OptumrxReviews 465

If I didn't have to deal with these idiots, I certainly would NOT! For over 2 years I had spent hours on the phone, speaking with supervisors who said they put a note in my file to not auto-ship meds without my consent, yet they kept shipping them, even though the notes were there. Finally, had to cancel my credit card I used for them. It seems that no transaction with them can ever go smoothly - now I find that they are out of my blood-pressure medicine which I need daily, so they say it's MY responsibility to go back to my doctor to have a new prescription sent to my local CVS store, and now I have to go pick it up. Saying you're sorry just doesn't cut it when you're dealing with people's health and lives. If you want to treat this as a hobby rather than a serious business, you should not be in it!

I received a script for a cough medicine and went to my local pharmacy to fill it cuz it had an opioid in it so they had to get an over ride... optum ex would not authorize the full amount of medicine the dr wrote for so the pharmacist tells me they want a prescription authorization to fill the rest... I explained this to the pharmacist but there hands are tied... when it comes to insurance companies so I paid out of pocket for the rest and made a complaint to the bbb about them... my dr is just that... a medical dr... he knows what he's doing... and me... the patient... like a jerk... stuck in the middle... wonderful healthcare system we got in this country... God help you if you get sick... the pharmacists job is to fill the script... that's it... the dr writes it... the pharmacy fills it... simple right?. Not with optum rx... they should be ashamed to do that to patients... I'm not there for kicks trying to get medicine... also... some of there reps are very rude and nasty... when it comes to my health I'll call 10 times a day... they dont have to like it... good luck

I take 4 different medicines that this company has been filling for approx 9 months. Now, 2 of the medicines supposedly react together and they wont will it without doctor approval (I mentioned this is not the first time these medicines have been filled together). So either they have been incompetent the last times they filled it or they are being incompetent and screwing up now. To make matters worse, instead of sending out the 2 that don't interact they cancelled the entire order. Now I will be out of all my meds before any get here. I found out the day my pills were supposed to be here there was a problem and found out the day after that they cancelled order. I will be complaining to my insurance company on a daily basis and starting a petition within our union to get this company removed.

United Healthcare forced us to use this company. It's the worst decision they could have made. Every time my husband gets on the phone with them, depending on who he talks to, because they always have different answers, he usually spends about 1-2 hours going round and round with them. Today he spoke with a guy, hung up,, called right back to ask another question, and a girl said their computers were down and instructed him to call back in about 2-3 hours. He told her he just literally got off the phone with someone. How could their computers be down that fast? Complete ridiculousness.

In my personal experience, the service provided is extremely poor. Reps answering the phone are most of the time clueless. What are their responsibilities and service to their customers? Don't know. Depending who answers the phone, the answers change. Transferring a prescription or filling a prescription takes way to long. The worst encounter I had was when rep asked me for an affidavit in addition to my prescription from my doctor for my thyroid medication. They have the app and you get quickly someone on the phone but most of the people i talked to was like pulling teeth.

This is the worst mail order service ever. Idk how to switch this but I need to find out. Each and every month it's something new. They sent my meds to an old address I haven't lived in for 2 years. The claimed that the local pharmacy can do an emergency fill for me which theh could not! After being lied to and transferred so many times I gave up. Luckily it was only birth control. I am no longer taking any type of birth control due to this run around. For all this stress dealing with them I'd rather suffer from horrible irregular periods. I hope theh aren't this bad when it come to medications people need to live! Unbelievable.

Have used Optumrx.com for about a year now. The only problems I've had originate from my doctor's office (soon to be my ex doctor's office). Twice the doctor's office refused a refill, for no reason. I went to my Optumrx web page, clicked on "request call back" and, 20 seconds later I got a computer generated call, 20 seconds after I pressed the number 1 I was speaking to a helpful rep who gave me the direct phone and fax numbers for my doctor's (soon to be my ex doctor's) office to call. Called my doctor's office and, 10 minutes later had an email from Optumrx that the refill order was received and my medication was on it's way. I have never waited more than 3 days for delivery of my medication except when my doctor's (soon to be my ex doctor's) office falls down on the job. Best prices, best service. Good on you, OptumRx!

Prior to going on vacation, I arranged for renewal prescriptions to be sent to our vacation home in Florida. I received 1 and when I inquired about the other 5, I was told they were shipped UPS. When I didn't get them the next day or the day after, I inquired & was told I had to sign for them & was given a tracking #. I asked where could I pick it up & was given an address in NJ.
I ran out of heart & seizure medicine because of this mix up. I was able to obtain new prescriptions from the doctors who sent them to Florida.
When i returned home to NJ there were posts on my door from UPS & a postcard telling me they shipped the medicine back to OPUMRX.
I called Optumrx Monday & they promised it would be shipped & I would receive it Tuesday. When I didn't get it Tuesday, I called & was promised I would get it Wednesday. When I didn't get it Wednesday, I was promised I
Would get it via UPS by noon Thursday. I cancelled a doctots appointment & waited until after 12 noon. When I called today, they told me it will be shipped today. THEY LYE!
I NEED THIS MEDICINE inorder to function!