Fioricet well it is for your set and without my oxy 10 my blood pressure goes up and the hospitals in Savannah Georgia really suck and Urgent Care one percent of the doctors here are fair and uphold the hypocratic of don't be a fool and move to Savannah and try to get good medical treatment because I have not experienced that it's been a total nightmare

I needed a refill on a medication, which I found out required prior authorization. That was going to take two months, so I paid for it myself. OPTUM attempted to contact the doctor, but failed repeatedly. So, I called the doctor and had him call them. He sent in an electronic prescription, which they did not fill it because they needed prior authorization. They did not call him to tell him this. So, they gave me a number that I could give the doctor and tell him to call the number so that he could get prior authorization. THEN, we start all over with the other number again and have them refill it. The medication I need is one they will only send by mail themselves. And it seems like they don't actually want to do any work so, I assume I'll continue to pay for this medication myself. I don't understand why they don't actually tell customers or providers any of this when they are on the phone. If you don't DIRECTLY ASK, they won't tell you. And how are you supposed to know what questions to ask?

They have no idea what they are doing. Every person I spoke with quoted me a different copay for the same medication. Sometimes in the span of 10 mins. They also have no idea what medication is covered by my plan because that changed with each person I spoke with. Wound up going with GoodRx. OptumRx is not worth the hassle.

My spouse and I were pushed to this plan by UHC. UHC promised a seamless transition. We have had nothing but horrible experiences during the nearly four months using the insurance. They only care about savings for themselves and don't care about the health of the patients. They question the medication our doctors have prescribed without looking at our previous health issues, allergies etc. VERY UNHAPPY WITH THIS COMPANY AND WOULD DUMP IT IF COULD.

I was forced to take Optum mail order by my union. I have been on the phone nearly everyday this month as I am being given conflicting emails and stories from Optum representatives. You cannot believe an email or representative. This is the worst run service ever! Conversely, my husbands orders usually come but he's constantly told to call back to speak to a representative. When he does call, they have no clue as to why he's calling! Do not sign up with this company. Not reliable at all!

Spent almost 1 hour on phone with representative, changed browsers x2 per instructions. No resolution. Just trying to access their website.
Called Amazon Pillpack to ask if they could transfer prescriptions because insuranse gives me no choice.
Prescriptions transferred within 5 minutes

My doctor writes a script, they fill it once, then cancel the script, even though there are refills left. Dangerous.

Worst company I have ever had to deal with. Not only do they lie to you every time you talk to them but they are rude and disrespectful and they do not care about anyone not even themselves. If they had any respect for themselves they could not work for a company that let's the people that are paying for there persciption insurance get treated like the reps. And supervisors treat them. Myself and my coworkers are working hard to get our HR Dept. To get our RX insurance changed so we do not have to deal with them.

I've only been with them 3 months (because of my retirement contract with my unions) I've had nothing but problems since. The most important medication I take everyday can't get filled because it's not in stock or something else.