OptumrxReviews 465

I requested a prescription transfer, was promised it would be done by 3 different representatives. After 2 weeks it was still not done. I was finally given the response that prescription would not be transferred due to "their policies". I would never use this service again, which is why i am paying more out of pocket now just to not deal with such horrid service.

I'm gonna kill myself because of you. I'm tired of you. Your reps are great. But they can't do $#*! to resolve anything because the problems are your systems, your service and the fact that in years you have done NOTHING to "fix" anything. Your surveys are useless because YOU don't give a $#*! and that's why you don't listen to your customers. Everyone hates you. I hate you. You are the last company that should be in business with Healthcare because you absolutely, completely and entirely suck.

Customer service is TERRIBLE, bounced from department to department, can't talk to a supervisor, no one can ever answer questions, just never ending run around circle-jerk and never getting to the bottom of the problem! I have spent up to two hours, (TWO HOURS!) on the phone with these idiots and get nowhere! I ask a question of the ridiculously and ironically so-called Customer Advocates, they pause for 30 seconds, read a completely nonsensical answer from their computer screen and then are stumped when I challenge them to explain how what they just said answers my question! Complete lack of customer service or empathy for someone fighting to get life saving medication my Doctor says I need! They somehow get to trump my Doctor's professional opinion and refuse to provide what is prescribed!

I Ordered Oxycodone-Acetaminophen for my husband. Was told they needed I.D., and I was on the phone for two hours trying to give someone his I.D. The following day I checked his online account and noticed that they had cancelled the order. I called and was on the phone this for another two hours to find out why. I told the operator that his meds would run out in a week, and she said she would put a rush on the order. I agreed to let them do that. As soon as I hung up my bank sent me an email stating that $20.00 was taken out for shipping and later found out that the order wouldn't arrive until AFTER his medication had run out. I was NEVER told by the operator that it would cost $20.00 for shipping. If I had I wouldn't have agreed to it. I called a third time and got an answer right away, didn't have to wait, and told her that I was fed up and to cancel the order for Oxycodone-Acetaminophen and I would have his doctor send a new script to Kroger's. To add insult to injury they charged us $4.60 for a different medication of which was covered by our health insurance and I'm still waiting for a reimbursement. We are seniors on a fixed income and $4.60 is a lot of money to us. I ended up sending a strongly worded letter to the corporate office and I'm still waiting for our money. My advice is to not use this company because they are a rip off!

Charging me almost $306 for my anxiety meds for a 30 day supply! Customer service is absolutely terrible! We switched from express scripts to these people I submitted my prescription request 2 weeks early and here we are 3 days before im out and my order has been cancelled for no reason!

My Medicare Plan D insurance provider just switched pharmacy benefit management companies from Express Scripts to OptumRx. Several maintenance medications I was getting from Express Scripts had a copay of $4.15 for 90-day supply. With OptumRx the prices for the same medications and quantity are SEVEN TIMES higher, ranging from $28 to $36. What a rip-off!

The system has a malfunction and I can't even get my metformin for my diabetes with an override at the pharmacy. I got it but it took 4 hours at the pharmacy
Optum is terrible I will stop this mail order.
I will only order through Walgreens from now on.
I never had a problem before but after this
I'm done.

On Monday 12/18 I released I would be out of my Diabetic medication and the shipment said 12/20-23. I called Optum was told that tracking showed 12/19 so I would not need the 5 day local fill. On 19th said it would be here by 9pm but still in Arizona. Was told By Optum pharmacist he would send 10 pills to 24 hour walgreens. Instead he send a 3 month supply over there that could nit be filled. Next morning I called optum they sent 10 pills to walgreens. Went on walgreens app they wanted $40 for 10 pills when I paid $10 for 180 pills. Called optum back person checked with someone and said she could drop it to $19 and email me a refund form just mark pills didn't make it in time. Never emailed me the form and price was still $40. I called back and Optum said they never told me any of that and even if recording said that on their end they would not honor it. Made me miss 2 doses of my vital meds caused my sugar to raise up. Order got here and had my meds but I don't like the lying I could have possibly got help from my dr for my meds had I known that my meds would not be here when I needed them. Also $4.00 a pill seams to be above cash price for this medication so it seams like we are treated worse than people off the streets. I was told this would all be brought up at a meeting but they need to have ID numbers when they talk to you and need to tell you the truth and log everything into the computer when they offer a solution so that they don't call you a liar and other workers are on the same Paige. I hope that they fix these problems and I put this out here so people remember to get the names of who they talked to log time of call and demand that they put the stuff they promise you in your file.

Genuinely one of the most frustrating experiences I've had in dealing with a pharmacy. An extremely simple clerical error arose with a prescription that my doctor submitted to them, but no one - not my doctor, not his office, nor me - were notified of the problem for over a week. It took me calling Optum (and being transferred between between multiple different usesless departments) and investigating to figure out what the problem was and ask that Optum resolve the issue so that the meds could be shipped. After being assured that everything was fixed and that the order would be shipped asap, the order was (surprise, surprise) put on hold for reasons that were not made clear. I called to inquire why and was told that a hold like this was a normal part of the process. That hold then lasted for multiple days with no further information or updates. I call again to ask what the problem is (it's now been nine days since my doctor submitted the prescription and the order has still not shipped) but they flat-out refuse to tell me why the order is on hold. Genuinely, what are you as a patient supposed to do at this point? I'd had it at that point and asked that they cancel the order - I'm starting over with a different pharmacy. Optum has serious issues within their automated system - it does flag up potential issues with orders, does not bring them to an actual human being's attention, and does not keep customers notified of anything.

My first time using them someone on their end messed up my DOB causing delays in processing my specialty mail order medication by 5 days, when I only had 10 days of medication left.
1st time calling them, called the number on the card, transferred 5 times only to be told each time they don't handle this. Final transfer i was told call the number on the card, i said that's who i called! Finally with zero help i called my dr for the number they called since optumrx is 0 help.
I called a very different number, transferred 7 times, this time, due to not being their department, of course!
Finally last transfer a woman was able to find my Rx...funny no one else could or too lazy. She had to update my insurance and info since, shocking no one else did at optum. Further delaying processing my medication.
I call back on the 5th day to follow up, they still have my demographics wrong, took 3 transfers this time to find someone to help.
37 minutes later, me literally crying in desperation to fill this or it will harm my pregnancy. It was finally processed in full.
CVS specialty pharmacy, never had these problems. I was always transferred once, and off the phone in 4 minutes.
HORRIBLE

My order of 5 medications was canceled. I did not know this as I was not contacted by email or text or phone. I called and got one heart medication to be coming by Express mail because I had been completely out of it It didn't arrive so I checked online. Also canceled. Why was I out of medication you asked? Because we had a company for 3 months over the summer that was terrible at filling orders but did at least have nice customer service. This company is an absolute joke and is simply making profits off of our insurance coverage.

Worse, be on belive. Total pain in the $#*!.Serious joke. Really don't have the words to tell people what a $#*!ed up company they are.

Do NOT trust this company. Azelaic acid 15%, a skin cream: $94 now, get this: For 75 days. What the heck? It's a cream. Optum lets you put in, 1 tube, 2 tubes or 3 tubes... or 30 days, or 60 days or 90 days...and strangely it stays at $94. Why? To HIDE the fact that there is NO one or two or three or 30 or sixty days...they are ONLY selling you one tube for $94. DO NOT BUY...go to Goodrx and find a place for less than 1/2 price. So CREEPY. Beware, check all your meds here with GoodRx

My dr has sent in my rx 2 times to which they reply they do have them or better he sent them to the local CVS [butm he did not, I called} so they lie.
I dropped Optum 2 years ago because of these same issues, but i was convinced to try them again as I take 10 rx's daily.

I have never dealt with a more inefficient, customer-unfriendly, unprofessional, and all-around terrible company. It is a shame that any company would use this pathetic group to do anything for them. Apparently, the companies that utilize OptumRX are interested in abusing and defrauding their employees. If possible, avoid this company at all cost.

My meds don't arrive on time. They poach scripts my doc sends to local pharmacy! Everything's a mess

Optum Rx is the worst company I have ever dealt with in my life and i just reached my 7th decade. Customer service is terrible, orders are not filled properly, need to follow up multiple times via the phone to ensure your order processes after submitting the order online, will not transfer you to a supervisor above level 1 to discuss complaints, will not follow up in writing on how an order never got processed after three representatives placed the order. I could go on but they are totally incompetent and they are a healthcare company - which is a joke. Can not send an email directly to them to outline the issues experienced that prevented the product from being processed. THE WORST!

Group ins. Chose OptimRx.
After missed refills, took me over 45 mins. To "speak" online to a customer rep.
Finally convincing him that indeed I had missed refills, I was told that one could be sent at co-pay of over 300% of last.
Easily found local source at original cost.